BIG BATHROOM SHOP1 reviews

Finally, not all bad April 30, 2026

that wasn’t exactly how it went, but a few things did turn out better than I feared, so I’m kind of glad we stuck with it.
My order sat in processing way longer than promised. It took ages to move through their system. No big updates. I called. A few times. Each call was a bit of deja vu, but the reps were patient, and they actually followed up when I sent photos of the damaged part. So, points for that—someone did respond and acted on the evidence.
When the delivery finally showed up the first time, the driver was alone. He needed help unloading a large shower screen and tray. Our elderly neighbor ended up lending a hand because apparently the driver wasn’t equipped for heavy lifts solo. That was awkward and not ideal, and I felt bad for asking anyone to help. Still, the item arrived, even if the packaging had been too tight and crushed one of the wall channels. The fitters opened it and we found one channel bent beyond repair. Frustrating, yes. But the company asked for pictures and promised a replacement, and they did send one out as a "next day" dispatch—though, and this is true, their interpretation of "next day" and mine didn’t line up. It was shipped the next day and arrived a bit later than expected because of a cutoff time issue, but eventually it showed up.
Here’s the thing I want to underline: the replacement was actually perfect. It arrived in much sturdier packaging, no damage at all, and exactly as described. That made the delay worth the while, honestly. The installers were able to finish the job and it looks neat. So while the process felt messy, the end product did what it was supposed to do. They also offered a small goodwill gesture for the hassle, which I appreciated. It won’t fix the lost contractor hours, but it was a decent, human response and I was grateful they tried to make up for it.
If you’re in no rush and you don’t mind a bit of back-and-forth, the low price is attractive. The product quality—once it arrived intact—was fine for the price. If you want fast, spotless delivery and zero surprises, this might not be your best bet. If you want a bargain and can tolerate possible delays and a bit of admin, it can work out well. I’d probably tell a friend to go for it but with a heads-up: keep an eye on tracking, take photos when opening, and maybe arrange help for unloading just in case. In the end I’m glad we kept our cool. It turned out okay. I’m relieved and kind of happy with the final result.