Indra Energy5 reviews
This score is based on 5 genuine reviews submitted via US-Reviews since 2026.
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they send step-by-step guides that don't help, live chat gives canned replies, and they insist I have to stand by the unit while they walk me through diagnostics over the phone. I can't take a full day off for that. Compared to other installers I've used who sent a tech out quickly, this felt dismissive. The unit itself doesn't inspire confidence; using it is annoying and stressful. Pretty disappointed.
Quietly alarming
I had this EV charger installed less than a year ago and at first it seemed solid — metal box, no issues, charged the car every day without drama. I started using it right away. When it eventually failed I reached out to Indra. Their only reply was that they'd 'check the logs' and that was basically the end of it, so I replaced the unit myself. When I removed the enclosure I found burn marks inside; it had clearly caught fire internally. That's the single thing that sticks with me — a real safety concern. I emailed with my reference (76444) and got no follow-up. Works fine before it fails, but that's not good enough.
Stranded with a charger
30 AM, which is annoying if you work. The rep I spoke with, Jack, was actually helpful and said they’d cover it this once since it looked like a metering chip issue, and that the unit was OK to use if I kept restarting it. Then three weeks later an email pops up: nope, not covered. So I ended up getting a replacement from myenergi. The new one arrived and was simple to set up, and during installation the electrician found the Indra’s main power wires were dangerously close to overheating — like, could’ve caused a fire. That contradicted the “safe to use” advice I’d been given and honestly made me glad I switched. Small bright spot: the new charger’s delivery and install were straightforward. But overall, the customer service experience with Indra left me frustrated and worried.
Mail said I was enrolled
I was halfway through tossing junk mail when I actually read theirs — a notice saying I’d been enrolled. That was last month; I called right away. The first rep blamed a salesperson who supposedly came to my door, which never happened. They’d opened two accounts in my name without asking, and getting a supervisor or a corporate number felt impossible — total stonewall. The surprise was that after a second, longer call with a different agent they did cancel both accounts and assured me there’d be no charges, so at least that got sorted. Still, the whole thing felt invasive and sketchy; I’m keeping a close eye on my statements.
Half a headache, happy ending
the field tech was prompt and fixed it quickly, so I was back online way sooner than I expected. One weird quirk though — the automated message about "zero tolerance" for abuse is oddly loud in the queue; made me smile and roll my eyes at the same time. If I could offer a tip to others: try the off‑peak hours to call, and ask for a ticket number right away. Overall I’m actually relieved it worked out, and I appreciate the follow‑up. Would’ve been perfect without the hold time, but happy it ended well.
About Indra Energy
Indra Energy is an energy supplier active in the U.S. market, offering electricity and natural gas service plans. The company serves residential and commercial customers, typically through retail energy agreements in markets that allow customer choice. Its offerings generally involve supplying energy while local utilities continue to handle delivery and infrastructure. Indra Energy operates as a retail energy provider rather than a power generator or utility.
This information is based on publicly available data and is provided for orientation purposes only.
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Categories Indra Energy
Energy | Electricity | Gas
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Last update: April 2026
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Review with most votes
Half a headache, happy ending
the field tech was prompt and fixed it quickly, so I was back online way sooner than I expected. One weird quirk though — the automated message about "zero tolerance" ... Read onBy: Adams