Esure - Overall Rating based on 26 reviews
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Trying to cancel my chat purchase
So, I tried to cancel my chat thing and it was not easy at all. They were saying, "No, a manager will call you." But seriously, when? Next Christmas? Then they were like, "Oh, we tried calling you but you didn't answer." Um, no you didn't. They're just telling lies. Trying to scam you out of your money. And guess what? Still no call from a manager. Now they're threatening to mess with your credit score if you don't pay up. Bullies! Liars! Con artists! And I asked for their head office address five times and they won't give it to me. Now I have to pay for a solicitor to handle this mess. Thanks a lot, one person who couldn't do her job!
A bit tricky at first
It was really tough in the beginning because I'm not that great with the internet and all that. But once I got the hang of it, it was actually pretty easy.
Insurance policy transaction
I just wanted to share that I had a really positive experience with the customer service team at this company. Candice was super patient and understanding, and she really helped me out with my problem. The whole insurance policy part was pretty easy and straightforward, no complications at all. Now I'm just waiting for my refund, but I'm feeling really thankful for all the help I got.
Home insurance renewal
I just renewed my home insurance policy and was so surprised to see how much the premium went up! I really didn't want to pay that much, so I checked out a comparison site. Turns out, I found a policy that was almost the same as my current one, but it was from the same company - Esure. I was hoping they'd give me a discount since I've been a loyal customer, but nope, they said no way. I felt kinda upset that they didn't seem to care about my loyalty, so I ended up getting a new policy with Esure through the comparison site. It's a shame that I only stuck with them because of the better deal I found online.
Affordable insurance with added benefits
I went with this insurance company because they gave me the best deal for the coverage I wanted. It wasn't just the cheapest, but they also threw in some extra perks without charging me extra. It made me feel like I was actually getting a good bang for my buck. Signing up was easy, and I liked how clear they were about what was covered in the policy. All in all, I was really happy with the whole thing and would definitely suggest this company to anyone who wants affordable insurance with some nice extras.
Car insurance claim difficulty
I recently had a really bad time trying to file a claim with my car insurance company. I tried reaching out through chat, claim forms, social media, and email multiple times, but I haven't heard anything back from them. It's been really frustrating and disappointing not getting the help I needed when I needed it the most.
Car insurance policy purchase
I had no problem putting in all my info for my car insurance. The only hiccup was not being able to see all the details on my iPad. But, when I called customer service, they helped me finish everything online. It was all pretty easy and quick. Plus, the price for the policy was fair, so I'm happy with how it all turned out.
Cost-effective insurance
I was with a different insurance company for 10 years and never made a claim. But, when I switched to a new provider, they offered me a deal that was half the price of what I was paying before. Signing up with them only took me 10 minutes, so it was an easy decision for me to make the switch.
Insurance renewal
Oh man, guess what? I just got my car insurance renewal and they jacked up the price big time from what I usually pay with my usual company. No way was I gonna fork over all that extra cash, so I hopped online to hunt for a better deal. Lo and behold, I stumbled upon this really neat insurance company and decided to give them a shot. The whole process was a breeze and I didn't encounter any problems at all. I'm definitely planning on insuring my other car with them as well. I totally recommend them!
Quick and easy registration
The registration process went really smoothly and was super efficient, from start to finish. The payment options were straightforward and easy to use. I've never used this company before, but it's clear they've put a lot of work into making their website/app user-friendly and accessible to everyone.
New Car Insurance
I recently switched my car and thought my old insurance would automatically renew. Turns out, the payment didn't process, so I was unknowingly driving without coverage for a few days. When I contacted them about it, they explained it was a technical issue and had to cancel my policy. I had to get a new one and ended up paying extra along with additional fees. It was quite frustrating!
Policy purchase mistake
I messed up when I bought a policy because I thought I needed a new one since my current one was ending soon. And then I realized my mistake. But I was able to talk to customer service and work out a new deal. Jessica, the rep I talked to, was really cool and she waived the cancellation fees for me, even though I had only had the policy for less than a day. I thanked her for that, but I still think it's not right that customers get penalized for canceling policies, especially when the start date is still some days away. But overall, the whole process was pretty easy and convenient, being able to do it all online.
Online purchase for insurance
I just bought insurance online and it was so easy. The website was simple to use and I found exactly what I needed without any trouble. The extra coverage options in the package were a nice surprise. It was one of the best online shopping experiences I've ever had. I would definitely recommend it to anyone looking for insurance.
Cancelling motor insurance
Man, this company is seriously awful at communicating. My buddy, who's 84 and hard of hearing, couldn't even cancel his car insurance because their communication is so terrible. I had to go through a bunch of hoops just to finally talk to someone, and then when I tried to complain, they were all "no account, no chat." I would totally steer clear of this disaster, no joke.
Insurance purchase
I found it pretty easy to figure out the online system, but I would've liked the choice to chat with someone in person to clear up a few details. Also, the automatic renewal thing for next year wasn't very clear, and I would've liked a heads up before renewing so I could decide if I want to do it or not.
Home insurance and building insurance
I've been with this company for a few years now, using them for my home and building insurance. Each time I've dealt with them, everything has gone really well. I haven't had any problems at all with their services, which is why I stick with them for my insurance.
Car insurance repair approval
It's really annoying when a company drags its feet on something as simple as approving a car repair. In my situation, Esure took a whole 14 weeks just to say yes to fixing my car at the garage I wanted. Their lack of communication and slow response really let me down, and it made me wonder if they're really as professional and efficient as they claim. If a company can't handle a basic task like this quickly and well, it's definitely a red flag. I'd suggest staying away from this insurance provider if you care about your time, money, and overall happiness.
Car insurance purchase
I just bought car insurance online and let me tell you, it was a bit of a rollercoaster with this company. The process of getting the policy was pretty simple and clear, no complaints there. But when it came to actually getting into my account and getting all the important insurance papers, that's where things went downhill. The customer service was not great - the online chat folks couldn't really help me out and ended up sending me the wrong documents even after I told them what I needed. At first, they blamed it on some IT glitch, and it took a few tries before I could finally get into my account and get the right stuff by changing my email. Crazy enough, this ended up making my policy cheaper, but I was left scratching my head wondering why that happened.
Insurance policy purchase
The website was really easy to use when I was comparing policies. I found all the info I needed about what was covered and not covered, and it was explained really well. I liked that I could add or remove things if I wanted to. My partner already has a policy with them, so I knew what I was doing. Hopefully, I'll use them again next year for my renewal.
Secure payment
I bought something and it was easy to pay for, but now I'm just waiting and waiting for the mail with all the important papers and details to come in. I need that stuff to feel official, you know? So, when is it going to show up in my mailbox?
Review with most votes
A Convenient and Affordable In
As a client of Esure, I have had a great experience with the company. The process of getting insurance coverage was simple and straightforward, with all the information I needed... Read onBy: Meredith Schuster