Bang & Olufsen2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Solid sound, shaky paperwork
nice weight, soft ear pads, the clamp is firm but not suffocating, and the noise cancellation actually lets me nap on flights. Sound is clean, stage is wide enough for podcasts and music, and the controls sit where my thumb expects them. So yeah, happy with how they feel and sound (and honestly relieved I don’t have to deal with that old sore neck anymore).
But the buying experience at the Amsterdam store turned into a mess over the tax-free thing. I was upfront that I’m a non-EU resident and asked for the VAT refund. Salesperson told me to get the form stamped at Schiphol customs and then WhatsApp photos to a number they gave. At the airport customs told me they don’t stamp forms anymore and that the retailer has to register the sale in the tax-free system. The problem: the store hadn’t registered it. So after standing in lines and losing time, my refund on a €600 purchase was gone — about 12–15% VAT down the drain because of poor handling.
I tried everything afterward: called the number listed online, messaged via WhatsApp, emailed customer support with a compensation request, even followed links from their team. No replies, no acknowledgement, nothing for days. For a premium brand I expected better follow-up, at least a phone call. It’s frustrating because the headphones themselves are good — they do what I bought them for — but the post-sale support and tax-free handling need fixing. I’m grateful the product performs, but I want the store to take responsibility and respond. Please get back to me with a clear next step; this situation shouldn’t be left hanging.Great sound, then months of radio silence
fit, finish and sound were all very good, and that actually surprised me given all the fuss around the price. The problem started after a clear hardware defect and a long chain of warranty returns. One repair was sent back the same day it arrived, untouched. Another repair sat in the US for weeks. Eventually they approved a replacement, but customs paperwork — apparently prepared by the seller or their logistics partner — was wrong and UPS billed me about €350. B&O admitted the mistake and told me I shouldn’t have paid it, asked for bank details and said they’d sort it. Then nothing. Months of silence, no refunds, no updates. Oddly, after I escalated publicly I did get the refund, so that worked, but only after a lot of chasing. Bottom line: product’s fine, delivery and aftercare are unreliable.
About Bang & Olufsen
Bang & Olufsen is a Danish consumer electronics company known for designing and manufacturing premium home audio and television products. Its core range includes speakers, sound systems, and TVs, along with headphones and portable audio devices. The brand primarily serves consumers seeking high-end sound and design-focused products for home and personal use. Bang & Olufsen products are sold through branded stores, authorized retailers, and online channels, with a focus on integrated audio-visual systems for residential settings.
This information is based on publicly available data and is provided for orientation purposes only.
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Last update: March 2026
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Review with most votes
Solid sound, shaky paperwork
nice weight, soft ear pads, the clamp is firm but not suffocating, and the noise cancellation actually lets me nap on flights. Sound is clean, stage is wide enough for podcasts ... Read onBy: Ashly Altenwerth