LightInTheBox78 reviews
This score is based on 78 genuine reviews submitted via US-Reviews since 2019.
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The package showed up, and I started using it that same evening, but the first thing I noticed was that the measurements didn’t match what I thought I’d ordered. The listing image suggested it went up to 47, while the description says 3.3, which is a huge difference. I contacted support hoping they’d clear it up, and was surprised, in a bad way, that a return meant paying nearly the item’s full cost in shipping. Delivery was fine, but the product info and return help weren’t.
Better Than I Expected
The box sat by my door for a day because, honestly, I expected another hassle. I tried the coat on that evening and the fit was much better than I feared from the size chart. Delivery was quicker than the estimate, which surprised me. I had one question about sizing, and customer service got back to me without the usual back-and-forth. I’ve worn it a few times now, and it’s been comfortable. Not perfect, but the whole experience ended up smoother than I expected.
Garden hat great, delivery not so much
I was excited — needed a sturdy, decent-looking head cover for chemo days in the yard, and the hat looked right online. Thing is, the ordering and shipping part turned into a headache. I was told it would arrive by Feb 17; when that date passed I checked and the window had shifted to the 17th–28th. That change after I ordered felt sneaky. They also charged my card the same day (most US-based sellers I deal with wait until shipping). I buy a lot of stuff that ships from overseas but usually from US distribution centers; this was different and I wish that had been clear up front. Customer service responses were slow and a bit vague, not terrible but not reassuring. The hat itself seems fine in the photos and I’m hopeful it’ll work, but the delivery handling left me wary.
Mixed results on cheap swim trunks
I first spotted these trunks on Instagram after a buddy shared the link, and I hesitated because the price looked a little too good to be true. I ordered three pairs based on the size chart. One pair fits perfectly and the fabric is fine, the other two are noticeably too small. I emailed support asking for an exchange and they offered a 10% refund in store points. When I asked again they wanted photos with the trunks laid flat and exact measurements so they could "review" the request. For inexpensive shorts I'm not jumping through those hoops. My pre-purchase worries about inconsistent sizing were justified. Keeping the one that works, but probably won't buy again.
Bit awkward
Arrived today; seemed fiddly, support helped and now it's okay.
Kinda fussy
Spotted at my neighbor's — told my sister; delivery lagged, customer service helped though (kind of).
Turns out useful
Was skeptical, uses daily, satisfied.
Quick find, no hassle
Super easy — I use it daily for groceries.
Quick, smooth setup today
Used it this morning, felt solid.
Quick, mostly smooth process
Decent overall, surprisingly saved snack runs.
Quick find
Hands down, loved it
Good picks
Felt right instantly, yup
Quick thumbs, delivery unresolved
Rated early; delivery pending — using for commute.
Pulled it on
Tried it; skeptical, then comfy
Little delivery win
When it arrived I smiled.
Nice surprise
Wait, this actually nailed it.
Smooth site, no drama
Checkout was weirdly fast, no hiccups.
Pretty handy
Friend showed it; surprisingly fast checkout sealed.
Raincoat rescue during move
Needed it for moving — delivery late, service saved
Quick raincoat recap
Worth it — sizes matched, glad for commutes, though.
About LightInTheBox
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, the company offers products in three core categories: apparel, small accessories and gadgets, and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising, and fulfillment. It is known for providing a convenient way for customers to shop for a wide selection of lifestyle products at attractive prices through its websites, which are available in multiple major languages.
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Categories LightInTheBox
Online Shop | Fashion | Home and Garden | Electronics
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Last update: September 2026
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Review with most votes
Beautiful
I loved it. They have so good collections and its really awsome that the service is so nice. I must say i never thought that light in the box can help to get the dresses so beau... Read onBy: Lisa Hollywood