Brylanehome Reviews
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3 wicker chairs
I bought 3 cute wicker-look chairs that were made in China. One came without the needed screws and I called asking for replacement. Astonishingly, I was told "NO." I could return the chair or keep it and get a 30% discount on that chair. I live in a small town and had checked every store here to replace the screws without success. The screws are metric and I'm still not sure if I can find them, perhaps 100 miles away in San Antonio. I still have the one chair without the legs. I think their customer service is nonexistent. Finally got to "chat" with one, email doesn't work. They are nearly impossible to talk to and after much searching I got a phone number, but it was then too late to return it. I have better things to do with my time than deal with Brylandhomes.
Durable home essentials
I've been a loyal customer for years and let me tell you, the home essentials I've bought have really lasted. The quality is top-of-the-line, and I'm grateful for that. The shipping is pretty speedy, too. My orders usually show up in about a week. Luckily, I haven't had to mess with returns, so I can't really say how that goes. But overall, I'm super happy with what I've bought and will definitely keep coming back.
Home decor items
I bought some home decor stuff the other day and the items themselves were good, but man, the customer service sucked. It's so annoying when you can't even understand what the reps are saying because of language issues. I really wish there was a customer service team here in the US so it would be easier to talk to them. It's just a letdown when you have problems and can't get the help you're looking for.
I ordered curtains with attached valances, but that is NOT what I got.
I am so frustrated, because the wrong item was sent and I should not have to pay a dime to send them back. I also should have my account credited for the full amount plus shipping. I waited on a phone for over 30 minutes! No luck with that. If you ever expect me to buy from your company, you had best take care of me, the potential customer.
God bless you.My order still hasn't shipped
Man, I ordered this thing ages ago and it still hasn't even shipped! Nobody has a clue what's happening and they're all pointing fingers at the manufacturer. It's just not cool, you know? Wayfair is way better with getting stuff to you on time.
Discount coupon experience
I recently had a bad experience with the discount coupons from this company. I got all hyped up when I saw a discount coupon come with my new credit card, but it turned out to be fake when I tried to use it. I reached out to customer service and they gave me another coupon when I signed up on their website, but surprise surprise, I had more problems trying to use it. It sucked to realize that these coupons were just a trick to get people to sign up for credit cards, not a real deal. I'm let down by the lack of honesty and reliability with this part of their service. As a customer, I just want promotions and offers that are straight up and trustworthy.
4-ft pop up Christmas tree
I recently bought a 4-foot pop-up Christmas tree and it's been fantastic! I'm over dealing with real trees and lugging out the big artificial tree box was getting old. This one was a breeze to set up. I placed it on my end table and it looks like a full-sized tree from most angles. And it's going to be easy to store away this year too!
Down-Alternative Quilt
My first order with Brynlane and it went well. The quilt was not shipped for a few days but when it was delivered I found the quality to be very good, color as advertised. I will order from them again.
Had a good experience.
I would like to order
Bedspread and curtains
My experience buying from this company was a total nightmare. The stuff I got was low quality and didn't meet my expectations. The bedspread was flimsy and poorly crafted, and the curtains seemed hastily put together. On top of that, it took forever to get my refund after sending the items back. The customer service was no help and seemed just as clueless as I was about the order mix-up. I definitely wouldn't suggest shopping here if you don't want to waste your time and money.
Bird bath purchase mix-up
I recently bought a little bird bath from this company, but instead of getting the table-top size I wanted, they sent me a huge, 4-foot tall bird bath on legs that looked like a pig trough! It was nothing like what I had ordered and I was really let down by the whole mix-up. When I tried contacting customer service through email, they never got back to me and wouldn't take the wrong item back. It was like my concerns didn't even matter to them. On top of that, they even threatened to send me to collections if I didn't pay for the item they mistakenly sent me. Overall, dealing with this company was a major headache and a big disappointment. I strongly recommend against ordering anything from them.
Payment Issue
I was really upset when the customer service lady told me I hadn't paid my bill for April. I looked in my bill box and there was nothing there, so how could I have missed it if there was no bill to pay? It just didn't make sense! But then I received a statement in the mail from Brylanehome, and there was no late fee on it. In fact, I had overpaid by almost 70 bucks! The customer service lady was completely mistaken, and I really need her to apologize right away!
Ottoman purchase
I got this ottoman, right? And when I took it out of the box, it was all crooked and messed up. I was so annoyed, I had to call and ask for a refund but they made me pay to send it back. That's just not right.
Bedding set
I bought a bedding set from this company not too long ago, and I gotta tell you, I was super bummed out about the whole experience. They sent me the wrong stuff, and the quality of the bedding set wasn't what they promised. When I tried to send it back, they somehow lost track of my return, which made me really mad and wasted a ton of my time. The customer service wasn't helpful at all and they even tried to scare me with threats of sending my account to collections if I didn't pay up. Long story short, I won't be giving this company another dime.
Shipping issue
I recently had a really annoying experience with this company that promised free shipping but totally dropped the ball on that promise. So, I placed my order thinking I was getting free shipping, but then they told me I could only get a rebate for half of the shipping cost. Like, what? I even showed them proof that they said shipping was free originally, but I still haven't gotten my money back. It's been a whole month and countless phone calls, and the issue still isn't fixed. Every time I talk to a customer service rep, they give me different info, which just makes me even more frustrated. They're seriously lacking in honesty and consistency in their communication, and that doesn't look good for their reputation. This whole ordeal has left a bad taste in my mouth, so needless to say, I won't be giving them my business again.
Difficulty in Returning a Patio Umbrella
I had the worst time trying to return a patio umbrella online. The customer service was automated with no way to talk to a live person. And to top it off, the link they sent for the return didn't even work. It was a total letdown.
Wicker chair purchase
I recently bought a wicker chair from this company, but it came without legs. I reached out to customer service for help, and that's when things went downhill. For months, I was getting the runaround and was told I'd only get a refund or a new chair if I sent back the chair without legs, even though it was useless like that. Dealing with a company that seemed all over the place and unhelpful was beyond frustrating. It felt like the customer service reps couldn't do much to fix the problem. All in all, the whole thing left me disappointed and not happy with the service.
Quality bedding set
I bought a bedding set from this company, but it wasn't as good as I thought it would be. When I returned it, the whole process was a nightmare. They first tried to not give me my money back and instead offered me a gift card. But when I called them out on it, they said they had no record of my refund request. They then blamed PayPal for the problem, even though PayPal had no info about it. It was really frustrating and I wouldn't suggest buying from this company.
Review with most votes
Down-Alternative Quilt
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