Trip61 reviews
This score is based on 61 genuine reviews submitted via US-Reviews since 2019.
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hotels, apartments, even odd listings. Saved me from hopping between sites, really pleased.
Handy but baggage snag
Started using it yesterday for a family. Interface is tidy and easy. Satisfied when checkout worked, but baggage per person forced me to split bookings.
Surprisingly on point
Kinda funny—ratings really matched my stay. Check-in delivery took longer than expected, but customer service was helpful and friendly. Not perfect, but overall I'm relieved it was legit and would recommend.
That confirmation moment
Saw it on my sister's phone, tried it myself; when that instant confirmation showed up I relaxed — that's the moment I knew it worked. Not flawless, interface hiccups, but reliable enough.
Options actually helped
I found their multiple contact options actually useful — used the chat for quick questions and got real, detailed email updates so I could follow along. Other companies just spam short alerts; this was clearer, though a tad slow.
Quick connection, not perfect
Good, not perfect — got a live rep fast. I had a booking glitch before travel so I used the app. Connected to a real person in under two minutes, felt reasonable.
Name hassle, then fixed
Was booking two flights and the chat kept messing up my name — my passport has a long name, so I needed the tickets to match for boarding. I was skeptical but rep fixed it.
Mostly solid, with a catch
tickets changed in minutes and we were on the next train without fuss. Booking's easy, compared to other companies, but my wife and I still rarely sit together.
Fast fix, clunky site
I first saw them on Instagram and, weirdly, messed up my booking. I called and after one quick phone call they fixed it — super fast and polite, though the booking page is kind of confusing, tbh.
Quick help, big relief
Needed to tweak a business trip last minute; I messaged the app and got a real person in under two minutes. Super fast customer service and delivery of help — honestly surprised. Made my day, actually, no long waits.
Quick reply, poor outcome
Skip this middleman — I booked last month and wish I hadn’t. At first the site was clean and chat replied fast, prices looked good, but when I tried to cancel with all docs they dragged feet and denied it. Kind of frustrating.
Last-minute ghosting
I hesitated before booking—felt sketchy—and that worry stuck. Used it last weekend for a guided trip. No contact ten hours; they came two hours late with no reservation. TripAdvisor deleted my review, no refund.
Finally settled
I book travel for my family every few months. I paid $800 to upgrade my in-laws to wing seats and at first they were seated wrong. After some back-and-forth support moved them to the seats, that's when I was actually satisfied, for sure.
Saved by the filters
By the time I booked, tired of sketchy photos and stiff pillows from past trips. Trip.com's filters cut through the noise, pointing me to a spot with solid guest ratings, a firm mattress—exactly what my sore back needed. Pretty relieved.
Small leap, big payoff
I'd been dithering for days — too many options — then a buddy sent a TripAdvisor link and I actually looked. I was skeptical at first, figured it might be overhyped, but the picks fit my London plans and booking was easy. Ended up really liking the stay, relieved and glad I trusted the recs.
Kitchen-table doubts
I was at my kitchen table, hesitating to book a last-minute city tour — worried about scams and refunds. I bought it anyway. After a messy month where my card company said they'd refunded and told me to deal with the vendor, I pushed back. Customer support eventually sorted the refund, slower than I'd like, but it worked. I now use this for quick weekend trips.
Two phantom charges, no answers
Card was already blocked when I looked — two $2,206 charges from Viator (TripAdvisor). The chat rep couldn't say who tried to charge us and showed no empathy, felt like talking to a bot. Now I'm stuck calling every prepayment vendor and getting a new card. I've had sketchy billing with other booking sites before, but this one left me annoyed and tired of sorting it out.
Kinda sketchy refund
I didn't book this because the fare was suspiciously cheap and their reviews made me hesitate, but I needed to get home for a family emergency. They changed my Bangkok–Phnom Penh leg to some tiny airport and refused a refund, offered credits instead. I used half the credit on another trip, so it sort of worked, but I'm still kinda annoyed and wary.
Port pickup letdown
I found the tour on TripAdvisor after a friend's tip, booked thinking it was sorted — but the local vendor told us last-minute they can't pick up at the port. We had to take taxis (about $100 each way) or rent a car, the excursion fell through and we paid $65 each for a replacement. Customer service was slow, though glad we found a backup.
Useful but inconsistent
I guess I started with it because people kept mentioning it, and after a few trips it's become my go-to for planning. Mostly it delivers what I need — real traveler photos and hands-on reviews — so the info delivery is good, although sometimes listings are stale or the app lags. I had to contact support once; response was slow but helpful in the end. Not flawless, but overall useful, and be ready to refresh or double-check small businesses' hours from another source.
About Trip
Arranging your perfect vacation is not always as easy as it seems. Sometimes, you can use the help of a travel agency. But which travel agency is the best option? One company that offers to arrange your next vacation is Trip. But will their flights really be the cheapest option? What kind of hotels will they have you stay in? Where will the hotel be located? How easy or complicated will it be to book a holiday via the website of Trip? And what kind of customer service does this travel agency offers to anyone who wants to vacation via their company or has already done so? The only people that can provide you with honest answers to these questions are the customers that have shopped at Trip before. Read their honest reviews to learn a bit more about Trip. Their opinions, comments, experiences, and ratings can help you to decide if Trip is the best travel agency for your next vacation.
About Trip
Trip is an online travel agency. They claim to be ?one of the world?s leading online travel agencies?. Their staff consists of over 30,000 employees. They want to help you to plan your perfect trip. Their database includes over 200 countries and destinations. So you can plan a city trip to Los Angeles, Bangkok, Paris, Singapore, Hong Kong, New York, London, Seoul of Shanghai. But you can also fly to Beijing, Miami, Barcelona or San Francisco. So whether you want to stay in America, visit Europe or fly all the way to China or Japan, Trip will be able to arrange the flight. They can also arrange your stay at a hotel. The New York Hilton, for example, or the Tokyu Stay Ginza in Tokyo. Trip also offers to arrange transportation by train. And it?s possible to arrange a rental car. Just enter the airport, pick-up date, drop-off date and some other personal details.
Services of Trip
You can book a vacation via their website. There is a search engine that can help you to find the cheapest flight available for you. In the same way, you can book a hotel. Just enter your destination and a couple of personal details. In the same way, you can arrange your train trip or car rental. Trip will make sure that everything is well arranged when you arrive at your destination. Trip also has a customer service willing to assist you when you ask for help.
Trip also provides vacation packages and guided tour booking, covering most popular travel destinations around the world. The company?s travel-related destination services include car rental, insurance, visa services, attraction tickets and ground transportation. Additionally, Trip's Corporate Travel Management Business Unit helps corporate clients effectively manage their travel needs and significantly reduce travel expenses.
Complaints, Compliments, and Tips for Trip
Have you ever arranged a vacation via Trip? Then you can tell us more about this online travel agency. How well-arranged was your holiday, really? Was it easy to book a hotel or flight via their website? In what kind of hotel did you end up? Did you enjoy your vacation? And what kind of customer service does Trip provide for travelers that book a vacation at their website? Please write a review and tell us what you really think of Trip. That way, potential customers of this travel agency will know what to expect from them.
Bonus!
📊 How did Trip shine for you?
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Last update: November 2025
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Review with most votes
Trusted for great travel alway
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences. The cost-effecti... Read onBy: Julius Dalton