Decluttr31 reviews
This score is based on 31 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.A messy experience, worth a warning
don’t mix separate sell orders in one box, take photos, get tracking with signature, and note serials in the message to support upfront. Also consider other buyers — I had better luck hearing about services like BuyBackBoss or the Walmart kiosk from friends. Bottom line: not a complete disaster since I did get paid for most, but definitely not smooth, and I’m left annoyed and a little out of pocket. I wish they had been clearer and actually returned the phone if they claimed not to have it.
Regretful return experience
I wouldn’t trust this service again. I started out thinking it would be an easy sell — I shipped a few devices and expected a quick turnaround — but two weeks later I’ve mostly been stuck in a loop of mixed messages and waiting. Right away, after the carrier confirmed delivery, the app kept showing that I’d “approved” the offer while the website said the items were “processing.” That mismatch set the tone: nothing felt coordinated.
I mailed everything in and got a revised offer pretty quickly, which I accepted within minutes. That part worked fine, and honestly I felt a little relieved. But then the quiet began. The app hardly updated and the website gave me the one-word status and zero details. It’s annoying when two official channels contradict each other, so I tried support.
Big mistake. The online chat is basically a gatekeeper bot that makes you do the same basic troubleshooting over and over before it will “escalate” to a human. At first the bot only offered irrelevant topics (shipping to other countries?), which felt like it wasn’t even reading my issue. After several attempts I finally got into a queue and waited — and waited. I was first in line when they opened chat, but multiple tries ended the same: long pauses, then no real answers, sometimes the session just dying after an hour.
When I finally did talk to a person, the exchange was weird. They acted like I’d never shipped the items and asked for a shipping receipt I was never told to keep. Before I could even explain they then requested the serial number of a laptop that, to my knowledge, was already in their possession. Asking for the serial felt redundant and like they weren’t looking at their own records. I asked how to submit the serial and the rep disconnected the chat. That felt… dismissive.
There’s no easy phone number listed and email responses are painfully slow, so chat is basically the only live option. I get that things happen, but being stuck with conflicting statuses, a bot-first system, and human reps who don’t seem to have the file in front of them is frustrating. I’m not saying it’s deliberate fraud, just that the experience has been sketchy and inconvenient enough that I regret using them. If you need a quick, reliable payout, this probably won’t meet expectations.The moment I finally felt it was fixed
slick, straightforward, looked legit. So I did the thing, shipped everything, and thought this would be easy. Then the valuation came back with “missing controller” and my Xbox value was cut by thirty bucks. That’s when the irritation started.
They did give me credit for the games that were in the same box as the controller, which made it seem even stranger — how do you log the games but miss a controller? I wrote them, and wrote them, and the responses felt robotic, contradictory, sometimes flat-out wrong. After a handful of messages they admitted there was another controller. Great, right? Except they sent me nine dollars for that controller, which is basically controller resale price, not the correction to the Xbox’s value that I expected. That was the part that rubbed me the wrong way.
So I kept pushing, three more times, threatening a BBB complaint because I didn’t want to be nickel-and-dimed after they admitted fault. Two weeks of emails and waiting later I finally got the rest of the money. That’s when I knew it was actually resolved.
Bottom line: it works, but it’s clunky and their customer service is frustrating. The process got me paid eventually, but you’ll need patience and persistence. Not a total scam, not a smooth ride either. If you use them, double-check everything and prepare to follow up.Electronics
I wasn't super excited about having to write a review, but I have to admit, I'm pretty impressed with the prices and variety on this site. Everything was easy to do, and my order came quickly. Overall, it was a good experience.
Refurbished iPhone purchase
I bought a refurbished iPhone from Decluttr not too long ago, but when it arrived, it was locked. I tried contacting customer service, but couldn't get through because the phone lines were always jammed. The lack of support from them was really irritating, and now I can't even use the phone I bought.
Movies
I really enjoy the wide variety of movies they offer, and it's great that they keep adding new ones. The quality is top-notch, just as they promise, and the shipping is super quick!
Sell old electronics
I had such an easy time selling my old electronics on this site. I got a great deal for them over at Decluttr, and I really liked that they had different ways for me to get paid.
Eight DVDs
I bought eight DVDs from this platform, but I was really bummed when I saw that one of the DVD covers was all messed up. Plus, after watching three of the DVDs, I realized that one of them kept stuttering and I couldn't even use it. It was a total letdown and I was not happy with the quality of the products at all.
CDs purchase
I bought some CDs from this store and they were all in really good condition. Only one of the cases was a little messed up, but the discs were perfect. It was kinda strange how they sent some in one package and others in separate ones, don't you think?
Used media purchase
I was really happy with the music CDs I got from this site - they all looked great! Just a few of them had some small problems with the cases, but the discs themselves were perfect. And the prices were amazing, plus the free shipping was a nice bonus.
Bought some cool stuff
I shop here all the time and they never disappoint. I remember one time I needed to return an item, but they sent me a replacement really quickly with no issues. They always ship my orders out fast too. This place is the best!
Quick payment
I was really surprised at how easy it was to sell my stuff on this platform. Everything went smoothly, and I got my money quicker than I thought I would. It's nice when a service delivers on what it promises, especially when you're trying to get rid of things online. I'll definitely use this platform again.
Samsung Galaxy 8 Plus Tablet
I just got a tablet from this company and I gotta say, I was super happy with how everything went. The tablet was just like they said it would be and the price was right on the money. This is my second time buying from them and I think I'm gonna stick with them now. The tablet was in great shape, it got here real quick, and they made sure it was packed up real nice. I couldn't be happier with my purchase and I'll definitely be coming back for more in the future.
Sold iPhone 13 devices
I found it super easy to sell my iPhone 13 devices on this platform. Everything went smoothly, from getting quotes to sending out the devices. I was really happy with the offers I got for my devices and the whole thing was really easy. I'd totally recommend this site to anyone wanting to sell their electronics.
Jukebox CDs
Last December, I had some trouble with the website not taking my payment, which was really annoying. At first, I gave it a bad rating because of this. But, after a few tries to pay without changing anything, the problem fixed itself and I could finally make my order. I have to say, I like how they show the CDs on the site, especially the track lists. They have been super useful as I try to fill up my jukebox.
Laptop purchase
This was my first time buying a laptop from Decluttr and I have to say, I was really impressed. The laptop came in great condition and works perfectly. I really like the quality of their refurbished items and I'll definitely be coming back as a customer.
Selling unused electronics
I have used DeClutter three times to sell my old electronics, and I've been happy with it every time. It's easy to use and actually works, so I can make some money off stuff I don't need anymore. I'll definitely use it again in the future.
Customer experience
I've had a great experience with Decluttr so far. I found it randomly and I'm really happy I did because it's a great online marketplace. I've only sold stuff on there, but the whole process was easy and smooth. I liked the fair prices they gave me for my things, and how simple it was to complete the transaction.
Received order, no confirmation email
I received my order, but I never got an email saying that it was sent or an order number. One of the items arrived broken, so I couldn't send it back. I attempted to reach out by email and through the website, but I never received a response.
CD purchase
I recently bought some CDs from this site and I gotta say, I was pleasantly surprised by the condition they came in. As a collector, it's always a little stressful ordering stuff online, but all the CDs looked awesome and played perfectly. The range of artists they had was pretty impressive and I found some rare gems I'd been hunting for. I was especially stoked to snag a copy of an album from one of my favorite bands, Soul Coughing, to add to my collection. Overall, I had a great time shopping on this site and I'll definitely be coming back for more next time.
About Decluttr
Decluttr is a tech recommerce company that specializes in buying used electronics and media, such as smartphones, tablets, CDs, DVDs, books, and games from individuals to refurbish and resell them. Founded in the UK in 2013, the company expanded its operations to the United States, offering a streamlined platform where consumers can sell their items directly to Decluttr for a predetermined price, based on the item's condition and market value. After purchasing, Decluttr refurbishes the items, if necessary, and sells them to new owners, emphasizing sustainability and the reduction of electronic waste.
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Last update: October 2025
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Review with most votes
Best way to earn some bucks fr
Declutter works very well with selling all those dvds , cDS, and other stuff which are not in use. I did the same. Got really good price. Actually never even thought such conc... Read onBy: Henk Shaw