Trip36 reviews
This score is based on 36 genuine reviews submitted via US-Reviews since 2019.
Featured Reviews
Reviews (36)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Relief at last
check names closely and be ready to escalate.
Search is broken, sadly
don’t rely on TripAdvisor for hotel searches right now — it kept failing on me. I’ve used it for over a decade to find places when we travel, and this time I needed it badly for a quick family weekend (tight schedule, kids, you know). Instead of a normal search I get a “we’re sorry, something went wrong” screen and they shove me into that “Plan your perfect trip” AI window that asks for dates and location but then just loops back to the error. Used to be super handy, now it’s basically unusable and I had to jump to other sites. Kinda disappointed but hope they fix it soon — saved me before, could again.
Narita gate, my stubborn email and the weird relief
I book flights through Trip.com all the time—work, weekend escapes, whatever—so I showed up at Narita with a printed confirmation from the Japanese Consulate in Vancouver saying that as a Canadian PR I could enter and apply for a shore pass. The gate staff ignored the email and wouldn’t let me board (they insisted you need a visa for a one-way ticket, which turned out to be incorrect). Airline rebooked me for the next day but I covered hotel, food and transport myself. Trip.com has refused compensation despite the consulate note. Also the gate closure felt rushed—seriously, they shut it out of habit. The moment I felt satisfied wasn’t getting money back, it was clutching that email and knowing, quietly, I wasn’t at fault. Small victory, still annoying.
Sitting at my kitchen table wondering if I made a mistake
something came up and I couldn’t travel. Spent over 40 minutes on the phone with an agent and then a manager, explaining the situation, thinking they could at least put the value toward another flight. Nope. The only option I got was “don’t show up,” which basically meant losing the whole ticket. That part stung. On the plus side, the website was easy, the confirmation came right away, and the price was fair — so the ordering and the ticket delivery itself were fine. But customer service felt rigid, no real flexibility or empathy, and that’s the part that ruined it for me. Would I use them again? Maybe, but only if I’m booking something fully refundable or I don’t mind the risk. Heads up if you need flexibility.
Holiday Inn Express Southwark stay
The hotel staff was really nice, the room was comfortable but the shower was a bit strange, and the breakfast was amazing (they just need to remember to close the lids on the hot food).
Cheap railcard purchase
Buying the railcard was super cheap, which was great, but I was bummed when I realized I couldn't use it without an internet connection. It was a real hassle dealing with spotty service on the trains. Next time, I'm going to search for a different website to purchase my railcard from.
Booking on Trip
I just booked my trip on this platform and let me tell you, everything was super clear right from the start. The cancellation policies were laid out nicely, and I liked that I could cancel for free within a specific time limit. The prices were better than other sites, but that's because breakfast wasn't part of the deal. I'm okay with that though, I'd rather try out the local food options while I'm there.
Booking confirmation, cheap pricing, discount during promotion
I'm so glad to have received the booking confirmation, now I can relax knowing everything is set. The price was really affordable, especially with the discounts they offer during promotions. It's a great deal for us customers.
Ticket purchase for Statue of Liberty visit
My experience getting tickets for the Statue of Liberty was great. It was easy and quick, and I liked how I could just scan the QR code to get on the ferry. But, I want to warn others about Battery Park - there are a lot of scammers there. It's better to just ignore them and follow the signs to the Statue of Liberty to stay out of trouble.
Competitive Prices
At first, I had some doubts about booking on a website from overseas, but the great prices on this site convinced me. Booking was easy and hassle-free, everything went smoothly. I'm really happy with the whole experience. I'm excited about our upcoming trip and I know this website's support will make our special 25th-anniversary vacation in Mauritius perfect. Big thanks to the team for their amazing service, we appreciate you making our trip unforgettable.
Great agent, supportive, trustable
That agent is amazing! I've been with them for a while now and they've always been so helpful and reliable. I trust them completely and I tell all my friends and family to use their services. Keep doing what you're doing and best of luck always!
My quick flight assistance
I had an awesome time with them! So, I was flying somewhere and my first flight was running late. I started worrying that I might miss my second flight. I sent them a message and they responded right away, super friendly and helpful ? They told me exactly what to do if I missed my second flight and even called me multiple times to make sure I caught my connecting flight! Their service was incredible! They truly improved the entire experience; I'll definitely use their services again.
Booking airfares
I've been using this website for a few years to book flights, and I always find the best prices on here. They have all sorts of flight options, from cheap to more expensive, and even multi-city trips. The website is easy to navigate and they don't try to sneak in extra costs. Once you book, they send you an email right away with all the details. I've never had to contact customer service because everything has gone smoothly. Overall, Trip is probably the top website for booking flights!
China trip booking
The system for booking my trip to China was super smooth and user-friendly. I could easily reserve my flights, trains, and hotels without any problems. I was a little worried about getting the train tickets, but it all worked out perfectly, and I didn't even have to stress about picking them up.
Flight change
I had to switch my flight date, which was kind of a pain at first. But the managers were super nice and sorted everything out quickly. They were really great at communicating with me, so it put me at ease. I'm just glad everything worked out in the end.
Booking flights
I really love using Trip to book my flights! The interface is so cool and easy to use. I always find the best price on here after checking out other sites like Skyscanner. I've booked flights many times and it's always been a great experience. I totally recommend using Trip for all your travel needs.
Easy transportation app
Using the app for transportation is really simple, especially if you're new around here. I'm from the US and I had no trouble navigating it. It also runs smoothly on my iPhone. One thing I would recommend is including the departure time and seat number on the Wallet train ticket for extra convenience.
Hotel reviews
I was really surprised by how much better some hotels I usually wouldn't consider have gotten. I saw they had higher ratings on your platform, so I decided to check them out, and I'm glad I did. Places that used to be just okay are now some of my favorite spots. The good reviews on your app caught my attention, and it's nice to see these hotels really leveling up. It goes to show how much reviews matter and can really sway where people decide to stay.
Flight and hotel bookings
Trip.com is seriously the best travel buddy out there. Their mobile app is a total game-changer when you're trying to book flights and hotels. I've checked out a bunch of different sites and apps, but none of them can match the deals and choices that Trip.com has. The app also keeps me in the loop about any last-minute changes from airlines, helps me check in, and even keeps an eye on gate info for me. It's definitely my go-to for all my travel stuff.
Flight ticket issue resolved
We were so frustrated when we found out our flight tickets hadn't been issued, and we were worried about losing our money. After trying to fix things with customer service a few times, Julie finally came through for us and gave us a total refund. We felt so relieved when we saw the money back in our bank accounts, and we were really thankful for Julie's help. Even though we had this problem, we've been loyal customers for a while and now that everything's sorted out, we'll keep using this service in the future.
About Trip
Arranging your perfect vacation is not always as easy as it seems. Sometimes, you can use the help of a travel agency. But which travel agency is the best option? One company that offers to arrange your next vacation is Trip. But will their flights really be the cheapest option? What kind of hotels will they have you stay in? Where will the hotel be located? How easy or complicated will it be to book a holiday via the website of Trip? And what kind of customer service does this travel agency offers to anyone who wants to vacation via their company or has already done so? The only people that can provide you with honest answers to these questions are the customers that have shopped at Trip before. Read their honest reviews to learn a bit more about Trip. Their opinions, comments, experiences, and ratings can help you to decide if Trip is the best travel agency for your next vacation.
About Trip
Trip is an online travel agency. They claim to be ?one of the world?s leading online travel agencies?. Their staff consists of over 30,000 employees. They want to help you to plan your perfect trip. Their database includes over 200 countries and destinations. So you can plan a city trip to Los Angeles, Bangkok, Paris, Singapore, Hong Kong, New York, London, Seoul of Shanghai. But you can also fly to Beijing, Miami, Barcelona or San Francisco. So whether you want to stay in America, visit Europe or fly all the way to China or Japan, Trip will be able to arrange the flight. They can also arrange your stay at a hotel. The New York Hilton, for example, or the Tokyu Stay Ginza in Tokyo. Trip also offers to arrange transportation by train. And it?s possible to arrange a rental car. Just enter the airport, pick-up date, drop-off date and some other personal details.
Services of Trip
You can book a vacation via their website. There is a search engine that can help you to find the cheapest flight available for you. In the same way, you can book a hotel. Just enter your destination and a couple of personal details. In the same way, you can arrange your train trip or car rental. Trip will make sure that everything is well arranged when you arrive at your destination. Trip also has a customer service willing to assist you when you ask for help.
Trip also provides vacation packages and guided tour booking, covering most popular travel destinations around the world. The company?s travel-related destination services include car rental, insurance, visa services, attraction tickets and ground transportation. Additionally, Trip's Corporate Travel Management Business Unit helps corporate clients effectively manage their travel needs and significantly reduce travel expenses.
Complaints, Compliments, and Tips for Trip
Have you ever arranged a vacation via Trip? Then you can tell us more about this online travel agency. How well-arranged was your holiday, really? Was it easy to book a hotel or flight via their website? In what kind of hotel did you end up? Did you enjoy your vacation? And what kind of customer service does Trip provide for travelers that book a vacation at their website? Please write a review and tell us what you really think of Trip. That way, potential customers of this travel agency will know what to expect from them.
Bonus!
📊 How did Trip shine for you?
Contact Information
Categories Trip
Services | Online Surveys & Panels | Other Goods & Services
Page Statistics
Last update: October 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Trusted for great travel alway
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences. The cost-effecti... Read onBy: Julius Dalton