Spotlight: What are our customers saying?
I switched to Lemonade for my Homeowner insurance 6 months ago and the price for similar coverage was almost 40% cheaper than the company I was with before (Geico/Hartford). Two weeks ago, there wa...Read on
My experience was great and the process of doing my claim and receiving funds was amazingly easy and fast. Unfortunately my apartment complex had a bad fire and we had smoke damage. It wasn’t my bu...Read on
After reading their policy (called policy 2.0), I was convinced. Love the way they explain their policy so you actually understand what will be insured (and what not). Good low rate, now just "...Read on
I was skeptical but the bots matched my existing insurance exactly. I even increase coverage and still the cost was 40% less than my existing bundle insurance provider. Lemonade is a no brainer, cu...Read on
Like many other I too had flooding damage from a burst water pipe during the Ice storm here in February. I submitted pictures, proof of loss form with item(s) cost and receipts where applicable. ...Read on
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
I switched to Lemonade for my Homeowner insurance 6 months ago and the price for similar coverage was almost 40% cheaper than the company I was with before (Geico/Hartford). Two weeks ago, there was an attempted robbery in my house and the backdoor window was smashed and patio door damaged. I was a bit worried when I reached out to lemonade as I first had to deal with their AI that was not much help. I started stressing maybe I had made a mistake switching to a cheaper/younger company. But then I was transferred to humans and every single person I spoke to was WONDERFUL! They all started out by telling me how sorry they were this was happening to my family and how we must feel stressed and worried and that they would do everything they could to help. 2 weeks later, I have the money for repairs on my account already. They reviewed the claim promptly, provided support and updates, let me get quotes from local vendors and approved the replacement door I selected SUPER fast. It was EASY, FAST and with a lot of kindness at every step. I am super happy with them.
l would like to have a quote.
Paying $4000 a year for a 2200 sq. Ft. Home n Texas
Need to know was my condo insurance renewed this year 2020. I had lemonade last year???
good morning can you pls call me on 7186668562
My experience was great and the process of doing my claim and receiving funds was amazingly easy and fast. Unfortunately my apartment complex had a bad fire and we had smoke damage. It wasn’t my building on fire but after almost 2 weeks the smell didn’t go away. It settled into the clothes, beds and toys. I filed on Monday and the claim was processed by Tuesday. Funds was entered into my bank account by Wednesday. I truly appreciate their hassle free speedy service. I only got the insurance because my apartment complex forced me to...but thank God they did ????
Is your insurance for Canadian homeowners
After reading their policy (called policy 2.0), I was convinced. Love the way they explain their policy so you actually understand what will be insured (and what not). Good low rate, now just "waiting for something to happen" and if their service is they say it is, I will def come back here and talk about that!
Home owners insurance
I was skeptical but the bots matched my existing insurance exactly. I even increase coverage and still the cost was 40% less than my existing bundle insurance provider. Lemonade is a no brainer, cutting out the middle man and putting that money back in my pocket.
Like many other I too had flooding damage from a burst water pipe during the Ice storm here in February. I submitted pictures, proof of loss form with item(s) cost and receipts where applicable. Other than an automated reply "we'll get back to you as soon as we can" and the initial quick response to my claim filing there has been no movement and it's almost two months now. I understand the Ice storm caused quite a few claims but there has been no settlement offer or any correspondence other than the auto reply above. According to the policy they have 60 days so will see where am at in 4 days from now.
A follow up to my previous post. They (Troy my claims adjuster) responded almost immediately after I complained and they did indeed process my claims. I was missing a photo of my flooded/shorted desktop computer on the floor but after a few emails back and forth agreed my claim was legitimate even though I had no photo of it other than the ones showing my entire apt had flooded. These guys really came through in the end, thank you Lemonade, I know it's been a rough go of it the past couple of months dealing with the flood/ice storm claims. I'm with you guys.....
did NOT purchase because they turned me down after all
After I was going thru the entire buying process INCLUDING credit card information and downloading their app I got the email below. They have known my address all the way. That is the first thing they ask for. They did NOT turn me down till I gave them ALL my information. I was shopping for a new home insurance. I compared their rate with others just to learn when I was ready to buy that they would NOT cover my property. Complete BS, Unethical
Regulation requires us to follow strict guidelines when it comes to determining which properties we can or cannot insure.
At the moment, we don't cover homes in proximity to wildfires risk areas.
Unfortunately, that means we won’t be able to cover your property at this time.
Policy - Lemonde - Claim
Great company. I worked with a great adjuster due to an unfortunate claim. Instant turnout and responds to messages right away. Very smooth process.
Very clear and easy to apply
This insurance is a joke. Storm damage caused water in the basement, developed mold everywhere. Wouldn't even cover my storage to get my items out because I have to move ASAP due to the mold. I also paid for additional mold coverage. They took 3 weeks to even make a decision all while my belongings are destroyed! Thanks Lemonade for wasting my time and money!!!!!
They’re terrible. I paid a premium for everything. Texas ice storm....I fell and tore my knee bc my neighbors (duplex) pipes burst and flooded my garage. Went out and busted my knee, and ohhhhh...sooo sorry, personal injury doesn’t cover you, only people that are on your property. Well, it’s not my property sooooooo. Over it. They suck, and I’ll make sure that everyone I know, knows they suck. Thanks for nothing Chinese Lemonade.
My daughter had renters insurance with them with the monthly premium being charged to her pre-paid PayPal card. She lost her job because of the pandemic, it took almost 4 months to start getting unemployment and she missed payments so they canceled her policy. Instead of reinstating the policy when we paid the past due amount the forced her to get a NEW policy but won’t accept her PayPal or Greendot card so I used my bank debit card. Policy agreement was for debit for premium on 3rd of every month. 3 days ago I see a charge for $6.55 from them. Their explanation? It’s a “deferred payment fee” from the canceled policy that can’t be stopped, even though that policy was canceled. This fee was NEVER charged the whole time the policy was active. I’d stay as far away from this company as you can.
The quote and policy process was very quick. However, when I wanted to switch from escrow to direct payment, it was frustrating. I wrote an email that took a week to respond to. the real frustration is there is NO PHONE FOR CUSTOMER SERVICE!! Even CHAT service did not respond. So, I am dealing with virtual people who I do not know if they exist.
I am on the border line with my experience with this "Virtual" company. They sure need to improve on their customer service and have a way to contact them by PHONE!
End of the day POOR CUSTOMER SERVICE with result in LOSS of CUSTOMERS.
I canceled my policy, but they canceled my ex-husband's policy instead. I helped him get set up, but we had a heck of a time separating our policies on the app. I don't know how I could have been clearer - i requested the cancellation using my address and they cancelled his policy, which is a different address. It has been a week and I still haven't gotten this straightened out. Lemonade is not ready yet for homeowners insurance. It takes days to hear back from anyone and then the question is a request for the policy number. Then it's another few days before I hear back. The customer service issue is horrible. There should be a number easily available so you don't have to wait forever to get a stupid question from a bot. I can't imagine what filing a claim would be like if they can't keep two addresses separate. They can't continue to organize policies by a phone number. It took forever and a phone call to get them to unlink my ex from my app. I'm so mad at this company. Once they figure out what to do, we are canceling his policy, but until then, I need to get my money back to put in my escrow account or my mortgage payments will go up. They aren't even the least expensive. I found better coverage for same price.
I am furious with them. Terrible terrible company. If people want to pay money for nothing, then this is the company for them!! Bye craponade!!!
I am a mortgage lender and HATE when clients want to use this company. I have had 3 policy's dropped after closing escrow which leaves our clients stressed and in a scrabble to find a new insurance company. I will always share my experience and try to explain the absolute horror of this company.
Ashley Can you tell me why they were dropped after closing escrow??
The worst group of fools you will ever deal with. Don't believe all the talk about getting a quote in minutes. Always has to go to review, then come back and ask many questions about the house. Then more review with their database. Come back with a coverage and amount, tell them OK. Never hear from them again in over a week. Policy states in review. Sent emails and help requests, asking why is it still in review, and not one was answered. 3 sent yesterday and not one answered. YOU HAVE NO PHONE NUMBER TO CALL! If you can't even get them to answer a question about getting your new policy, then what is going to happen with a claim. Go to you local indepent dealer! You can talk to agent directly and they a way cheaper than this poor example of a insurance company
Read the fine print brought this insurance when we brought our first home because we had it prior for renters insurance. Recently a storm caused a tree to fall on our house and when I called them they said they would only give $500 to remove the tree. I will be changing insurance companies at the end of the term. This was an act of God nothing we did to the house. It has now been five days and we still have yet to have a claims adjuster come and look at the damage to our property. Your claim is handled with a bot. And email is the main way communication is made even when you call they tell you they will call you back. Very Scary and frustrating especially when you don’t know what the outcome will be
I'm an insurance agent and unfortunately this is true for all HO policies. $500 for tree removal is standard. Some companies may offer endorsements for increased coverage, but normally it's not something they would automatically add on unless you specifically ask.
"According to the debris removal provision in a standard homeowners insurance policy, your insurance company will pay up to $1,000 total for tree removal, but no more than $500 for any one tree. Some insurance companies may offer higher debris removal coverage limits"
I am also an insurance agent. A good company will pay the cost to remove the tree from the house without a dollar limit (subject to the deductible). The tree removal limit comes into play if the tree does not land on a covered structure - house, detached structures, driveway, fence, pool, etc.
I like you David. Someone who knows what they’re talking about. Lemonade sucks.
Curious about Lemonade too!