Decluttr56 reviews
This score is based on 56 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not flashy, just quick
Good enough — I'll use it again. Payments processed quickly, sale went smooth, thanks.
Quick find
Found it when a buddy texted me; handles nicely, solid feel, I use it every day, not dramatic.
Quick and low-fuss
Dropped a box, checked tracking a few times — super easy, got paid in about a week, will use again.
Quick game sell helper
Definitely worth it — sped up selling time. I scanned game barcodes with the app while clearing my cluttered shelf on a lazy Sunday, picked what to sell in minutes, and the prepaid postage kit made shipping easy.
Quick scan, no fuss
I was skeptical before buying — used it to scan old game trade-ins, setup was quick, shipping free, funds hit account fast, glad
Worth the try
Totally worth it — I first saw it when a coworker showed me the site, used it a few times, tipped my sister, and support fixed one hiccup fast, easy.
Skeptical at first
I mailed a box of old DVDs and CDs last week and wasn't sure at first — label printing and scanning were easy. When Decluttr emailed they'd received the stuff and the payment hit my account, that's when I felt satisfied. Price was okay, not amazing.
Thought it'd be a pain
I wasn't sure at first — worried it'd take ages — but they kept me updated step by step and everything moved quick. I use this for selling old gadgets and it actually surprised me how straightforward and professional the whole thing felt.
Tipped to try it
the phone won't hold a charge and the included cable didn't fit. I ended up buying a charger at Best Buy and emailed for a refund since there's no phone support. Oddly, the screen looked like new, though.
Strange start, decent finish
Order went quiet for a few weeks and I'm annoyed, messaged them, they checked and turned out one book was missing (I’d checked myself though, weird). Customer service actually sorted it after a bit — money refunded and replacement sent. Not perfect, but delivery eventually arrived and I'm relieved. Had worse from other sellers.
Empty box, empty promise
By the time they emailed me claiming an empty box, my three units — iPad Pro, Apple Watch, iPhone — were packed and felt mint, wrapped in cases. I needed the cash after a sudden move, so selling them made sense. Company refused to open a UPS trace and won't pay. Started skeptical, ended frustrated, no resolution yet.
Nearly worried me
I was honestly nervous at first; I mailed around 100 CDs and then got an email saying a few were missing. I checked the box twice, annoyed, but the reps answered calmly. The payout wasn't huge but fair, and it all eventually settled. Took longer than I wanted, yet I'm relieved it worked out and next time I'll snap photos beforehand.
Came back, ran into pounds and login hassle
first password email never came, second link broken, third finally worked. Scanning feels smooth but all prices showed in British pounds, so I couldn't trust it and I just stopped. Friend had told me about it, sadly didn’t work out this time.
Worked but paid less
Right when the payout hit my bank I stopped worrying — it’s wasn’t top dollar, but it was really quick and painless. I did compare prices first and yeah, they were lower than other sites, so don’t expect GameStop or Back Market rates. Still, the process worked, got paid, and I’d use them again if speed matters more than squeezing every dollar
Rainy morning surprise
I opened it on a rainy Saturday morning - not ideal timing, but hey. The order had a mix-up and the tracking updates were unclear, so I was annoyed at first. Once I actually used the unit, though, it feels sturdy, fits well in my hand, and the controls are straightforward after a few tries. Small hassle getting it delivered right, but honestly I'm glad I kept it.
Closed mid-order, annoying
I only noticed their site said closed after trying to top up an order in June. I needed to hit the minimum but kept getting "we're closed" when I tried to add items, so I couldn't finish. Emails suggested I could still update the order, but the site and chat support just couldn't help—felt like they left me hanging. I've had better luck with other shops. Small gripe but it totally ruined that purchase.
Paid fast but referral muddle
my husband who referred me didn't get his bonus because we use the same PayPal account, so they assumed one person. They should verify emails or something. Still a solid, usable service.
Finally sorted, but not without headaches
it ended up okay, though it took a lot. I needed this service because I was moving and my back was killing me, so I couldn't deal with selling stuff myself. At first I was sure they'd lost my package and never pay me — months of chasing, poor replies, and missing items. I stayed skeptical. After persistent calls and a couple of escalations they found some items and paid partial compensation. Not perfect. Still relieved it resolved. Would use again, but only with lots of patience.
Cheap but sloppy
Funny thing — I picked them because their buyback price was way lower than five others, about a hundred bucks less, so I thought fine, cheaper but still OK. I needed quick cash for a move and an upgrade, so I sent my almost-mint phone. Their so-called quality check labeled it only "good" and knocked the price down, which annoyed me, but then they returned a device that looked like a dog had been chewing it — scratches all over the screen, scuffed case. Feels sloppy, and those glowing reviews read a bit too polished, almost staged.
Slow payout, sketchy follow-up
the initial valuation was honest. My tip: don't rely on them for quick cash; use someone with clear payout tracking.
About Decluttr
Decluttr is a tech recommerce company that specializes in buying used electronics and media, such as smartphones, tablets, CDs, DVDs, books, and games from individuals to refurbish and resell them. Founded in the UK in 2013, the company expanded its operations to the United States, offering a streamlined platform where consumers can sell their items directly to Decluttr for a predetermined price, based on the item's condition and market value. After purchasing, Decluttr refurbishes the items, if necessary, and sells them to new owners, emphasizing sustainability and the reduction of electronic waste.
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Last update: November 2025
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Review with most votes
Best way to earn some bucks fr
Declutter works very well with selling all those dvds , cDS, and other stuff which are not in use. I did the same. Got really good price. Actually never even thought such conc... Read onBy: Henk Shaw