Trip75 reviews
This score is based on 75 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Gate-side ping saved me
I was at the gate when my flight got delayed; the app pinged before the airline updated. Felt handy, calming, but sometimes a tad noisy.
Finally one platform
hotels, apartments, even odd listings. Saved me from hopping between sites, really pleased.
Handy but baggage snag
Started using it yesterday for a family. Interface is tidy and easy. Satisfied when checkout worked, but baggage per person forced me to split bookings.
Surprisingly on point
Kinda funny—ratings really matched my stay. Check-in delivery took longer than expected, but customer service was helpful and friendly. Not perfect, but overall I'm relieved it was legit and would recommend.
That confirmation moment
Saw it on my sister's phone, tried it myself; when that instant confirmation showed up I relaxed — that's the moment I knew it worked. Not flawless, interface hiccups, but reliable enough.
Options actually helped
I found their multiple contact options actually useful — used the chat for quick questions and got real, detailed email updates so I could follow along. Other companies just spam short alerts; this was clearer, though a tad slow.
Quick connection, not perfect
Good, not perfect — got a live rep fast. I had a booking glitch before travel so I used the app. Connected to a real person in under two minutes, felt reasonable.
Name hassle, then fixed
Was booking two flights and the chat kept messing up my name — my passport has a long name, so I needed the tickets to match for boarding. I was skeptical but rep fixed it.
Mostly solid, with a catch
tickets changed in minutes and we were on the next train without fuss. Booking's easy, compared to other companies, but my wife and I still rarely sit together.
Fast fix, clunky site
I first saw them on Instagram and, weirdly, messed up my booking. I called and after one quick phone call they fixed it — super fast and polite, though the booking page is kind of confusing, tbh.
Quick help, big relief
Needed to tweak a business trip last minute; I messaged the app and got a real person in under two minutes. Super fast customer service and delivery of help — honestly surprised. Made my day, actually, no long waits.
Quick reply, poor outcome
Skip this middleman — I booked last month and wish I hadn’t. At first the site was clean and chat replied fast, prices looked good, but when I tried to cancel with all docs they dragged feet and denied it. Kind of frustrating.
Finally settled
I book travel for my family every few months. I paid $800 to upgrade my in-laws to wing seats and at first they were seated wrong. After some back-and-forth support moved them to the seats, that's when I was actually satisfied, for sure.
Kitchen-table doubts
I was at my kitchen table, hesitating to book a last-minute city tour — worried about scams and refunds. I bought it anyway. After a messy month where my card company said they'd refunded and told me to deal with the vendor, I pushed back. Customer support eventually sorted the refund, slower than I'd like, but it worked. I now use this for quick weekend trips.
Kinda sketchy refund
I didn't book this because the fare was suspiciously cheap and their reviews made me hesitate, but I needed to get home for a family emergency. They changed my Bangkok–Phnom Penh leg to some tiny airport and refused a refund, offered credits instead. I used half the credit on another trip, so it sort of worked, but I'm still kinda annoyed and wary.
Useful but inconsistent
I guess I started with it because people kept mentioning it, and after a few trips it's become my go-to for planning. Mostly it delivers what I need — real traveler photos and hands-on reviews — so the info delivery is good, although sometimes listings are stale or the app lags. I had to contact support once; response was slow but helpful in the end. Not flawless, but overall useful, and be ready to refresh or double-check small businesses' hours from another source.
Unexpected rudeness on a slow walk
Halfway through the tour, cane in hand, someone snapped, "why did you sign up for this if you can't walk?" I answered I walk slowly — nothing dramatic — but the tone stung. They told us to meet at Bovaros for drinks in about 20 minutes and that it wouldn't be on her tab, we'd have to pay, which felt odd. I needed this because my knee's been acting up after surgery, so I was already nervous. We left and went back to the hotel; kind of relieved, actually — better than sticking around feeling unwelcome.
Half-packed and annoyed
I was halfway into my suitcase when I noticed I’d booked the wrong date — classic me, right? I hesitated before I even hit confirm because the app’s date picker looked finicky, but I pushed through anyway (bad call). After I realized, I contacted the site and they said they’d ask the hotel about a refund. I called the hotel myself and, surprise, they agreed to release the hold and waive the fee. Cool — only problem, the app still charged me and emails promise a refund that never shows up. So yeah, still waiting; the hotel was great though.
Allowed to book, then blocked — until refund
smooth, maybe too smooth. I was definitely skeptical and annoyed at first, blamed the company for not warning me. The moment I felt satisfied was when they admitted the issue, processed a full refund for the unused return leg and offered a small voucher. Not perfect, but fixed.
The heavy-bag headache
Sat at the gate with a sore lower back and two overstuffed bags — I paid extra for a checked bag because I was relocating and literally needed the space (and my back needs the right pillow), but one of my bookings turned out to be economy light with no checked allowance. I double-checked with the airline, I checked with the booking site, and I kept getting canned chatbot replies saying it was “being reviewed,” then the same wrong confirmation that I had baggage. Felt like talking to a wall, wasted hours on chat. Not perfect, product works when it’s right, but the customer side is clumsy.
About Trip
Arranging your perfect vacation is not always as easy as it seems. Sometimes, you can use the help of a travel agency. But which travel agency is the best option? One company that offers to arrange your next vacation is Trip. But will their flights really be the cheapest option? What kind of hotels will they have you stay in? Where will the hotel be located? How easy or complicated will it be to book a holiday via the website of Trip? And what kind of customer service does this travel agency offers to anyone who wants to vacation via their company or has already done so? The only people that can provide you with honest answers to these questions are the customers that have shopped at Trip before. Read their honest reviews to learn a bit more about Trip. Their opinions, comments, experiences, and ratings can help you to decide if Trip is the best travel agency for your next vacation.
About Trip
Trip is an online travel agency. They claim to be ?one of the world?s leading online travel agencies?. Their staff consists of over 30,000 employees. They want to help you to plan your perfect trip. Their database includes over 200 countries and destinations. So you can plan a city trip to Los Angeles, Bangkok, Paris, Singapore, Hong Kong, New York, London, Seoul of Shanghai. But you can also fly to Beijing, Miami, Barcelona or San Francisco. So whether you want to stay in America, visit Europe or fly all the way to China or Japan, Trip will be able to arrange the flight. They can also arrange your stay at a hotel. The New York Hilton, for example, or the Tokyu Stay Ginza in Tokyo. Trip also offers to arrange transportation by train. And it?s possible to arrange a rental car. Just enter the airport, pick-up date, drop-off date and some other personal details.
Services of Trip
You can book a vacation via their website. There is a search engine that can help you to find the cheapest flight available for you. In the same way, you can book a hotel. Just enter your destination and a couple of personal details. In the same way, you can arrange your train trip or car rental. Trip will make sure that everything is well arranged when you arrive at your destination. Trip also has a customer service willing to assist you when you ask for help.
Trip also provides vacation packages and guided tour booking, covering most popular travel destinations around the world. The company?s travel-related destination services include car rental, insurance, visa services, attraction tickets and ground transportation. Additionally, Trip's Corporate Travel Management Business Unit helps corporate clients effectively manage their travel needs and significantly reduce travel expenses.
Complaints, Compliments, and Tips for Trip
Have you ever arranged a vacation via Trip? Then you can tell us more about this online travel agency. How well-arranged was your holiday, really? Was it easy to book a hotel or flight via their website? In what kind of hotel did you end up? Did you enjoy your vacation? And what kind of customer service does Trip provide for travelers that book a vacation at their website? Please write a review and tell us what you really think of Trip. That way, potential customers of this travel agency will know what to expect from them.
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Last update: June 2026
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Trusted for great travel alway
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences. The cost-effecti... Read onBy: Julius Dalton