Artkive - Overall Rating based on 2 reviews
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Photo book printing service
I've been really let down by the customer service from this company. I've been trying to get in touch to talk about my photo book for weeks now, but no one has followed up on the two scheduled calls. It's so frustrating to not hear back, especially when it's something as important as my personal project. I suggest going with Shutterfly or another company that values good customer service and communicates in a timely manner.
Artkive Box Gift
I got a Artkive box as a gift from my neighbor back in 2022. I was really excited to save my daughter's artwork, so I sent it in a few months later. But after waiting six months with no updates from Artkive, I reached out to ask about the book. Turns out they wanted me to pay for a 1st and 2nd payment process that I never heard about before. I was confused and asked to cancel, but they were not very clear in their responses and gave me wrong info. I never got proof that the book was being made and the unexpected high cost was upsetting. It got worse when I got a letter asking for payment for digital editing work and there was no proof that they even took photos of the artwork. The whole thing was a mess, from the long wait to the hidden fees, and the bad customer service.
