Sears22 reviews
This rating is based on 22 genuine user reviews submitted directly through US-Reviews.
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Home appliance repair
I had a pretty bad experience with this company's service. Their technician ended up charging us twice, taking both a check and a credit card payment for the same thing. When I called customer service for help, I found out it was outsourced to a call center in India. The folks there couldn't really give me a straight answer or understand what I was asking. I couldn't get this problem fixed and it left me super frustrated and disappointed with their service overall.
Lawnmower purchase
I recently bought a lawnmower from this place, and man, it was a total disaster from start to finish. Ordering it was a nightmare, the website kept crashing when I tried to add it to my cart. And when I finally got my order through, the price was way higher than what other stores were charging. The service was just meh, the reps there were no help at all with my questions. And don't even get me started on the delivery - got delayed three times, and when the lawnmower finally showed up, it was wrecked. Awful experience, never gonna forget it.
Lawn mower maintenance
I just got my lawn mower fixed and man, what a pain it was! Every time I called, I was stuck on the line for over an hour. It felt like nobody knew how to use the computer system right, which just made things more annoying. I gotta say, it was the worst time ever and I won't be going back to them for sure.
Defective small corner cabinet assembly
I bought this little corner cabinet that you're supposed to put together yourself, and man, it was a mess from start to finish. The bolts didn't match up, the wood was all busted, and honestly, the whole thing was just super low quality. I waited forever for it to show up, and when I tried to send it back, it was a total nightmare. The customer service reps seemed like robots, just going in circles and not actually fixing anything. They told me to use some special site for returns, with no way to talk to a real person. Now I'm just sitting here waiting for an email back, but based on how things have gone so far, I'm pretty sure they're gonna ignore me. I really wish I never bought this thing.
Kenmore Elite refrigerator and protection plan in 2018
I bought a fridge and a protection plan from the store back in 2018. It's been a real headache though. The icemaker has crapped out on me twice, costing me a bunch of money in spoiled food. And now, the whole dang thing isn't even cooling anymore, so there goes even more food. It's such a hassle - I wait forever for a technician who never even comes, parts get delivered but they're not even the right ones, and then I find out the protection plan only covers a little bit of my food losses. This whole thing has been a huge letdown and I'm beyond frustrated.
Oven repair
I had a technician from the old company come out to fix my oven on January 5th, 2024, and it's been a disaster. Sears said they ordered 2 parts to fix it but only 1 showed up, and then I never heard from them again. I called multiple times but all they gave me were empty promises and fake updates. The old Sears used to be dependable, but this new version is just awful. Do yourself a favor and find a different contractor to avoid the headache.
Dryer repair
My experience with that company was just awful. I called them to fix my dryer, and the guy who came out seemed like he didn't really know what he was doing. On top of that, he was trying to get me to buy things I didn't need. And to make matters worse, just a few weeks later, my dryer broke again and they wanted to charge me another $99 just to check it out. I was so mad and felt totally ripped off. No way would I tell anyone to use Sears.
Appliance repair service
I used the appliance repair service at this place not too long ago, and I gotta say, I was really impressed. The technicians showed up right on time, fixed everything they said they would, and were super professional and polite the whole time. They not only fixed the problems I pointed out, but they also went the extra mile and took care of another issue without me even mentioning it. Their amazing service really makes them stand out from the competition.
European travel with Sears
My recent experience traveling to Europe with this one travel company was honestly not that great. Everything started off wrong with all the chaos at the airport in San Juan, PR, and then those uncomfortable seats on Air Europa (charter) with no chance of an upgrade just made it worse. By the time I got to Madrid for my connecting flight to Lisbon, Portugal, it felt like I had run a marathon just navigating through that airport. The optional tours they offered during the trip were confusing too, since they didn't really tell us how many people would be in each group. And let's not even get started on the hotels they put us up in - they were supposed to be 4-star places, but honestly I'd say they were more like 1/2-star quality.
Riding mower repair
Sears confirmed two repair appointments for my riding mower, and they never showed up or bothered to call and cancel. This is the third time they've flaked out on me, and their customer service is useless with their canned responses. Sears is a complete scam and rip-off!
Online purchase experience
I had a pretty frustrating experience with that company recently. I tried to buy something online and ran into all sorts of problems. The website was a pain to figure out, the chat option was a no-go, and for some reason, my order got canceled out of nowhere. It was super annoying dealing with all that lack of customer service and technical glitches.
Appliance repair assistance
I was pretty bummed when I got a call from a Sears technician saying they could help me with my busted appliance. But then they dropped the bomb that my warranty was up, and I'd have to foot the bill for their services. Man, talk about a letdown. It just doesn't sit right with me that they'd sell me a faulty product and then expect me to fork over cash for repairs right after the warranty dies. The whole thing felt like a scam and left a bad taste in my mouth.
Unresolved customer service issue
I was really let down by my experience at Sears. I contacted them about a problem with a third-party seller, hoping they would fix it quickly. But their customer service was just not up to par. I tried reaching out three times, and I'm still dealing with the same problem. On top of that, I've been getting some pretty unpleasant emails. It's not right for a well-known company like Sears to brush off such a big issue. I'm really disappointed and wouldn't suggest using their services to anyone.
Tape player/recorder belt replacement kit
So you know, I was all pumped because I ordered this tape player/recorder belt replacement kit for my old player that needed fixing. But let me tell you, it was a disaster. I paid, waited, and finally got a bag of rubber bands. I mean, really? Trying to return it was a nightmare. It took contacting them and waiting 21 days just to get a partial refund. What a mess! I'm never shopping there again. Sears, you're the worst!
Washing-drying machine ordered online
I bought a washer-dryer online and spent a bunch of money on it. Can you believe it still hasn't shown up at my door? I've been calling their customer service hotline but it's been no help at all. I'm a mom of three little ones and really need that machine, but Sears is really dropping the ball here. I wouldn't suggest buying anything from them.
Toolset purchase
I just bought a toolset online and got the wrong sockets in the set. Even though I double-checked the number of items when I got the package, I found out that there were extra sockets in some sizes and missing ones in others. This messed up the warranty and made it really frustrating to use the tools.
Cancelled order due to unavailability of part
I just had to cancel an order with Sears because they didn't have the part I needed. They said they issued a refund, but it was almost $20.00 less than what I paid originally. After calling Sears Parts Direct multiple times and getting super frustrated, they finally told me that the rest of the refund, which was the shipping charge, would be processed separately. Dealing with the automated system was a total nightmare, and talking to the reps was really tough because I had a hard time understanding them.
Sears master protection agreement
My experience with the Sears master protection agreement was so frustrating. My microwave oven had a problem back in November, and trying to get it fixed was a nightmare. They kept changing the service appointment, ordering the wrong parts, and in the end, they said they couldn't even get the right part. The replacement microwave they promised me was a whole headache to actually get to me and set up. It was a total waste of my time and money.
About Sears
Are you planning to get a new clothing? Do you like quality services? Do you want to go shopping for new clothing and accessories? Do you like companies with great customers support? Do you need a choice of top quality fashion clothing and accessories? Are you thinking about what Fashion items to order? Are you curious about where to get your sons and daughters clothing and accessories? Do you need to change your entire wardrobe? Do you wish to get your friend, Family, Father, Mother, girlfriend or boyfriend a surprise Fashion clothing or accessory gift? If your answer to these questions is positive, then Sears may be an option. Read reviews, experiences and opinions by other customers and find out for yourself if Sears is an excellent choice.
About Sears
Sears is an American chain of department stores that deals in clothing, footwear, bedding, furniture, jewelry, beauty products, appliances, housewares, tools and electronics. Sears helps customers to get whatever equipment, clothing, bedding furniture and other products. they need without leaving their homes by creating a better way of shopping online and through local shops for services. They are committed to delivering accessible resolution to meet the demands of small business. From the time the company was established, and with a few workers, Sears has improved to become one of the best retail outlet in the U.S. They assert to have the best Customer Service and assistance staff around, and their processes has materialized to provide you with larger range of products and services.
Sears Products
Sears provide provides a vast range of of equipment and tools, ranging from Appliances to Jewelry and watches, Sears makes shopping more easier for their customers by dividing their products into departments ease shopping process, the categories include Appliances, Lawn and Garden, Outdoor Living and Patio, Tools, Home, Clothing, Fitness and Sports, TVs and Electronics, Shoes, Toys and Games, Jewelry and watches, Seasonal, Automotive and Fan shop
Sears Services
They also have some other Categories which includes Baby, Beauty, Books and Magazine, Food and Grocery, Gifts, Health and fitness/wellness, Office supplies and Pet supplies. Sears claim to provide free shipping on orders worth $49 or above, Sears frequently offer customers to earn dollars in points by completing some activities, and For example a customer gets $5 in points for downloading their mobile app for Android or iOS. Sears also provide repair services and a section where customers can search for their local stores on their online website. They claim to give out coupons online and in-store for customers to enjoy discounts. Sears aims to provide customers with quality services and products and further ease their process of shopping and buying.
Criticisms, commendations or advices for Sears
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Categories Sears
Online Shop | Home and Garden | Electronics | Fashion | Sport & Outdoor | Children & Baby | Office, Hobby & Party Supplies
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Letzte aktualisierung: December 2024
Review with most votes
Best departmental online store
Sears is more like a common departmental store for me just the fact I buy things online. The deliver is good and on time, that's the best part. I buy all kind of things from h... Read onBy: Riana De' nero