All reviews of R. Kling
Review about: Liberty Mutual
Auto insurance policy increase
I've been with this company for a long time, so it really surprised me when I got a notice saying they were raising my auto insurance policy rates. I've been a loyal customer for over five years, and all of a sudden I'm hit with a $350 increase, which is over a 20% jump. When I called to ask about why my rates went up so much, all they told me was "those are the rates" and didn't offer any other explanation or help. I was pretty disappointed and frustrated with their customer service because they didn't seem to care about keeping me as a customer or give me any other options. I expected better treatment and more transparency after being with them for so long. In the end, I decided to look into other insurance companies and found the same coverage for a much cheaper price. It was really discouraging to see how little they tried to keep me as a customer, especially when new customers were getting better rates for the same coverage.