Ssense - Overall Rating based on 29 reviews
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Two purchases shipped to Spain
I just bought a couple of things from this website and had them sent to Spain. I gotta say, I'm really happy with how everything went and the stuff I got. It all went without a hitch, and I especially liked that the seller dealt with any customs fees. Even though there were a few small issues with the shipping company, the seller was super helpful and got everything sorted out quickly.
Super last-minute shoes for my friend's birthday party
I had to order these shoes super last minute for my friend's birthday party and I was so worried they wouldn't arrive on time. But they actually did! The shoes looked even better in person than online, and my friend absolutely loved them. Ordering was quick and simple, and the shipping was surprisingly fast. I'll definitely be returning to this store for any last-minute outfit emergencies in the future!
Well packaged and very speedy delivery
I got my order really quickly, like I was surprised! Everything was packed up really well and I even got a great deal on it. They had a sizing tool that was super helpful too. I'll definitely be shopping with them again.
Online order refund delay
I recently bought something online, but had to return it the same day because it didn't fit me right. I sent it back right away with tracking, and it got to the warehouse over a month ago. Even though I followed all the return rules, I still haven't gotten my $500+ refund. I tried reaching out to customer service a few times, but haven't heard anything back about my refund. The lack of communication and slow refund process has been really frustrating and disappointing. I want to warn others to be careful when shopping online from this store, and be prepared for potential issues with getting refunds quickly.
Alexander McQueen boots
I got these really awesome boots and they arrived super quick, like crazy fast! They looked exactly like the pictures online and were a lot cheaper than other sites. It was all really great and I'm thrilled with my purchase!
Apparel during a sale
Even though my order got delayed because of a sale, I wanted to give a shout out to the awesome customer service team. They were super professional and worked hard to solve any problems that came up. I really appreciated how they always responded quickly to my questions and made me feel important as a customer. They really went the extra mile to make sure I was happy, and I'm thankful for that.
Clothing items
My experience at Ssense was really great. I bought some clothes and had questions about sizes and materials. I decided to email their customer service team and got a response the same day. They told me a representative would contact me soon. The next day, Jessica Yuan emailed me and she was super helpful and understanding. Her customer service was fantastic and went above and beyond what I expected. I liked how quickly and thoroughly Jessica answered my questions, it made shopping at Ssense easy and fun.
Business purchase
I just made a business purchase on this website. Like, they had a pretty good selection, but the prices were kinda high for my budget, you know?
Hoodie and shorts
I got this hoodie and some shorts from this place, it was pretty neat. I placed my order and it arrived super quickly. The clothes were nice, but the packaging wasn't the best. The box seemed like it went through some rough handling before reaching me, like it was tossed around or something. Thankfully, the clothes were fine, but it could've been an issue if I wanted to give them as a gift or something.
Luxury purchase
I can't believe they thought it was a good idea to send luxury items in such plain, boring packaging. I mean, seriously, when you're spending a lot of money on high-end products, you want the whole unboxing experience to be amazing. The packaging just seemed cheap and really took away from the luxury vibe of the items inside. It's like buying a fancy car and having it show up in a plain cardboard box - not cool.
On a brighter note, everything else about my experience was awesome. The website was easy to use, ordering was seamless, and customer service was quick to respond. The prices were similar to other luxury stores, and delivery was fast. But seriously, they need to step up their packaging game to match the quality of their products.Faulty in-ear pods
I recently bought some in-ear pods from your site, but they didn't keep a charge. I reached out to customer support, sent over the proof of purchase, and even showed them pics and videos of the problem. Even after that, they kept asking for the same info I already gave them. Finally, they said they were closing the case without fixing it. Dealing with their bad customer service was super frustrating. I was stuck with a broken product and no way to return it or get my money back. Luckily, after a while, another customer service rep got in touch, said sorry for the mess, and quickly gave me a refund. I really appreciate the help from the second person, they really came through.
Beautifully packaged item
I just bought something from this online store and it came in really nice packaging. I was happy that it was already sold out in other places and my overall experience was awesome. They delivered my order quickly and the packaging was amazing. But I was kinda bummed there wasn't a first-time user discount.
Tom Ford sneakers
I ordered these awesome sneakers and they arrived crazy fast at my place in Toronto. They were in perfect condition, super fresh. I was amazed at how fast everything went, like bam bam, done in just two days. SSENSE is amazing, seriously.
Two Bags
I just bought a couple of bags from this website. When they arrived, I realized I didn't want one of them so I tried to return it online. But I ran into some problems with the return process. Luckily, I was able to chat with a customer service rep right away. They were super helpful, easy to talk to, and solved my problem fast. I was really impressed with the service I got.
Versace Couture purse purchase
I'm really happy with my purchase of a Versace Couture purse from this website. They had a great selection of items from different brands, and the prices were totally reasonable for someone like me on a regular budget. The purse was exactly what I was hoping for - beautiful and well-made. I got it just a week after ordering, and the extra dust bag was a nice surprise. Overall, I had a great experience and will definitely be coming back to shop here again.
Stunning leather boot
I love the leather boot I bought, it's really beautiful. It arrived super quick and the delivery was smooth. I usually wear size forty in Euro sizes, but I'd suggest going a size down for this boot. The leather is really soft and the color is a warm shade that matches the picture, with a nice dark cognac tone that gives it a cool patina. It's so comfy to wear and the design is really impressive too.
Quick and Easy Purchase
I had a great experience with Ssense from beginning to end. The process of ordering was super smooth and easy to use, which made it simple for me to find and buy what I was looking for. The website layout was really clean and organized, so I had no trouble moving around the different sections. Checking out was a breeze, and I got a confirmation email right away. They kept me updated on the status of my order the whole time, and it arrived quickly. Overall, I'm really happy with how everything went.
11 days without information.
I bought something online about eleven days ago, but I still haven't gotten any shipping details or updates on my refund. I tried filling out the form on the website, but it's not working, and no one is getting back to me on Messenger or my comments on Facebook. I'm so frustrated and I'm out 100 euros.
Purchased items not refunded
I gave back my stuff to the warehouse more than 20 days ago, and they've already sold one of the items. I've been trying to get my refund by calling customer service four times, but still no luck. They said they'd contact me within two days, but I haven't heard anything yet. I have screenshots and tracking codes to prove it. Just a heads up if you're thinking about dealing with them.
Awesome SSenseUS purchase
I just got the coolest stuff from SSenseUS! Their website was super easy to navigate and I found some really awesome things on sale. The prices were unbeatable and they had something for everyone in my family. On top of that, the shipping was crazy fast and all my items arrived without any issues. SSenseUS is seriously the best!
Review with most votes
Best hotspot for top notch bra
I admire the ssense very much , about their reputation of bringing tons of top notch brands , providing a huge range in clothing. I bought clothes from here a while ago. And ... Read onBy: John Wan