Bjs - Overall Rating based on 17 reviews
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Defective lawn mower
The customer service for this company online is just terrible. It took me a whole 6 months to even get my hands on the mower I ordered, and when it finally arrived, a crucial part was damaged. Now I can't even use it! Trying to get a replacement has been a total nightmare. I'm still waiting on it with no clue when it will show up. I've never dealt with such incompetence and lack of concern from an online store like this before.
Fresh fruits and vegetables
As a customer at the store, I gotta say, the non-perishable products and packed perishables are pretty good quality. But man, my recent pick of fresh fruits and veggies was a huge letdown. I grabbed a bag of tangerines and blueberries, just to find out most of the tangerines were all rotten and had to be tossed. And to top it off, half of the blueberries were all moldy, leaving me super disappointed with the quality. Looks like the store needs to step up their game when it comes to handling and keeping an eye on their fresh produce to make sure us customers are happy.
Boneless skinless chicken breasts, baby back ribs
The customer service at this place is starting to get on my nerves. I swear, they never pick up the phone when I need help. And don't even get me started on the boneless, skinless chicken breasts - the quality has definitely gone downhill. The package says it's a top brand, but the taste and texture just don't add up.
Also, those baby back ribs used to be a steal, but now they've shrunk the portion size while jacking up the price. It's not cool. And lastly, I've been having some issues with Same Day Delivery. The folks shopping for my order aren't great at keeping me in the loop if there are any changes. It's frustrating, to say the least.Gas and shopping experience
I was just at the club to fill up my gas tank and do a little shopping, and let me tell you, it was a mess. The gas station was a nightmare with its weird layout and slow service, the hoses were so short it took forever to fill up my car. Then, when I went inside the store, there were no shopping carts outside, so I had to brave the rain to get one. And don't even get me started on trying to find something on the shelves, just to be told it's been discontinued without warning. Total disaster.
Bulk carrots and bagged kale
The folks at this store really step up their game when it comes to taking care of customers. Ian and Peter in the produce section were super friendly and went above and beyond to help me find everything I was looking for. Shandana at customer service was also a joy to talk to, very warm and helpful. Overall, the staff here always make my shopping trips a great experience.
Pillow purchase
As someone who cares a lot about honesty and doing the right thing, I gotta say I was really let down to hear about how this store treated that pillow company. It's just not cool to punish a business for standing up for what they believe in. Everyone should be able to speak their mind without being punished for it, and what this store did goes against that basic freedom. I won't be shopping there anymore unless they make some changes and start treating everyone with respect, like they should be.
Muddy Bites purchase
During a recent trip to Palm Bay, Florida, me and a friend of the family bought six packs of this yummy chocolate snack we can't get in Canada. Turns out, when we opened them up, all the Muddy Bites were gross and stale. They even smelled bad! We ended up throwing all of them out, so it was a total waste of money.
Mum flower purchase
I just bought this mum flower, right? And I took real good care of it, but it did not bloom for me. The leaves looked all healthy and whatnot, but no flowers. So, I tried to take it back or swap it for another one, but they told me no refunds on flowers. Like, they never mentioned that anywhere in the store. Anyway, I talked to the manager, and he straight up said he wouldn't replace the $5.99 flower to make sure I was happy. I was pretty bummed out to see them not really trying to fix things for such a small purchase.
Fresh produce, meat, and store brand items
I just went shopping at this store and picked up some fresh fruits, meat, and their in-house brand stuff. Let me tell you, everything was top-notch quality, and they had a great variety to choose from. I especially loved their brand items - good quality and they saved me some cash compared to the big-name stuff. Their app was easy to use, and there were coupons available that made my shopping experience even better. I went for the curbside pickup option and got quick and professional service, which was awesome. And I got a good deal on propane and gas too. Overall, it was a great shopping trip!
Black Friday sales disappointment
The whole thing about those "Black Friday" sales is just a way to trick you into coming to the store. They put out ads for stuff they don't even have in stock, so you end up wasting your time and money. I've been let down too many times by their empty shelves and false promises. Don't fall for their marketing tricks.
2-layer round carrot cake
I've been shopping at this place a lot over the past few years, and I've noticed that even though the prices are good, the bakery items, especially the Wellsley Farms baked goods, are kinda disappointing. The other day, I bought a 2-layer round carrot cake and man, it was just not good. Carrot cake is supposed to be moist, tasty, with lots of shredded carrot, raisins, nuts, and maybe even some pineapple. But this cake was dry, old, and didn't have any of the good stuff that makes carrot cake so yummy. There were hardly any raisins, no nuts, and barely any shredded carrot. Instead of a delicious and moist carrot cake, I ended up with a dry and boring spice cake that definitely wasn't worth the $20 I spent on it.
big shopping trip
I took my family to the store for a major shopping trip. The employees weren't very helpful and we had a tough time finding everything we needed. The prices weren't as good as the other stores we usually shop at. All in all, it wasn't a great experience, so we won't be going back there.
Glass item purchased and returned twice due to cracked glass
Man, I gotta say, this company really dropped the ball when it comes to customer service and the quality of their products. I went to the store and bought this glass thing, and guess what? It was cracked when I got it home not once, but twice! Instead of saying sorry for the inconvenience, the customer service rep actually got on my case for not checking it out before I left the store. Like, come on, who has time to inspect every little thing in a packed, dimly lit store? And it gets worse - I ordered something online a week later and it showed up all busted and the box was open. Their big fix for that? Bring it back for a refund, end of story. No other options to make up for all the time and effort I wasted. It's no wonder they practically beg you to join BJ's with their super cheap membership fee - their stuff sucks and their customer service is a joke. I spent more on gas trying to fix their screw-ups than I did on the dang membership. I'm sticking with Costco from now on - BJ's won't last long if they keep up this level of amateur hour.
TV on sale
Man, it's absolutely ridiculous that I bought a TV on sale but still got taxed on the non-sale price. Is this some kind of sneaky way to make more money off of us customers? Talk about false advertising! Seriously, do yourself a favor and double-check your receipts to make sure you're not getting ripped off like I was.
Crooked Gazebo Canopy
I just got this gazebo canopy and man, was I let down when I tried to put it together. It was all crooked, the back side wouldn't come down right, and I couldn't even get the curtains to line up with the pole. Like, seriously, how am I supposed to chill in my backyard when my gazebo is all messed up? So I called customer service 'cause I needed some help, like ASAP.
Electronics purchase
I recently had a not-so-great experience with this store I've been going to for like ten years. Even though I've been a faithful customer, they didn't follow through on some rewards they were promoting. The customer service was pretty bad - they were all talk and no action. Because of how they treated me and other long-time customers, I decided to cancel my membership.
Excellent products
Very surprising when I got this reference link Really a big store Almost my all the shopping for winter not for me rather for whole family already exhausted More then hundred dollars I had spent for a jacket but one thermal hoodie surprised me when I saw pricing of quality Firstly I thought probably this is a fake site who are making customers fool or there should be some problem behind the story
But I was wrong my one selection of Smith Sherpa Thermal hoodie a classic design in dark blue color below fifteen dollars delivered on right time Physically when checked I didn't believe how a good apparel is available in such wonderful price range And so later I picked four more including for her .Great shopping here.
Review with most votes
Excellent products
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