Steadfast2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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call and wait a minute, don't just assume. Tip for customers: keep calm and track the app. All in all, I was happy at the end. Small chaos, happy finish. Would use again, honestly. Quick and human touch.
The modem showed up used and the phone never rang
you can ship a device, but if you don’t tell people how to hook it up or how to reach you, you’ve pretty much failed. I tried chat first and it was useless — scripted answers and no real troubleshooting. I called their number five days in a row and every time the system said the mailbox was full. So, no live help, no callbacks, no emails returned. Frustrating and, honestly, embarrassing for a company that brags about veteran support (I’m a vet and felt let down). The modem itself didn’t work for me; they claimed it was fine with other subscribers, which felt like shifting blame. Packaging was flimsy, unit looked used — little things that add up to a lot of doubt. I did get a promise of a refund but haven’t seen it; now I’m preparing to file with my card issuer if needed. My advice to others: don’t buy unless you’re prepared for slow, spotty communication and to fight for a refund. And a suggestion to the company: start including clear setup steps, pick up the phone, and be honest about returns. A business can recover from a product hiccup, but not from not answering people. Emotionally, I left feeling annoyed more than angry — it’s just avoidable. If you want something that’ll be ready to plug in and use without drama, look elsewhere.
About Steadfast
Steadfast is a global brand protection and security services company. It provides solutions such as trademark and copyright enforcement, online anti-counterfeiting investigations, and monitoring of e-commerce and social media marketplaces. The company serves brand owners, manufacturers, and retailers seeking to reduce counterfeit sales and other forms of intellectual property infringement across digital channels.
This information is based on publicly available data and is provided for orientation purposes only.
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