Ssense Reviews
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Luxury purchase
I can't believe they thought it was a good idea to send luxury items in such plain, boring packaging. I mean, seriously, when you're spending a lot of money on high-end products, you want the whole unboxing experience to be amazing. The packaging just seemed cheap and really took away from the luxury vibe of the items inside. It's like buying a fancy car and having it show up in a plain cardboard box - not cool.
On a brighter note, everything else about my experience was awesome. The website was easy to use, ordering was seamless, and customer service was quick to respond. The prices were similar to other luxury stores, and delivery was fast. But seriously, they need to step up their packaging game to match the quality of their products.Clothes, fast shipping, free return
Oh my gosh, so I ordered some clothes online and they seriously arrived like lightning speed! Like, I was totally shocked. And when I opened the package, each item was wrapped up in its own cute little bag, which I thought was pretty neat. But then, I noticed that one of the items was too small, so I had to send it back. But get this, they included a shipping label so I could return it for free! That was seriously sweet of them. All in all, the whole return process was a breeze and super quick. And the customer service folks were really friendly too.
High-end brands at good deals
The website has awesome deals on fancy brands, making it perfect for fashion lovers who want luxury items without breaking the bank. The site looks really nice and is simple to use, with a ton of stuff to check out. One thing I really like is how fast they get back to you if you have any questions, it makes shopping super easy. I ordered from the UK and my stuff got here in just four days - so quick! Overall, I'm really impressed with this online store, they've got great stuff and get it to you fast.
Clothing items
My experience at Ssense was really great. I bought some clothes and had questions about sizes and materials. I decided to email their customer service team and got a response the same day. They told me a representative would contact me soon. The next day, Jessica Yuan emailed me and she was super helpful and understanding. Her customer service was fantastic and went above and beyond what I expected. I liked how quickly and thoroughly Jessica answered my questions, it made shopping at Ssense easy and fun.
Two purchases shipped to Spain
I just bought a couple of things from this website and had them sent to Spain. I gotta say, I'm really happy with how everything went and the stuff I got. It all went without a hitch, and I especially liked that the seller dealt with any customs fees. Even though there were a few small issues with the shipping company, the seller was super helpful and got everything sorted out quickly.
Super last-minute shoes for my friend's birthday party
I had to order these shoes super last minute for my friend's birthday party and I was so worried they wouldn't arrive on time. But they actually did! The shoes looked even better in person than online, and my friend absolutely loved them. Ordering was quick and simple, and the shipping was surprisingly fast. I'll definitely be returning to this store for any last-minute outfit emergencies in the future!
Quick and Easy Purchase
I had a great experience with Ssense from beginning to end. The process of ordering was super smooth and easy to use, which made it simple for me to find and buy what I was looking for. The website layout was really clean and organized, so I had no trouble moving around the different sections. Checking out was a breeze, and I got a confirmation email right away. They kept me updated on the status of my order the whole time, and it arrived quickly. Overall, I'm really happy with how everything went.
Versace Couture purse purchase
I'm really happy with my purchase of a Versace Couture purse from this website. They had a great selection of items from different brands, and the prices were totally reasonable for someone like me on a regular budget. The purse was exactly what I was hoping for - beautiful and well-made. I got it just a week after ordering, and the extra dust bag was a nice surprise. Overall, I had a great experience and will definitely be coming back to shop here again.
Melissa Farrah Platform Shoes
I just bought some Melissa Farrah platform shoes from this website and I have to say, I'm really impressed with how everything went. The sale price I got was awesome and I'm so happy with my new shoes. They arrived super fast and they look exactly like they did on the website. The quality of the shoes is even better than I expected - I'm totally in love with them. I'll definitely be coming back to shop here again!
Stunning leather boot
I love the leather boot I bought, it's really beautiful. It arrived super quick and the delivery was smooth. I usually wear size forty in Euro sizes, but I'd suggest going a size down for this boot. The leather is really soft and the color is a warm shade that matches the picture, with a nice dark cognac tone that gives it a cool patina. It's so comfy to wear and the design is really impressive too.
Well packaged and very speedy delivery
I got my order really quickly, like I was surprised! Everything was packed up really well and I even got a great deal on it. They had a sizing tool that was super helpful too. I'll definitely be shopping with them again.
Online order refund delay
I recently bought something online, but had to return it the same day because it didn't fit me right. I sent it back right away with tracking, and it got to the warehouse over a month ago. Even though I followed all the return rules, I still haven't gotten my $500+ refund. I tried reaching out to customer service a few times, but haven't heard anything back about my refund. The lack of communication and slow refund process has been really frustrating and disappointing. I want to warn others to be careful when shopping online from this store, and be prepared for potential issues with getting refunds quickly.
Alexander McQueen boots
I got these really awesome boots and they arrived super quick, like crazy fast! They looked exactly like the pictures online and were a lot cheaper than other sites. It was all really great and I'm thrilled with my purchase!
Apparel during a sale
Even though my order got delayed because of a sale, I wanted to give a shout out to the awesome customer service team. They were super professional and worked hard to solve any problems that came up. I really appreciated how they always responded quickly to my questions and made me feel important as a customer. They really went the extra mile to make sure I was happy, and I'm thankful for that.
Business purchase
I just made a business purchase on this website. Like, they had a pretty good selection, but the prices were kinda high for my budget, you know?
Hoodie and shorts
I got this hoodie and some shorts from this place, it was pretty neat. I placed my order and it arrived super quickly. The clothes were nice, but the packaging wasn't the best. The box seemed like it went through some rough handling before reaching me, like it was tossed around or something. Thankfully, the clothes were fine, but it could've been an issue if I wanted to give them as a gift or something.
Faulty in-ear pods
I recently bought some in-ear pods from your site, but they didn't keep a charge. I reached out to customer support, sent over the proof of purchase, and even showed them pics and videos of the problem. Even after that, they kept asking for the same info I already gave them. Finally, they said they were closing the case without fixing it. Dealing with their bad customer service was super frustrating. I was stuck with a broken product and no way to return it or get my money back. Luckily, after a while, another customer service rep got in touch, said sorry for the mess, and quickly gave me a refund. I really appreciate the help from the second person, they really came through.
Beautifully packaged item
I just bought something from this online store and it came in really nice packaging. I was happy that it was already sold out in other places and my overall experience was awesome. They delivered my order quickly and the packaging was amazing. But I was kinda bummed there wasn't a first-time user discount.
Tom Ford sneakers
I ordered these awesome sneakers and they arrived crazy fast at my place in Toronto. They were in perfect condition, super fresh. I was amazed at how fast everything went, like bam bam, done in just two days. SSENSE is amazing, seriously.
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