Trip45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2019.
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Worst company I've ever dealt with. Absolute scam. Airline cancelled my flight and the agents lied to me and told me they couldn't get me another flight, even though that's my legal right. Plenty of seats for sale on the dates I wanted, including on their own website! As a result I've been unable to attend an important event I've been planning to go to for many months. They forced me into a refund they said would take weeks because of the airline. After arguing with them for many days, they have offered to "expedite" it for me so it would only take 5-7 working days (how? I thought it was the airline's fault it would take so long? Was that also a lie?). Also an insulting offer of $50 credit on their site, which I refused as I will never use their site again. My advice: avoid them. There are a lot of travel disruptions nowadays and this company is unregulated and operates out of China. You will not be protected if anything goes wrong. Book with a reputable company instead.
Tickets
Absolute nightmare. Don’t ever use this company this is my first and last time using them. I booked a trip to Jamaica in December of 2022. The airline changed the flight the day before departure. Tickets were canceled it’s now 8 months later and my money still has not been refunded. Trip.com and the carribean airlines have been going in circles for 8 months finger pointing instead of refunding my money.
Unprofessional garbage from both endsTicket with Emirates
Trip.com is happy to take your money when you are buying a ticket, but in case an airline cancels your flight and if you can’t pick an alternative date, Trip.com hides behind “airline policies” and the travel agent “can’t do anything about it”. Or, and that is my speculation, they just don’t want to do anything about it, as they would lose revenue. My flight with Emirates in July 2020 from Singapore to Munich was cancelled by the airline and all they offered me was US$ 138 of a US$ 953 ticket. My strong recommendation is to stay away from Trip.com and to buy flight tickets from the airlines directly.
flight
Book a flight on tuesday night, got an alert next morning not even 12 hours later that flight price dropped. Called to see if they would make the price adjustment or provide a curiosity and they would not. ... they should catch up with others that have the auto price adjustments
Trusted for great travel always
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences.
The cost-effective trip with premium quality services is thier speciality what I felt so far with them.
It was great trip with my family. It was 7 day trip for Europe. I really found the best price here. it was not lowest. but lowest is not good so do not fall into that trap. these guys provide price for value.
About Trip
Arranging your perfect vacation is not always as easy as it seems. Sometimes, you can use the help of a travel agency. But which travel agency is the best option? One company that offers to arrange your next vacation is Trip. But will their flights really be the cheapest option? What kind of hotels will they have you stay in? Where will the hotel be located? How easy or complicated will it be to book a holiday via the website of Trip? And what kind of customer service does this travel agency offers to anyone who wants to vacation via their company or has already done so? The only people that can provide you with honest answers to these questions are the customers that have shopped at Trip before. Read their honest reviews to learn a bit more about Trip. Their opinions, comments, experiences, and ratings can help you to decide if Trip is the best travel agency for your next vacation.
About Trip
Trip is an online travel agency. They claim to be ?one of the world?s leading online travel agencies?. Their staff consists of over 30,000 employees. They want to help you to plan your perfect trip. Their database includes over 200 countries and destinations. So you can plan a city trip to Los Angeles, Bangkok, Paris, Singapore, Hong Kong, New York, London, Seoul of Shanghai. But you can also fly to Beijing, Miami, Barcelona or San Francisco. So whether you want to stay in America, visit Europe or fly all the way to China or Japan, Trip will be able to arrange the flight. They can also arrange your stay at a hotel. The New York Hilton, for example, or the Tokyu Stay Ginza in Tokyo. Trip also offers to arrange transportation by train. And it?s possible to arrange a rental car. Just enter the airport, pick-up date, drop-off date and some other personal details.
Services of Trip
You can book a vacation via their website. There is a search engine that can help you to find the cheapest flight available for you. In the same way, you can book a hotel. Just enter your destination and a couple of personal details. In the same way, you can arrange your train trip or car rental. Trip will make sure that everything is well arranged when you arrive at your destination. Trip also has a customer service willing to assist you when you ask for help.
Trip also provides vacation packages and guided tour booking, covering most popular travel destinations around the world. The company?s travel-related destination services include car rental, insurance, visa services, attraction tickets and ground transportation. Additionally, Trip's Corporate Travel Management Business Unit helps corporate clients effectively manage their travel needs and significantly reduce travel expenses.
Complaints, Compliments, and Tips for Trip
Have you ever arranged a vacation via Trip? Then you can tell us more about this online travel agency. How well-arranged was your holiday, really? Was it easy to book a hotel or flight via their website? In what kind of hotel did you end up? Did you enjoy your vacation? And what kind of customer service does Trip provide for travelers that book a vacation at their website? Please write a review and tell us what you really think of Trip. That way, potential customers of this travel agency will know what to expect from them.
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Services | Online Surveys & Panels | Other Goods & Services
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Last update: October 2025
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Review with most votes
Trusted for great travel alway
Trip.com offers various travel services with an ease because they plan the trip quite smooth, customized and completely according to the consumer preferences. The cost-effecti... Read onBy: Julius Dalton