Esure Reviews

: 26

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77% Would buy here again

Most relevant positive review

  2024-05-23
A bit tricky at first
It was really tough in the beginning because I'm not that great with the internet and all th...Read on
Wunsch

Most relevant negative review

  2024-05-26
Trying to cancel my chat purch
So, I tried to cancel my chat thing and it was not easy at all. They were saying, "No, a man...Read on
camila

Review with most votes

  2023-01-30
A Convenient and Affordable In
As a client of Esure, I have had a great experience with the company. The process of getting insu...Read on
Meredith Schuster

Reviews (26)

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    Home insurance and building insurance

    I've been with this company for a few years now, using them for my home and building insurance. Each time I've dealt with them, everything has gone really well. I haven't had any problems at all with their services, which is why I stick with them for my insurance.


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    Car insurance repair approval

    It's really annoying when a company drags its feet on something as simple as approving a car repair. In my situation, Esure took a whole 14 weeks just to say yes to fixing my car at the garage I wanted. Their lack of communication and slow response really let me down, and it made me wonder if they're really as professional and efficient as they claim. If a company can't handle a basic task like this quickly and well, it's definitely a red flag. I'd suggest staying away from this insurance provider if you care about your time, money, and overall happiness.


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    Car insurance purchase

    I just bought car insurance online and let me tell you, it was a bit of a rollercoaster with this company. The process of getting the policy was pretty simple and clear, no complaints there. But when it came to actually getting into my account and getting all the important insurance papers, that's where things went downhill. The customer service was not great - the online chat folks couldn't really help me out and ended up sending me the wrong documents even after I told them what I needed. At first, they blamed it on some IT glitch, and it took a few tries before I could finally get into my account and get the right stuff by changing my email. Crazy enough, this ended up making my policy cheaper, but I was left scratching my head wondering why that happened.


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    Secure payment

    I bought something and it was easy to pay for, but now I'm just waiting and waiting for the mail with all the important papers and details to come in. I need that stuff to feel official, you know? So, when is it going to show up in my mailbox?


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    Car insurance quote

    I hopped on the website and answered some basic questions for my car insurance quote. As soon as I entered my bank info, I got a quick confirmation. They were super helpful and their quotes were competitive. Seriously can't complain, they made it all so simple and easy!


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    Phone for elderly individual

    I was looking for a phone that actually worked and had customer service reps who spoke English and were nice and helpful. It reminded me of dealing with an old-school guy like Michael Winner. The website was okay, but a little too advanced for my tech skills.


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    Car insurance purchase with added extras

    Esure is hands down the best insurance company I've ever had in all my years of driving. Just got a killer quote on my car with a few extra perks, and I'm stoked to stick with them. I'd definitely suggest them to anyone looking for insurance.


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