Alensa36 reviews
This score is based on 36 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Quick delivery, odd swap
Arrived fast and, oddly, they suggested a cheaper brand — I tried it and it works fine. Not perfect packaging, but overall solid value.
Thought it'd be smoother
I hesitated buying — figured it'd be fine, but frames arrived chipped and prescription off. Tried customer service, not great. Kinda bummed; I'd warn others, check closely and photo everything.
Unexpectedly comfy
Half worried at first, but slipped them on for my commute and work—surprisingly comfy, stayed clear all day, really barely noticed them. Took a minute to trust, now happy I did.
Weird start, workable finish
Odd start. I ordered a pair of €200 glasses and waited weeks. At first the lenses felt off and I wanted my money back. Alensa refused and kept the frames after I returned them. After a few days of wearing they settled and actually work fine. Still, I'd be cautious.
Late but solid find
check delivery claims before paying.
Cautious at first, convinced now
fast turnaround, wide lens selection, prices generally fair with occasional discounts. Still watch delivery times, but overall pretty reliable and I'd recommend.
One case short
I opened the package the day it arrived and started using it right away. The AOsept bottles feel solid and the solution cleans fine, no drama. Problem is the two‑pack only included one lens case, so I’ve got 60 days of solution and a case that only lasts about 30 — one bottle is basically unusable unless you buy another case. I messaged customer support and they said that’s just how it ships. Works okay otherwise, but annoying.
Wrong lenses at first, but they fixed it
The moment I picked up the box I had a weird feeling — and sure enough, the lenses looked wrong. I had paid extra for the thin 1.67 lenses and these were noticeably thicker, even sticking out a bit from the frame. I own the same model already, so I could tell right away this wasn’t what I paid for. I contacted support, asked for a refund or the correct lenses, and yes, they asked me to mail them back — which I did. Then, radio silence for a few weeks. I kept following up; slow replies, then finally action. It took longer than it should have, honestly, but after some nudging they re-shipped the proper lenses and refunded the extra charge for the hassle. The final pair fits well and feels light on my face, like the thin lenses should. So, bumpy experience, sketchy start, but in the end they made it right — just expect to be persistent.
Nice lenses, terrible support
I put them on and the lenses looked fine — clear, no weird tint. But the prescription was wrong. Ordered in April. They shipped the wrong pair. I returned them and waited. Six-plus weeks later a replacement arrived. It fit okay at first, light and comfortable, but broke after only three wears (the hinge snapped). Customer support has been a mess. They won't refund. They say they'll "review" it and that it could be another month before they decide. So I'm stuck waiting and without glasses. I needed these right away for work. If you care about time, go local or choose a shop with faster turns and a clear returns policy. I want my money back — simple as that.
Unwrapped, then sighed
creased packaging, one vial rattling around, and it showed up a day later than promised. I filed a complaint right away and at first customer service was pretty dismissive, saying they couldn’t take it up with the maker — which felt like a cop-out. After pushing back a few times they did finally process a refund (not a replacement), and the rep I ended up dealing with was polite, so I’m grateful for that. Still, compared to other stores I've used, the whole experience was more hassle than it should be. Product was a letdown, delivery meh, service weak but not entirely useless. I’ll think twice before ordering again.
A quick win, then a facepalm
go for their trial pack if you want to test things quickly and cheaply, but maybe be cautious with very high adds — or try an in-person check first. Would’ve been great if the optics matched the promise.
Tiny typo, big hassle
I first heard about them from a friend who swore by the prices, so I gave it a shot despite being a little nervous about keying in my prescription online. I messed up the sign on one power — picked + instead of - — classic slip. I called right away. The rep said they'd sort it and send an amendment to the stores. Fifteen minutes later I got an email saying the wrong lenses had been dispatched. So yeah, that set off the worry again. I rang back. Same rep said it was still with them and they'd fix it, but sounded unsure. A day later I get another message saying they couldn't amend the order. Tracking was weird too — not showing as "in transit" but then later it did, with conflicting expected dates. Eventually the lenses arrived and they work fine, but the whole thing felt sloppy and half-hearted. For a cheap £10 pack I expected better handling and clearer communication. It’s usable, and not a disaster, but I won’t trust them with anything urgent. For me the convenience was undercut by poor customer service and unclear tracking.
Airport-unboxing letdown
the product physically felt good apart from the scratches, and the refund saved me from a bad purchase — thank you — but the communication and follow-through were messy. If you’re traveling or need frames quickly, don’t rely on them. My advice: if you try this site, expect to take photos, expect email-only contact, and maybe consider ordering earlier or from somewhere with real phone support. They saved me money in the end but cost me time and a lot of hassle.
Bent frames, long wait, lenses not refunded
responses often took several days, and a couple times my messages were ignored. Maybe being based in Czechia plays a part in the delay, maybe not, but the back-and-forth and inconsistent answers were frustrating. On the plus side, returns are scanned quickly, so logistics aren’t totally broken — that surprised me. Still, the net result is I was left without proper glasses for weeks and out money for lenses that should have been reimbursed given the defect. I expected a proper, full refund or a faster repair option. If you need reliable, time-sensitive service, this wasn’t it for me.
Looks fancy, falls apart slowly
poor build or fake branding, slow and unhelpful support, and a refund process that felt like a runaround. I wouldn’t recommend buying designer frames from them if you care about quality and decent customer care.
Quick delivery contact lenses
I ordered contact lenses from this company and I was really impressed with the service. The ordering process was easy and I liked that. The customer service team was super helpful when I had a question about my order. The prices were good compared to other online stores, so it was a good deal. My contact lenses arrived in just a few days, faster than I thought. Overall, I was really happy with my experience and I'll definitely shop here again.
Easy ordering process, quality branded lenses, free delivery, optional free gifts
I have to say, my experience with this company has been absolutely amazing. The ordering process was so simple and I found the lenses I needed without any hassle. The quality of the lenses I got was top-notch and I was really happy to see that they arrived in just 2-3 days with free shipping. Plus, the free gifts that came with my order were a nice bonus. Overall, I'm super impressed with everything about this company.
Contact lens purchase
I've been buying my contact lenses from this online store for a while now, and I have to say, I've never been let down. The prices are really good and I always find what I'm looking for without breaking the bank. Ordering is a breeze, everything is laid out nicely and easy to find. The customer service folks are friendly and always quick to help out with any questions I have. I definitely suggest checking out this site for all your contact lens needs.
Contact lens purchase
I just bought contact lenses from this company and I gotta say, I was really impressed with the service. With so many sketchy companies out there, it was a relief to find one that was dependable and trustworthy. I knew my order would be right and on time, and they didn't let me down. Now that I'm a regular customer, I can vouch for their consistent and quality service. Plus, their prices are fair and competitive, so it's a win-win for us customers.
Regrettable purchase
I recently bought some eyeglasses but I ended up regretting it. I ordered them on a Friday night and soon noticed that the frame was too small for me. I tried to cancel the order within 2 hours, but 4 days later I was told the lenses had already been made and I would have to pay for them to be thrown away. It was really frustrating because they're not covered by the ADR and there's no support for consumers when it comes to returns.
About Alensa
Do you use a pair of glasses to improve your eyesight? What is the shape of your present pair of glasses, and would you like to upgrade it any time soon? If you use your glasses for street fashion, would you like to try other brands and see what they have to offer you?
A contact lenses brand like Alensa has said it's reliable with its offering of quality eyewear products. It claims to be functional across 46 online shops and in about 29 countries of the world. Does this mean you can trust the brand with your eyewear? Does this mean the brand can offer the services you need to improve your eyesight?
About Alensa
Alensa is an online retail store of contact lenses, sunglasses, prescription glasses, and eye care products for its customers. The company claims to have the sole objective of creating solutions to eye issues and also offer contact lens solutions to those in need of it. Established in 2004, it is a brand that promises quality products every time with its low price structures.
Products & Services of Alensa
The company is a health and wellness brand, so it offers glasses for both men, women, and kids. Some of the sunglasses and glasses it has on sale are street fashion, designer glasses, clip-on glasses, metal glasses, plastic glasses, computer glasses, square, round, Ellipse, cat eye, and other kinds of glasses. It offers solutions on eye care. Other kinds of contact lenses it sells are toric contact lenses, colored contact lenses, multifocal contact lenses and more. Alensa also promises to offer information on lenses and glasses which is why you can also shop for eye drops and other eyeglass lens treatment. You can confirm if these are true by reading customer reviews. These are original customer perspectives about the company product.
Alensa Sunglasses?
The company promises designer sunglasses which are equally cheap. It claims that the sunglasses are high quality, offer UV protection, and are from brands like Ray-Ban luxury brands.
Brands Alensa Retails?
Some of the brands Alensa shops with include Specsavers, iWear, Vision Express, Optical Express, Conlon's, FUCK and Dollond, and Aitchison.
How to Shop on Alensa?
If there are products that interest you, you can choose from the wealth of available options. You only need to shop the categories and choose the product which meets your needs the most.
How to Pay on Alensa?
The company offers various payment methods. The most important and popular ones are MasterCard, maestro, visa, even Visa Electron.
How to Return Items to Alensa?
If you want to return an item because you alwere unsatisfied, you can do so within 60 days of delivery. The lenses are said to be packed well, undamaged, and sent just as they were delivered.
Complaints & Tips about Alensa?
If you have tried the products of Alensa before, how did it work? If you're displeased with some part of the company policies, you can write it out. You can also offer tips for better circumstances.
Importance of Reviews?
If you've used the products of the brand before, you can share your experience & feedback with readers now. Some of them are considering making an order, what do you wish you heard before you made your order?
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Last update: November 2025
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Review with most votes
Second order of contact lenses
My second batch of contact lenses showed up just fine, just like the first one. Even though they were out of stock on some lenses, they still made it to me within 10 days of me ... Read onBy: Garth