Liberty Mutual Reviews
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Mixed feelings about Liberty Mutual
I have been with Liberty Mutual for about two years now, and overall, my experience has been pretty good. The process of signing up for a policy was pretty straightforward and the customer service has been generally helpful when I've had questions or needed to make changes to my policy.
One thing that I do wish was different is that they don't have physical stores. I like being able to go into a store and talk to someone in person, so not having that option can be a bit inconvenient.
The prices for my policy have also been competitive, which is always a plus. I haven't had to file a claim with them yet, so I can't speak to their claims process, but I have heard mixed reviews from friends and family.
Overall, I'm satisfied with Liberty Mutual as my insurance provider. They've met my needs and I haven't had any major issues with them.Testimonies
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Exorbitant Premiums
I signed up for insurance with this company not too long ago, and I've gotta say, I'm pretty let down with how things have been going. The rate they first offered me seemed reasonable, but outta nowhere, my premium shot up without any real reason. I'm a good driver with a clean record, but my rates just keep going up and up. It feels like they're just trying to stick it to me. The total lack of transparency and communication from this company is really getting to me.
Auto insurance policy
I just bought a car insurance policy and I was really let down by the service I got from my agent, Rebecca Sulfrank. She didn't seem to care about the company's goal of giving great customer service, and she made me feel like I was just a random customer to her. We didn't communicate well and I didn't feel like she listened to my worries. I was hoping for better from a big insurance company like this.
Insurance
I need some insurance help, for real. I've been with them for over 8 years, no claims, perfect record, no accidents, plus my cars are 12 years old. They went ahead and raised my auto premium by $500 and my home owners premium by $600 for the exact same coverage - total BS! I'm so mad and the person on the phone couldn't even explain the big increase. I need some help here, I'm really regretting being loyal all this time. It's definitely time to switch to a company that actually cares about their customers!
Landlord neglect, electrical issue
My experience with this company was just plain awful. Back in November, when my house lost power due to a neutral leg issue during a rainstorm, I tried reaching out to them. My landlord was MIA and the place was unlivable. I called Liberty Mutual hoping for help, but they basically just brushed me off and said I had to go to a hotel until I paid my $500 deductible. The way they handled my situation, with no empathy or sense of urgency, was really disappointing.
Auto insurance policy increase
I've been with this company for a long time, so it really surprised me when I got a notice saying they were raising my auto insurance policy rates. I've been a loyal customer for over five years, and all of a sudden I'm hit with a $350 increase, which is over a 20% jump. When I called to ask about why my rates went up so much, all they told me was "those are the rates" and didn't offer any other explanation or help. I was pretty disappointed and frustrated with their customer service because they didn't seem to care about keeping me as a customer or give me any other options. I expected better treatment and more transparency after being with them for so long. In the end, I decided to look into other insurance companies and found the same coverage for a much cheaper price. It was really discouraging to see how little they tried to keep me as a customer, especially when new customers were getting better rates for the same coverage.
Insurance Claim Nightmares
Dealing with this insurance company has been a total nightmare for me. The adjuster assigned to my case kept bringing in more people to deny my claim. Even though I sent all the required documents multiple times, they insisted they never got them and even deleted them from their system. The stress and frustration I faced led to a medical emergency. And now, they've brought in another third-party adjuster to continue the same cycle of mistakes and dishonesty. I don't think I can handle going through this all over again.
Portable cabin shell insurance
I had a really bad experience with my insurance company that covered my portable cabin. Over the winter, my cabin got water damage, and even though I had coverage for 93K, the first offer they gave me was only 3K. Their team said the damage was too much to fix and that I should just total the cabin, which was a big blow to me. It took three months to get that low offer, and now I'm talking to a lawyer about it. I definitely think others should be careful before dealing with this company.
Homeowners insurance for 70 years
This place is seriously the worst! My grandma has been getting insurance here for what feels like forever, but they totally canceled her policy just because she missed paying like 10 bucks or something. And now she can't even renew it for almost a whole year! I mean, seriously, who does that?! They claim they sent a bill, but she swears she never got it and they didn't even bother to follow up or anything. It's just so not cool and feels totally wrong.
Homeowners insurance
I got homeowners insurance with a company when I bought my house 6 1/2 years ago. Back then, it was about $2400 a year. But lately, the cost has gone up a lot. The latest notice said it was going up by $2000, which is crazy. I never even made a claim. So I started looking around and found a new provider with the same coverage for only $2700. The big increase in my old insurance rates just didn't make sense to me, so I switched.
Budget-friendly insurance switch
I recently decided to switch my insurance company in the hopes of finding a cheaper option. I was happy with the low rate I got at first, even though it went up a bit after a few months because of an old claim. But then, out of nowhere, my monthly premium shot up without a good reason. When I talked to someone about it, they said it was because of repair costs in my area. I felt frustrated and annoyed that they weren't more upfront about how they came up with the new price. Even though they tried to find some discounts for me, I didn't think the big price hike was fair, especially since I have a good driving record, always pay on time, and have multiple policies with them. I told them straight up that I wouldn't stand for such a high increase and that I'd switch insurance companies if I had to.
Customer experience dissatisfaction
The customer service at this company really let me down. The people I talked to were not nice at all, and didn't seem to get what I needed. I got bounced around on the phone, and every time I felt like they were talking down to me and getting frustrated. One person said they'd email me something important, but never did. And to top it off, they didn't even tell me their name, so I had no way to contact them again. Plus, the automated system at the start of the call was a mess. It was so confusing, especially if you didn't fit neatly into their categories.
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Mixed feelings about Liberty M
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