Trip45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.My quick flight assistance
I had an awesome time with them! So, I was flying somewhere and my first flight was running late. I started worrying that I might miss my second flight. I sent them a message and they responded right away, super friendly and helpful ? They told me exactly what to do if I missed my second flight and even called me multiple times to make sure I caught my connecting flight! Their service was incredible! They truly improved the entire experience; I'll definitely use their services again.
Booking airfares
I've been using this website for a few years to book flights, and I always find the best prices on here. They have all sorts of flight options, from cheap to more expensive, and even multi-city trips. The website is easy to navigate and they don't try to sneak in extra costs. Once you book, they send you an email right away with all the details. I've never had to contact customer service because everything has gone smoothly. Overall, Trip is probably the top website for booking flights!
China trip booking
The system for booking my trip to China was super smooth and user-friendly. I could easily reserve my flights, trains, and hotels without any problems. I was a little worried about getting the train tickets, but it all worked out perfectly, and I didn't even have to stress about picking them up.
Flight change
I had to switch my flight date, which was kind of a pain at first. But the managers were super nice and sorted everything out quickly. They were really great at communicating with me, so it put me at ease. I'm just glad everything worked out in the end.
Booking flights
I really love using Trip to book my flights! The interface is so cool and easy to use. I always find the best price on here after checking out other sites like Skyscanner. I've booked flights many times and it's always been a great experience. I totally recommend using Trip for all your travel needs.
Easy transportation app
Using the app for transportation is really simple, especially if you're new around here. I'm from the US and I had no trouble navigating it. It also runs smoothly on my iPhone. One thing I would recommend is including the departure time and seat number on the Wallet train ticket for extra convenience.
Hotel reviews
I was really surprised by how much better some hotels I usually wouldn't consider have gotten. I saw they had higher ratings on your platform, so I decided to check them out, and I'm glad I did. Places that used to be just okay are now some of my favorite spots. The good reviews on your app caught my attention, and it's nice to see these hotels really leveling up. It goes to show how much reviews matter and can really sway where people decide to stay.
Flight and hotel bookings
Trip.com is seriously the best travel buddy out there. Their mobile app is a total game-changer when you're trying to book flights and hotels. I've checked out a bunch of different sites and apps, but none of them can match the deals and choices that Trip.com has. The app also keeps me in the loop about any last-minute changes from airlines, helps me check in, and even keeps an eye on gate info for me. It's definitely my go-to for all my travel stuff.
Flight ticket issue resolved
We were so frustrated when we found out our flight tickets hadn't been issued, and we were worried about losing our money. After trying to fix things with customer service a few times, Julie finally came through for us and gave us a total refund. We felt so relieved when we saw the money back in our bank accounts, and we were really thankful for Julie's help. Even though we had this problem, we've been loyal customers for a while and now that everything's sorted out, we'll keep using this service in the future.
Booking travel
Man, booking through this website was a breeze. The site was really user-friendly and I had no trouble finding flights, hotels, or anything else I needed for my trip. The booking process was straightforward and I was impressed by the variety of options available, not to mention the prices were pretty good. The customer service team was also super helpful and responsive whenever I had questions. Honestly, my whole experience with this website was awesome and I totally recommend it to anyone looking to book travel plans.
Sneaky price change
I thought I found a really good deal on a trip, but when I tried to book it, the price suddenly went up! It's like they're trying to trick you into thinking you're saving money, but in reality, they just want to make more profit.
Accommodations for local hiking trip
The place I stayed at was super convenient because it was really close to the hiking trails and some great local restaurants. I'd definitely suggest checking out the Vault and Nonna's Kitchen for dinner, and then hitting up Bear Taphouse and Cafe for breakfast. The staff was awesome, they were always around and willing to help out whenever I needed it.
However, I wasn't too impressed with the cleanliness of the room - it was just alright. The floors were a little warped, and the bathroom layout was a bit weird. It was hard to reach the towels from the shower, and the water temperature was all over the place. Sometimes it was freezing cold, other times it was scalding hot for just a short while. The rooms were also pretty noisy because they were close to a busy road, which made it tough to get a good night's sleep.
Overall though, the accommodations were fine for my hiking trip, and it was cool that they allowed pets for an extra fee. I didn't get the chance to check out the heated pool or hot tub, so I can't say much about those amenities.Complex booking experience
Booking through this platform was such a headache. Every time I needed help, I ended up talking to a different person who didn't seem to know what was happening. It felt like I had to start all over again each time, which just made things even more confusing. On top of that, the customer service reps were in China and had a hard time communicating in English, making it frustrating to get my point across. Eventually, we found someone who spoke Mandarin and finally got the refund we needed. In the future, I'll stick to booking rooms but definitely avoid flights and cars - I can't handle going through that mess again.
Customer service experience
I have to say, I was really impressed by the customer service I got from Trip. The team was super attentive and responsive from the get-go. They really went out of their way to fix my issue quickly and effectively. And Charlotte, the manager, was amazing. She stuck by me through it all until everything was taken care of. I'm so grateful for her hard work and professionalism. Trip.com is definitely killing it in the customer service game.
3-year railcard purchase
I just got a 3-year railcard from this site and was super excited about the great deal I got on it. Uploading the necessary documents was a breeze for me since I'm pretty good with technology. But I was bummed out when I found out that the railcard was only in digital form. I tried to put it in my Google wallet, but it turns out I could only get it through the Trip app. The problem was, one of my gadgets couldn't use the app, which really annoyed me.
Railcard purchase, London to Edinburgh train tickets
I bought a railcard on here not too long ago to help me save some cash on train tickets down the line. But, when I tried to book tickets from London to Edinburgh for a July date, I ran into a tech problem. I reached out to customer service through email and live chat multiple times, but didn't hear back soon enough to fix the issue. So, I had to go through another train app to book my tickets, missing out on some discounts. All in all, I was pretty bummed about the lack of good communication and problem-solving.
Online booking for a hotel stay
Customer service was meh until I talked to Alexa. She really listened to me and fixed the problem right away. Thank you, Alexa, for making things better!
Hotel reservation
An error occurred during a booking. I needed to change the date of a reservation. I went on the site, it was allowed, I thought I made the change, the price then changed (dropped) which looked normal as the date was being changed. I booked and then received a confirmation and saw the date had not been altered. I immediately queried this and was told I had not changed the date. Trip.com told me they contacted the hotel but they would not change. I contacted the hotel and they told me Trip.com would not change.
If I did not change the date correctly, why did the price change? Was I going to be overcharged originally?
Although all the correspondence was polite, the basic answer was, your fault, not ours, sorry we can't do anything or rather, we don't want to do anything.
If a website makes mistakes or is unclear or goes wrong, blaming the user is not good for business.Round trip ticket from Milan Italy to Catania Sicily
Outbound from Milan was fine. Return to Milan was terrible. There was no notification that we had to check in online only. We checked in at the airport and had to pay $96 at a desk located at other side of the terminal. After that we found out that our baggage was not paid for in advance as we had expected and had to go back to the same desk and make a payment. All this going back and forth in the terminal took so much time that we nearly missed out flight back to Milan. I give Trip.com a half star. Avoid them at all cost..
A flight
I'll preface with I don't care about their threats. Anyway, I booked a flight a few weeks ago, and while I was finalizing the purchase, the page wouldn't load, so I refreshed. All of the fields were still populated, so I hit purchase again; everything worked as planned. Within a few minutes I realized when I refreshed the page, the dates defaulted to something other than what I wanted. I attempted to adjust it on the site, and it wouldn't work because of an "error" on their end. I called and sat on hold forever. Then as I described what had happened I got "disconnected" I called again, but had other things to do and couldn't sit on hold all day. I also sent an email was never responded to, so I just went ahead and did a chargeback with Amex. Today, I received poorly translated email from Trip saying they were going to involve the authorities and seek restitution. They also say in the email I was intentionally misleading. I really don't think I was, and I also really don't care. Don't fool with them.
About Trip
Arranging your perfect vacation is not always as easy as it seems. Sometimes, you can use the help of a travel agency. But which travel agency is the best option? One company that offers to arrange your next vacation is Trip. But will their flights really be the cheapest option? What kind of hotels will they have you stay in? Where will the hotel be located? How easy or complicated will it be to book a holiday via the website of Trip? And what kind of customer service does this travel agency offers to anyone who wants to vacation via their company or has already done so? The only people that can provide you with honest answers to these questions are the customers that have shopped at Trip before. Read their honest reviews to learn a bit more about Trip. Their opinions, comments, experiences, and ratings can help you to decide if Trip is the best travel agency for your next vacation.
About Trip
Trip is an online travel agency. They claim to be ?one of the world?s leading online travel agencies?. Their staff consists of over 30,000 employees. They want to help you to plan your perfect trip. Their database includes over 200 countries and destinations. So you can plan a city trip to Los Angeles, Bangkok, Paris, Singapore, Hong Kong, New York, London, Seoul of Shanghai. But you can also fly to Beijing, Miami, Barcelona or San Francisco. So whether you want to stay in America, visit Europe or fly all the way to China or Japan, Trip will be able to arrange the flight. They can also arrange your stay at a hotel. The New York Hilton, for example, or the Tokyu Stay Ginza in Tokyo. Trip also offers to arrange transportation by train. And it?s possible to arrange a rental car. Just enter the airport, pick-up date, drop-off date and some other personal details.
Services of Trip
You can book a vacation via their website. There is a search engine that can help you to find the cheapest flight available for you. In the same way, you can book a hotel. Just enter your destination and a couple of personal details. In the same way, you can arrange your train trip or car rental. Trip will make sure that everything is well arranged when you arrive at your destination. Trip also has a customer service willing to assist you when you ask for help.
Trip also provides vacation packages and guided tour booking, covering most popular travel destinations around the world. The company?s travel-related destination services include car rental, insurance, visa services, attraction tickets and ground transportation. Additionally, Trip's Corporate Travel Management Business Unit helps corporate clients effectively manage their travel needs and significantly reduce travel expenses.
Complaints, Compliments, and Tips for Trip
Have you ever arranged a vacation via Trip? Then you can tell us more about this online travel agency. How well-arranged was your holiday, really? Was it easy to book a hotel or flight via their website? In what kind of hotel did you end up? Did you enjoy your vacation? And what kind of customer service does Trip provide for travelers that book a vacation at their website? Please write a review and tell us what you really think of Trip. That way, potential customers of this travel agency will know what to expect from them.
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Last update: October 2025
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Trusted for great travel alway
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences. The cost-effecti... Read onBy: Julius Dalton