Liberty Mutual29 reviews
This rating is based on 29 genuine user reviews submitted directly through US-Reviews.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Exorbitant Premiums
I signed up for insurance with this company not too long ago, and I've gotta say, I'm pretty let down with how things have been going. The rate they first offered me seemed reasonable, but outta nowhere, my premium shot up without any real reason. I'm a good driver with a clean record, but my rates just keep going up and up. It feels like they're just trying to stick it to me. The total lack of transparency and communication from this company is really getting to me.
Auto insurance policy
I just bought a car insurance policy and I was really let down by the service I got from my agent, Rebecca Sulfrank. She didn't seem to care about the company's goal of giving great customer service, and she made me feel like I was just a random customer to her. We didn't communicate well and I didn't feel like she listened to my worries. I was hoping for better from a big insurance company like this.
Insurance
I need some insurance help, for real. I've been with them for over 8 years, no claims, perfect record, no accidents, plus my cars are 12 years old. They went ahead and raised my auto premium by $500 and my home owners premium by $600 for the exact same coverage - total BS! I'm so mad and the person on the phone couldn't even explain the big increase. I need some help here, I'm really regretting being loyal all this time. It's definitely time to switch to a company that actually cares about their customers!
Landlord neglect, electrical issue
My experience with this company was just plain awful. Back in November, when my house lost power due to a neutral leg issue during a rainstorm, I tried reaching out to them. My landlord was MIA and the place was unlivable. I called Liberty Mutual hoping for help, but they basically just brushed me off and said I had to go to a hotel until I paid my $500 deductible. The way they handled my situation, with no empathy or sense of urgency, was really disappointing.
Auto insurance policy increase
I've been with this company for a long time, so it really surprised me when I got a notice saying they were raising my auto insurance policy rates. I've been a loyal customer for over five years, and all of a sudden I'm hit with a $350 increase, which is over a 20% jump. When I called to ask about why my rates went up so much, all they told me was "those are the rates" and didn't offer any other explanation or help. I was pretty disappointed and frustrated with their customer service because they didn't seem to care about keeping me as a customer or give me any other options. I expected better treatment and more transparency after being with them for so long. In the end, I decided to look into other insurance companies and found the same coverage for a much cheaper price. It was really discouraging to see how little they tried to keep me as a customer, especially when new customers were getting better rates for the same coverage.
Insurance Claim Nightmares
Dealing with this insurance company has been a total nightmare for me. The adjuster assigned to my case kept bringing in more people to deny my claim. Even though I sent all the required documents multiple times, they insisted they never got them and even deleted them from their system. The stress and frustration I faced led to a medical emergency. And now, they've brought in another third-party adjuster to continue the same cycle of mistakes and dishonesty. I don't think I can handle going through this all over again.
Portable cabin shell insurance
I had a really bad experience with my insurance company that covered my portable cabin. Over the winter, my cabin got water damage, and even though I had coverage for 93K, the first offer they gave me was only 3K. Their team said the damage was too much to fix and that I should just total the cabin, which was a big blow to me. It took three months to get that low offer, and now I'm talking to a lawyer about it. I definitely think others should be careful before dealing with this company.
Homeowners insurance for 70 years
This place is seriously the worst! My grandma has been getting insurance here for what feels like forever, but they totally canceled her policy just because she missed paying like 10 bucks or something. And now she can't even renew it for almost a whole year! I mean, seriously, who does that?! They claim they sent a bill, but she swears she never got it and they didn't even bother to follow up or anything. It's just so not cool and feels totally wrong.
Homeowners insurance
I got homeowners insurance with a company when I bought my house 6 1/2 years ago. Back then, it was about $2400 a year. But lately, the cost has gone up a lot. The latest notice said it was going up by $2000, which is crazy. I never even made a claim. So I started looking around and found a new provider with the same coverage for only $2700. The big increase in my old insurance rates just didn't make sense to me, so I switched.
Budget-friendly insurance switch
I recently decided to switch my insurance company in the hopes of finding a cheaper option. I was happy with the low rate I got at first, even though it went up a bit after a few months because of an old claim. But then, out of nowhere, my monthly premium shot up without a good reason. When I talked to someone about it, they said it was because of repair costs in my area. I felt frustrated and annoyed that they weren't more upfront about how they came up with the new price. Even though they tried to find some discounts for me, I didn't think the big price hike was fair, especially since I have a good driving record, always pay on time, and have multiple policies with them. I told them straight up that I wouldn't stand for such a high increase and that I'd switch insurance companies if I had to.
Customer experience dissatisfaction
The customer service at this company really let me down. The people I talked to were not nice at all, and didn't seem to get what I needed. I got bounced around on the phone, and every time I felt like they were talking down to me and getting frustrated. One person said they'd email me something important, but never did. And to top it off, they didn't even tell me their name, so I had no way to contact them again. Plus, the automated system at the start of the call was a mess. It was so confusing, especially if you didn't fit neatly into their categories.
Auto insurance purchase
I recently had a really frustrating time dealing with my auto insurance. Even though I got a bunch of emails confirming everything and even got a certificate in the mail, turns out my insurance was canceled without me even knowing. I only realized when I tried to print a new insurance card on the website and saw that it didn't mention my auto insurance at all. After a long phone call with customer service, they told me I had to start all over like a brand new customer. It's just not right that after being with them for 5 years, I'm treated like a newbie every time I need help. Thankfully, I was able to quickly and easily reinstate my insurance using an app on my phone, which was way better than dealing with the company directly.
Online insurance quote
I recently tried getting an insurance quote online from this company, and man, what a headache it was. Spent a good two hours making sure all my info was right on their site, only to get hit with a message saying they couldn't give me a quote because of their rules. When I called to find out more, they basically said they didn't want to cover me for some mystery reason. I've never had any issues and have had insurance with big companies for years, so this rejection was totally out of left field. I wouldn't bother dealing with this company, seems like they just turn people away for no good reason.
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Claim experience disappointing
I had a really frustrating time dealing with my claim at Liberty Mutual. I made a claim and had repairs done by a contractor, but was surprised to learn that the company doesn't guarantee that claimants pay for the work done. I felt like I was being exploited and it didn't sit well with me. It's really disappointing that a company like Liberty Mutual isn't concerned about making sure things are fair and honest during their claims process.
Auto insurance claim
I recently had to file a claim with my auto insurance because of an accident caused by another driver insured by the same company. At first, they admitted fault, which was a relief. But things went downhill fast when they sent an appraiser to check out the damage to my car. This guy used prices from nearby dealerships to compare, but he straight up lied about the numbers to make my car seem like it was worth way less. So, the appraisal ended up being way lower than what my car was really worth, and I ended up getting shortchanged big time. Dealing with this company has been a total headache and just feels shady.
Insurance policy for my business
I just had to cancel my business insurance policy after being a customer for years. I hadn't made any claims in 23 years, but my rate suddenly went up by 100%. Turns out, they decided to reclassify my industry without telling me. Even after I canceled, they still charged me based on the new classification. My agent couldn't do anything about it and just gave me a weak apology.
Insurance claim reimbursement
My experience with the company has been really disappointing. I filed a claim for some damaged items, and since then, I've been dealing with a lot of obstacles and resistance when it comes to getting reimbursed. The people I talk to on the phone aren't very helpful, and this one guy named Anthony Gonzalez keeps calling me and stressing me out. Even though I've given them all the info they need - my name, address, and phone number - multiple times, they still keep asking for it and won't email me like I asked. It's pretty clear that they don't want to follow their own rules and just want to ignore valid claims. As a disabled American Veteran, I'm really upset about how poorly they've treated me, and I definitely don't recommend their services to anyone. If you're looking for insurance, I suggest finding a different company.
Home Insurance claim
I just wanted to reach out to you about the Home Insurance claim I filed with your company because of water damage at my place. Man, this whole process has been a real headache. I've had to deal with three different agents and none of them seem to know what's going on. I keep having to resend and explain stuff to the new agent over and over. It's been 5 months already and I still haven't gotten any resolution on the claim. Dealing with customer service has been a nightmare and it's just made things even more stressful than they already were.
Insurance policy purchase
I recently got insurance from this company and I've been pretty let down by how hard it is to talk to someone. I needed help with my policy, but getting ahold of a customer service rep was a struggle. Their app was just showing a blank screen and I couldn't find a contact number anywhere. After lots of searching online and going through their automated menu over and over, I finally got to talk to someone, but it took me a whole 20 minutes. Then, I got an email about adding something to my homeowners policy, but when I tried to call back, I had the same issue - no human interaction after waiting for 20 minutes.
About Liberty Mutual
Are you search for portable insurance for your automobiles? How would you love to have indemnities on your properties? If you gave a consenting response, then keep reading. Liberty Insurance is an insurance firm that offers coverage to its clients on a number of categories. But what is Liberty Insurance? How do clients add, remove and edit vehicles on their policy? What does their insurance policy cover? Do they have an insurance policy on a mortgage? We can say for sure as to the claims they posit, we oblige that you read honest reviews of Liberty Mutual from their clientele bloc to get suggestive answers.
About Liberty Mutual
Liberty Mutual is a broad range insurance company that offers different categories of insurance programs to their clientele bloc. Liberty Mutual is located at 175 Berkeley Street, Boston, MA 02116 36 USC 220506.
Liberty Mutual Auto Insurance Company Review
Product and services of Liberty Mutual
They offer their clients the following categories of insurance, they include Auto & Vehicle (Car, Motorcycle, Boat & Watercraft, Antique & Classic Car, Umbrella), Property (Homeowners, Renters, Condo, Landlord, Flood), Other insurance includes, Life, Accident Insurance, Identity Insurance, Small Business, and Tuition Insurance. Clients have access to fraud protection, security policy, workers' compensation, car insurance, and others when they visit their website.
Compliments, complaints, and tips for Liberty Mutual
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Categories Liberty Mutual
Insurance | Vehicle | Home | Other | Pet insurance
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Letzte aktualisierung: November 2024
Review with most votes
Mixed feelings about Liberty M
I have been with Liberty Mutual for about two years now, and overall, my experience has been pretty good. The process of signing up for a policy was pretty straightforward and t... Read onBy: Keven Gleason