Biotherm - Overall Rating based on 7 reviews
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Recent online order
So, I recently bought some stuff online and man, let me tell you, the customer service was a total letdown. I've been a loyal customer for a while now and always loved their products. But this time, I got two items that just weren't cutting it for me, so I wanted to send them back and get my money back.
I called up customer service and they told me they'd shoot me an email with return info, but guess what? That email never showed up. I followed up with two more messages, still nothing. It's like the whole team just took a nap and forgot to wake up! Dealing with this kind of slowness and unprofessionalism is beyond frustrating. Looks like I'll have to spend more of my workday on Monday making another phone call just to sort this mess out.Moisturizer and serum purchase
I had the worst experience with this company recently. Everything was a mess from start to finish. I placed my order, got the confirmation email, and then heard nothing. No updates, no tracking info, nada. I tried calling customer service, but the number on their site was a joke - no one answered! After shooting off a couple emails, I finally got a response after the second one. But get this - it was some generic auto-reply that didn't help at all. Super frustrating, right? Needless to say, I won't be shopping here again.
My recent purchase of skincare products
I bought some skincare stuff recently and I'm pretty bummed about the whole thing. I ordered it 8 days ago and still nothing has shown up at my door. I tried using the tracking number they gave me, but it's not doing anything. It's super frustrating not knowing what's going on with my order. When I shop online, I expect things to run smoothly, but this time it's been a letdown.
Christmas gift purchase
I was so disappointed with this store that I would rate it zero stars if I could. I purchased a Christmas gift in December, only for it to arrive late. When I attempted to return it, the package was sent back due to an "insufficient address" issue, despite me following the return process correctly. What a rip-off! I won't be making any more purchases from them.
Unfulfilled online order
I ordered two gift sets online using a promo code for a holiday gift. I got an email saying my order went through, but never got a tracking number. When I reached out to customer service, they told me my order got cancelled without even letting me know. They said they'd ship it out ASAP, but it didn't arrive before Christmas like they promised. I only ended up getting one gift set after the holidays, and the other one was supposedly out of stock. Even though it still showed up as available on the website, they kept telling me to reorder without resolving the issue. The whole lack of communication and not being able to get the product I ordered was really frustrating and a huge waste of my time.
Bought 2 things in August
I bought two things back in August and it's been over a month and still haven't received them. I reached out for help and they gave me a tracking number that's not even working. What's the deal with that?
Recommended
I have been using Biotherm for two years and i am so happy with the products they are offering. All are really unique and works well. apart from good price range, they have everything from head to toe. Also the cosmetics section is amazing as well
I switched my products with this company and i think thats one of my most best decisions ever. they have less chemical added with better work. the best products i recommend people from here are the moisturizers, serums, cleansers and toners. i also used the mask and its really effective.
The products are safe and tested before the use and you can trust the ingredients . also they have good customer support.