Decluttr43 reviews
This score is based on 43 genuine reviews submitted via US-Reviews since 2019.
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Right when the payout hit my bank I stopped worrying — it’s wasn’t top dollar, but it was really quick and painless. I did compare prices first and yeah, they were lower than other sites, so don’t expect GameStop or Back Market rates. Still, the process worked, got paid, and I’d use them again if speed matters more than squeezing every dollar
Rainy morning surprise
I opened it on a rainy Saturday morning - not ideal timing, but hey. The order had a mix-up and the tracking updates were unclear, so I was annoyed at first. Once I actually used the unit, though, it feels sturdy, fits well in my hand, and the controls are straightforward after a few tries. Small hassle getting it delivered right, but honestly I'm glad I kept it.
Closed mid-order, annoying
I only noticed their site said closed after trying to top up an order in June. I needed to hit the minimum but kept getting "we're closed" when I tried to add items, so I couldn't finish. Emails suggested I could still update the order, but the site and chat support just couldn't help—felt like they left me hanging. I've had better luck with other shops. Small gripe but it totally ruined that purchase.
Paid fast but referral muddle
my husband who referred me didn't get his bonus because we use the same PayPal account, so they assumed one person. They should verify emails or something. Still a solid, usable service.
Finally sorted, but not without headaches
it ended up okay, though it took a lot. I needed this service because I was moving and my back was killing me, so I couldn't deal with selling stuff myself. At first I was sure they'd lost my package and never pay me — months of chasing, poor replies, and missing items. I stayed skeptical. After persistent calls and a couple of escalations they found some items and paid partial compensation. Not perfect. Still relieved it resolved. Would use again, but only with lots of patience.
Cheap but sloppy
Funny thing — I picked them because their buyback price was way lower than five others, about a hundred bucks less, so I thought fine, cheaper but still OK. I needed quick cash for a move and an upgrade, so I sent my almost-mint phone. Their so-called quality check labeled it only "good" and knocked the price down, which annoyed me, but then they returned a device that looked like a dog had been chewing it — scratches all over the screen, scuffed case. Feels sloppy, and those glowing reviews read a bit too polished, almost staged.
Slow payout, sketchy follow-up
the initial valuation was honest. My tip: don't rely on them for quick cash; use someone with clear payout tracking.
Finally got my money back
Placed an iPhone order and the checkout was fine — clean site, no fuss. Expected it in about a week, but after seven days there was silence, so I started emailing. First they pushed delivery back to two weeks, then they said another two weeks while they "investigated." After that they promised a refund, then delayed it saying they were swamped. It dragged on almost two months before the $400+ finally hit my account. I felt relieved when the refund arrived — that was the moment I was satisfied — but annoyed by the slow, email-only communication and the DHL excuses. Works eventually, just not smooth.
Sketchy trade-in, glad I pushed back
devices are "blocked/barred" and per their T&C they're keeping them to "dispose of" — yeah, right. That bit is what I want to call out: the blocked/barred claim felt like a convenient excuse rather than a real problem. Communication after that was vague, half-answers, like they were buying time. I kept the IMEIs and told them I'd report them stolen if they didn't return them. Suddenly things moved and I got my phones back, after threats of legal action (not something I enjoy doing). So, skeptical at first, annoyed during the process, but relieved in the end. Takeaway: their policy wording is loose and their customer handling can be evasive, so don't rush things, keep records, and maybe don't send locked devices unless you're prepared for a hassle. I probably won't recommend them again, but at least I didn't lose my phones.
Trade-in, messy but mostly resolved
the resolution was acceptable, I can get back to using my console at night, but the whole exchange was avoidably sloppy and could've been handled much faster.
A messy experience, worth a warning
don’t mix separate sell orders in one box, take photos, get tracking with signature, and note serials in the message to support upfront. Also consider other buyers — I had better luck hearing about services like BuyBackBoss or the Walmart kiosk from friends. Bottom line: not a complete disaster since I did get paid for most, but definitely not smooth, and I’m left annoyed and a little out of pocket. I wish they had been clearer and actually returned the phone if they claimed not to have it.
That weird sinking feeling you get after a "deal"
I actually laughed when I first saw the ad — my buddy had texted me a screenshot, said "looks legit," so I was curious and skeptical in equal parts. I hesitated for a bit, read reviews, then thought, okay, worst case it’s a small flop — but no, that doubt didn't disappear, it got louder. I sent in my unlocked iPhone, exactly as described, and their initial offer looked fair. Then they received it and sliced the price by about a hundred bucks — despite their own site saying the phone matched my description and was unlocked. I sent proof, screenshots, carrier docs, everything. Crickets. Tried chat support for three days straight, sitting there like an idiot waiting; once I was told they closed for the day while I was mid-wait and they didn't bother to tell me. Once I even watched my spot in line go from 6 to 7 — like, amazing. Email? Ignored. I kept telling myself maybe this will sort out, maybe it's a mix-up — nope. I'm annoyed, a little bitter, and tired of the whole runaround. There's something almost comical about how sloppy this was, if it weren’t so stressful. I’m weighing next steps, maybe small claims, maybe just warning everyone I know — don’t be surprised if you end up in the same loop.
Delivery limbo cost me time
I was halfway through making coffee when I checked the tracking and it said UPS had delivered—so naturally I relaxed. Two days later the seller's site still showed “waiting for package.” I emailed customer service (no phone number on purpose, apparently) asking what was up. They finally answered, and almost immediately the dashboard flipped to “received, pending quality check.” Weird timing.
Then nothing. Four business days went by with no updates. Another email, and suddenly two items were “missing” from my shipment — the keyboard and the pencil — which was baffling since I’d packed the iPad, keyboard, and first-gen pencil all together in a white bubble-wrap bag inside a UPS box. I told them that. I probably sounded annoyed. They dug around and then, surprise, the items were located and the QC started.
Two hours later I got another message saying the pencil had damage, so my original offer was cut. At that point I was done arguing. I accepted the lower amount just to close it out and move on. Felt like giving up, honestly. Time wasted, back-and-forth emails, and no clear human contact; it's just not worth the hassle compared to other places I've used where you call, they pick up, they sort it fast.
On the plus side, eventually they did pay what they offered after the adjustment, and the whole thing resolved without a fight, but the process left a sour taste. If you value quick, straightforward delivery checks and real-time customer service, this isn't it. If you don't mind waiting and chasing emails for days, maybe you'll be okay. Me? I learned to ship less stuff to outfits that are slow to respond. I've sold stuff to other buyback sites and banks that were painless — one call, payment same week. This one felt like stepping through molasses. Small wins, but overall annoying. Not worth it.Regretful return experience
I wouldn’t trust this service again. I started out thinking it would be an easy sell — I shipped a few devices and expected a quick turnaround — but two weeks later I’ve mostly been stuck in a loop of mixed messages and waiting. Right away, after the carrier confirmed delivery, the app kept showing that I’d “approved” the offer while the website said the items were “processing.” That mismatch set the tone: nothing felt coordinated.
I mailed everything in and got a revised offer pretty quickly, which I accepted within minutes. That part worked fine, and honestly I felt a little relieved. But then the quiet began. The app hardly updated and the website gave me the one-word status and zero details. It’s annoying when two official channels contradict each other, so I tried support.
Big mistake. The online chat is basically a gatekeeper bot that makes you do the same basic troubleshooting over and over before it will “escalate” to a human. At first the bot only offered irrelevant topics (shipping to other countries?), which felt like it wasn’t even reading my issue. After several attempts I finally got into a queue and waited — and waited. I was first in line when they opened chat, but multiple tries ended the same: long pauses, then no real answers, sometimes the session just dying after an hour.
When I finally did talk to a person, the exchange was weird. They acted like I’d never shipped the items and asked for a shipping receipt I was never told to keep. Before I could even explain they then requested the serial number of a laptop that, to my knowledge, was already in their possession. Asking for the serial felt redundant and like they weren’t looking at their own records. I asked how to submit the serial and the rep disconnected the chat. That felt… dismissive.
There’s no easy phone number listed and email responses are painfully slow, so chat is basically the only live option. I get that things happen, but being stuck with conflicting statuses, a bot-first system, and human reps who don’t seem to have the file in front of them is frustrating. I’m not saying it’s deliberate fraud, just that the experience has been sketchy and inconvenient enough that I regret using them. If you need a quick, reliable payout, this probably won’t meet expectations.The moment I finally felt it was fixed
slick, straightforward, looked legit. So I did the thing, shipped everything, and thought this would be easy. Then the valuation came back with “missing controller” and my Xbox value was cut by thirty bucks. That’s when the irritation started.
They did give me credit for the games that were in the same box as the controller, which made it seem even stranger — how do you log the games but miss a controller? I wrote them, and wrote them, and the responses felt robotic, contradictory, sometimes flat-out wrong. After a handful of messages they admitted there was another controller. Great, right? Except they sent me nine dollars for that controller, which is basically controller resale price, not the correction to the Xbox’s value that I expected. That was the part that rubbed me the wrong way.
So I kept pushing, three more times, threatening a BBB complaint because I didn’t want to be nickel-and-dimed after they admitted fault. Two weeks of emails and waiting later I finally got the rest of the money. That’s when I knew it was actually resolved.
Bottom line: it works, but it’s clunky and their customer service is frustrating. The process got me paid eventually, but you’ll need patience and persistence. Not a total scam, not a smooth ride either. If you use them, double-check everything and prepare to follow up.Electronics
I wasn't super excited about having to write a review, but I have to admit, I'm pretty impressed with the prices and variety on this site. Everything was easy to do, and my order came quickly. Overall, it was a good experience.
Refurbished iPhone purchase
I bought a refurbished iPhone from Decluttr not too long ago, but when it arrived, it was locked. I tried contacting customer service, but couldn't get through because the phone lines were always jammed. The lack of support from them was really irritating, and now I can't even use the phone I bought.
Movies
I really enjoy the wide variety of movies they offer, and it's great that they keep adding new ones. The quality is top-notch, just as they promise, and the shipping is super quick!
Sell old electronics
I had such an easy time selling my old electronics on this site. I got a great deal for them over at Decluttr, and I really liked that they had different ways for me to get paid.
Eight DVDs
I bought eight DVDs from this platform, but I was really bummed when I saw that one of the DVD covers was all messed up. Plus, after watching three of the DVDs, I realized that one of them kept stuttering and I couldn't even use it. It was a total letdown and I was not happy with the quality of the products at all.
About Decluttr
Decluttr is a tech recommerce company that specializes in buying used electronics and media, such as smartphones, tablets, CDs, DVDs, books, and games from individuals to refurbish and resell them. Founded in the UK in 2013, the company expanded its operations to the United States, offering a streamlined platform where consumers can sell their items directly to Decluttr for a predetermined price, based on the item's condition and market value. After purchasing, Decluttr refurbishes the items, if necessary, and sells them to new owners, emphasizing sustainability and the reduction of electronic waste.
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Last update: November 2025
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Review with most votes
Best way to earn some bucks fr
Declutter works very well with selling all those dvds , cDS, and other stuff which are not in use. I did the same. Got really good price. Actually never even thought such conc... Read onBy: Henk Shaw