Gray cashmere pants, wrong item received January 20, 2024

I recently bought some gray cashmere pants in size small, but instead I got some beige pants that were way too big. I was really bummed out by this mix-up and it made the whole return process such a hassle. When I tried to send back the wrong item, I ran into some problems with Brochu Walker's website not working right on my browser. Finally, after wrestling with it on Chrome, I was surprised to see that they took out a $10 return fee from my refund. It's annoying to have to fork over money for a mistake they made in the first place.