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Talk to Live Human At Trip.comStuck with a schedule I couldn’t use
50am flight (connecting in REMOVED) with a comfy 2 hour 40 minute layover, which felt safe. Two days later I got an email: my REMOVED–MSP leg was canceled and they wanted me on a 6:40am flight. I told them no (I can’t do that early) and even with the second leg unchanged the layover blew out to almost five hours. Trip.com told me there were "no other options" unless I paid over $120 per person to change, which I refused. I asked for a refund and was denied—apparently because the replacement was only a couple hours earlier and that fits carrier policy. That felt like a neat little trap. The booking itself was fine (site was easy, confirmation quick), and the price wasn’t bad, but the customer service stuck to a rigid script and wouldn’t help. Not a disaster, but frustrating—especially when you’re juggling something important. I get policies exist, but some flexibility here would have saved me a lot of stress and probably the trip.
Support let me down, booking was okay
I won't rely on Trip.com's customer service again. I booked a flight for a work trip through Trip.com and paid for checked baggage ahead of time, thinking that was sorted. At the airport the airline had no record and I had to pay an extra $35 on the spot — not great when you're rushing. I sent receipts, screenshots, everything to Trip.com right away. Their responses were slow or missing, they missed their own timelines, and at one point they even implied my evidence didn't match the airline (weird, since I only had one bag). I called the airline directly; they replied within 24 hours, investigated and said they'd refund me. So the app and booking flow worked fine — that part's easy — but the customer service? Disappointing and unprofessional, and still no apology or clear explanation three weeks later. If it's a simple booking, you'll be OK, but if anything goes wrong, be prepared to chase them down.
Not the smoothest rental
staff were courteous when you caught them in person. But the delivery process, returns and aftercare were sloppy. If you book through their partner, inspect the car carefully and get any promises in writing. I won’t use them again.
Unexpectedly uneasy
the booking flow is solid and the first agent was helpful, but the manager's response left me unsettled. I'd want clearer security guidance next time.
Paid-for-flexibility that wasn’t
You'd expect a flexible ticket to actually feel flexible. I paid extra for the promise that changing my date would just mean covering any fare difference, no change fee. In practice it felt like buying a product and finding out later it’s been repackaged and priced differently at the checkout. The website clearly showed a $29 fare gap for the day I wanted — same flight, same class, same baggage — so I assumed it would be straightforward. It wasn’t. Through customer service the number suddenly jumped to $131, and I kept thinking, “wait, that’s not what I saw.” The rep was pleasant enough, not rude, but they kept citing policy and wouldn’t reconcile the two figures. They said a search and a change are treated differently, which didn’t make sense to me given identical details. It felt like being nudged to pay more for the convenience I’d already prepaid.
Friend showed it
Felt solid, unexpectedly
Changed my flight
I was hesitant — needed it for weekly work trips, worried about fees, but changing the date was quick and now it actually fits my routine.
Flight booked, relieved
Booked last-minute, actually smooth
Stumbled on it
Spotted online, delivery fast, helpful
Mid-drop joy
Moving, bad back, they helped.
Low-key pleased
Was skeptical, now convinced.
Quietly useful
I hesitated. A friend suggested it. Doubts mostly gone.
Needed for back pain move
I was skeptical, now relieved.
Quick snag
Friend tipped me. Really easy, tho.
Smiled mid-setup
Started today, used it, then I knew I was happy
Quick but imperfect
Mostly smooth, not perfect, search was quick—nice
Lost sleep, then money returned
Lost sleep over a weird charge; support returned my money, delivery smooth.
Rapid fix
Worked fast — recovered funds last week, pleasantly surprised.
Nice surprise
Saw on Reddit, skeptical — fast delivery, great service.
About Trip
Arranging your perfect vacation is not always as easy as it seems. Sometimes, you can use the help of a travel agency. But which travel agency is the best option? One company that offers to arrange your next vacation is Trip. But will their flights really be the cheapest option? What kind of hotels will they have you stay in? Where will the hotel be located? How easy or complicated will it be to book a holiday via the website of Trip? And what kind of customer service does this travel agency offers to anyone who wants to vacation via their company or has already done so? The only people that can provide you with honest answers to these questions are the customers that have shopped at Trip before. Read their honest reviews to learn a bit more about Trip. Their opinions, comments, experiences, and ratings can help you to decide if Trip is the best travel agency for your next vacation.
About Trip
Trip is an online travel agency. They claim to be ?one of the world?s leading online travel agencies?. Their staff consists of over 30,000 employees. They want to help you to plan your perfect trip. Their database includes over 200 countries and destinations. So you can plan a city trip to Los Angeles, Bangkok, Paris, Singapore, Hong Kong, New York, London, Seoul of Shanghai. But you can also fly to Beijing, Miami, Barcelona or San Francisco. So whether you want to stay in America, visit Europe or fly all the way to China or Japan, Trip will be able to arrange the flight. They can also arrange your stay at a hotel. The New York Hilton, for example, or the Tokyu Stay Ginza in Tokyo. Trip also offers to arrange transportation by train. And it?s possible to arrange a rental car. Just enter the airport, pick-up date, drop-off date and some other personal details.
Services of Trip
You can book a vacation via their website. There is a search engine that can help you to find the cheapest flight available for you. In the same way, you can book a hotel. Just enter your destination and a couple of personal details. In the same way, you can arrange your train trip or car rental. Trip will make sure that everything is well arranged when you arrive at your destination. Trip also has a customer service willing to assist you when you ask for help.
Trip also provides vacation packages and guided tour booking, covering most popular travel destinations around the world. The company?s travel-related destination services include car rental, insurance, visa services, attraction tickets and ground transportation. Additionally, Trip's Corporate Travel Management Business Unit helps corporate clients effectively manage their travel needs and significantly reduce travel expenses.
Complaints, Compliments, and Tips for Trip
Have you ever arranged a vacation via Trip? Then you can tell us more about this online travel agency. How well-arranged was your holiday, really? Was it easy to book a hotel or flight via their website? In what kind of hotel did you end up? Did you enjoy your vacation? And what kind of customer service does Trip provide for travelers that book a vacation at their website? Please write a review and tell us what you really think of Trip. That way, potential customers of this travel agency will know what to expect from them.
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Last update: July 2026
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Review with most votes
Trusted for great travel alway
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences. The cost-effecti... Read onBy: Julius Dalton