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Brook and York Reviews: Share your review & read experiences
All reviewsBrook and York
56% Would buy here again
All reviews (9)
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Nella Mini Nameplate - Silver
When I ordered this necklace I ordered one from another company on the same exact day but the other company was half the price. At first this bothered me. Then the real process began. Brooks and York had the order to me within a week
Brooks and York quality was much better.
Brooks and York didn’t charge my card a random $2 like the other company had. So, yes at first I was irritated that the price was slightly higher, but now that the experience is complete I’d order from Brooks and York again 100x. Top notch product and worth every penny.Necklaces/rings
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I’d give 1,000 ⭐️ If I could! Beautiful jewelry and reasonable price! I had to change an error in shipping address and they were on it! Had it fixed in just minutes! I ordered a necklace for myself, mom and sister and it is beautiful and exactly as ordered. I have now ordered a ring for myself and a necklace for two wonderful friends, bc they deserve the quality of Brook and York!! I 100% recommend Brook and York to everyone!!! If looking for top notch, they got you!!! Thank you Brook and York!!!! ♥️⭐️
Two necklaces and multiple rings
I had an unfortunate experience with USPS not delivering my package - despite what their tracking system claimed. Brook and York were fast to respond and help rectify the issue. I am extremely pleased with their customer service, communication time, and ability to help resolve the issue. I will absolutely order again. I should also mention - not only was their customer service excellent, but I'm very happy with my pieces!
2 Gold necklaces
Gold necklace with a small initialed disc.
Beautiful necklace, Christmas gift. Hopefully it will Hold up well in wearing. They are for my 2 granddaughters.
Custom Name Necklace
I bought a custom name necklace over $200 and on the description it says 14K gold. A little over 1 year, the gold started wearing off as if it's gold plated and not real gold. I messaged them and they said well it's too bad and it's passed their 2 months return/exchange policy. They offered a 15% off and free shipping. I would never purchase anything from this brand again. Over priced gold plated jewelry advertising as real gold. Don't waste your money.
Hannah style name bar bracelet
Bought 4 of these bracelets for gifts. 3 of the 4 broke within 3 days of having them. The company was nice and sent replacements. Those replacements broke within 3 months. I have already spoke to customer service and got it somewhat resolved, but I just wanted to say that I posted a 1 star review on they website and it never got posted. It definitely makes me not trust the company and wonder how many other bad reviews the company does not post.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Beautiful jewelry and reasonable price! I had to change an error in shipping address and they were on it! Had it fixed in just minutes! I ordered a necklace for myself, mom and sister and it is beautiful and exactly as ordered. I have now ordered a ring for myself and a necklace for two wonderful friends, bc they deserve the quality of Brook and York!! I 100% recommend Brook and York to everyone!!! If looking for top notch, they got you!!! Thank you Brook and York!!!! ♥️⭐️
Signet ring
Do NOT buy anything that needs to be engraved. I ordered a signet ring based on the picture on the website. Definately NOT what I received. This is the second time I tried. Shame on me!!!!
thin bar ring
I ordered this ring for my 16 year old granddaughter. The ring was lovely and fit nicely. However, within 10 days the gold plate was coming off. I contacted customer service and asked about having the gold plating redone (at my expense). I was not interested in returning the ring just in having it repaired. Customer service was less than helpful and only offered me a discount on my next order. Needless to say, I won't be ordering from them again. Note: I added this same comment to the customer reviews on the their website and found that it has been deleted.
Charm necklace
I was initially excited about my purchase of a charm necklace for my daughter. She’s expecting and wanted a charm for her baby girl and her husband. Well it’s 20 days later and I still don’t have it. And yes I know all about the post office and the delays. My bad review comes from Brook and York and their deplorable customer service. I was more than patient and reached out to them looking for some help. They were zero help except offering a 10% refund. This will be my first and last order from them. I’m sure the jewelry is lovely but can’t swear by it since I haven’t received it. Their poor customer service is why I wrote a bad review.
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The Lockett that I purchased was beautiful. I was a little disappointed when I paid the 29 dollar express delivery fee and received the merchandise many days later than it was suppose to arrive. I was also surprised when the package arrived gift wrapped and the note that I requested to be sent with the gift was written on the receipt not on a note card.