Brylanehome Reviews

: 14
36% Would buy here again

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Sara Dunn
I bought 3 cute wicker-look chairs that were made in China. One came without the needed screws and I called asking for replacement. Astonishingly, I was told "NO." I could return the c...Read on
H
Helen Desmond
I am so frustrated, because the wrong item was sent and I should not have to pay a dime to send them back. I also should have my account credited for the full amount plus shipping. I waited on a ...Read on
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PJ MAYLANDT
My first order with Brynlane and it went well. The quilt was not shipped for a few days but when it was delivered I found the quality to be very good, color as advertised. I will order from them ...Read on
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Barbara A Sowan
I received personal hygiene spray bottle X's 4 clearly marked with label as curtain. You can buy them for $9.99 on Brylane Home site. My 4 panels of lighted curtains are $105.56. With that being...Read on
P
Philip E Langholz
5-1/2 weeks and have not received. Have called customer service and experienced waits of between 25 minutes to over an hour and two disconnects. Have been on hold for 1 hour and 26 minutes on a c...Read on

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    3 wicker chairs

    I bought 3 cute wicker-look chairs that were made in China. One came without the needed screws and I called asking for replacement. Astonishingly, I was told "NO." I could return the chair or keep it and get a 30% discount on that chair. I live in a small town and had checked every store here to replace the screws without success. The screws are metric and I'm still not sure if I can find them, perhaps 100 miles away in San Antonio. I still have the one chair without the legs. I think their customer service is nonexistent. Finally got to "chat" with one, email doesn't work. They are nearly impossible to talk to and after much searching I got a phone number, but it was then too late to return it. I have better things to do with my time than deal with Brylandhomes.


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    I ordered curtains with attached valances, but that is NOT what I got.

    I am so frustrated, because the wrong item was sent and I should not have to pay a dime to send them back. I also should have my account credited for the full amount plus shipping. I waited on a phone for over 30 minutes! No luck with that. If you ever expect me to buy from your company, you had best take care of me, the potential customer.
    God bless you.


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    Down-Alternative Quilt

    My first order with Brynlane and it went well. The quilt was not shipped for a few days but when it was delivered I found the quality to be very good, color as advertised. I will order from them again.

    Had a good experience.

    I would like to order


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    Lighted curtain panels

    I received personal hygiene spray bottle X's 4 clearly marked with label as curtain. You can buy them for $9.99 on Brylane Home site. My 4 panels of lighted curtains are $105.56. With that being said I was charged $105.56 for the 4 personal hootchie bottles. I returned them. But of course they have not received them. 2 weeks after return places in postal system I am still overcharged for a product that I did not order.


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    Linen Cabinet and 2 other items

    5-1/2 weeks and have not received. Have called customer service and experienced waits of between 25 minutes to over an hour and two disconnects. Have been on hold for 1 hour and 26 minutes on a current call I am on. Brylane's customer service is horrid, and they obviously do not value their customers time. Someone finally answered and said order has not been processed yet. I told them to cancel.


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    Swag curtains

    Placed my order on April 22 and was told my the curtains were on back order and I would receive them by June 16, I thought ok I can wait. So on June 16 I called to see about my order, waited on the phone for 45 minutes, oh yes they were labeled and ready to ship.June 29 I called and waited 1 hr 15 minutes only to be disconnected. The pony express could have got them here by now! The status says not shipped. I will not buy from them again. All catalogs go into the trash at the post office.


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    bedspread and shams

    Ordering went fine but very, very, very long wait for shipping. Disappointing shipping service and blame is covid which is not accurate anymore. I still have not received shipping notice or delivery notice. Not acceptable. Hesitate to order again.


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    Step Platforms for handicap and safety

    This I will say, in 71 years, we have NEVER been treated so rudely and with exceptional arrogance by any company’s CS employees?
    They had sent us a postcard stating our order was back ordered and it satiated an approximate delivery date of OVER A MONTH FROM THAT DATE, that is after we had already been waiting past 10 days without delivery!
    Since we really wanted the 4” steps when ice and snow made it difficult and dangerous for us to step up onto our landing, we could not wait that much longer?
    So I ordered very similar steps from Amazon which we received in 3 days!
    I called to cancel our order and Beltane CS person stated it was too late it was already being shipped, yet when we checked our account, the amounts were already debited, but about $14.99 HIGHER than the products showed in their catalogs?
    I called back 3 times feeling all their CS personnel could not possibly be this rude and every one of the 3 stated they could not stop the order already shipped, and could not track it?
    I told them all that whenever any order is shipped from any other company, they charge only at that time, and I told them it had already been debited?
    The inflated cost was because it was from a 3rd party shipper, yet my wife had ordered countless times from them and was NOT TOLD OF THE INCREASED DELIVERY COST OF $14.99 on 2 ordered for $29.95 each?
    So if we did return them, whenever they came,( about another week later!), we would lose the cost of the added on delivery fee, and judging by reviews on here, who knew how long our “supposed refund” would finally be credited on our account?
    What we are saying here, again, is that all 3 agents were very short with us, made comments like “I already told you this?”
    I also told each of them the lady taking the order never told her of the extra costs and never had at the time she ordered all items in the past? The so called “supervisor” suggested the agent DID TELL HER BUT PERHAPS SHE DID NOT REMEMBER?
    I told that younger guy, “Do you know my wife is right here with me and you are basically calling her a liar?”
    I put my wife on the call and he was rude to her and my wife is a very kind person!

    The “Bottom line”,........ NEVER AGAIN DEALING WITH “BRYLANE HOME!”
    Disrespectful of Ling time customers is never a way to keep a business successful, let alone far from it?
    As many folks say, if they could give a “0”, they would?
    Well, we will! “0”!!!!!!!!!


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    Curtains

    I was trying to return an item as the color is not what was expected and the needed color was not available on their website, even though I had previously purchased it there. Due to Covid-19 and quarantining, it was difficult to return the item in a timely fashion. Return policy is 60 days. The order date on the receipt was October 28 and I shipped it back from the Post Office on December 28th.That's 60 or 61 days depending on how you count it. I didn't even ask for a refund, I would accept a credit for a future purchase. The item was returned to me saying it was received too late. Really, for one day!!!! I frequently purchase from this company, but, if an exception can't be made during a PANDEMIC, I feel their customer care is lacking and will never purchase from them again. I tried calling the Corporate HQ and left 2 messages....so far no call back!!!!


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    Floor tiles

    I ordered floor tiles from Brylane. 5 boxes of the wrong tile were sent to my house. I called Brylane and told them that this was not the tile I ordered. I was told to return the tile to a third party seller. There was no invoice in the box. I asked for a phone number and was given an address for the third part seller and told to Google to see if I could find a phone number. Achim Warehouse is what they told me to google. I took the tiles to the post office and was told it would cost $80.00 to send them back. $80.00 out of my pocket because I got the wrong item? So, I have 5 boxes of ugly tile, some are broken and Brylane will not refund my money or help me. They lost a long time loyal customer.


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