Brylanehome.com

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Brylanehome.com

30% Would buy here again

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Spotlight: What are our customers saying?

S
Sara Dunn
I bought 3 cute wicker-look chairs that were made in China. One came without the needed screws and I called asking for replacement. Astonishingly, I was told "NO." I could return the c...Read on
H
Helen Desmond
I am so frustrated, because the wrong item was sent and I should not have to pay a dime to send them back. I also should have my account credited for the full amount plus shipping. I waited on a ...Read on
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PJ MAYLANDT
My first order with Brynlane and it went well. The quilt was not shipped for a few days but when it was delivered I found the quality to be very good, color as advertised. I will order from them ...Read on
B
Barbara A Sowan
I received personal hygiene spray bottle X's 4 clearly marked with label as curtain. You can buy them for $9.99 on Brylane Home site. My 4 panels of lighted curtains are $105.56. With that being...Read on
P
Philip E Langholz
5-1/2 weeks and have not received. Have called customer service and experienced waits of between 25 minutes to over an hour and two disconnects. Have been on hold for 1 hour and 26 minutes on a c...Read on

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    3 wicker chairs

    I bought 3 cute wicker-look chairs that were made in China. One came without the needed screws and I called asking for replacement. Astonishingly, I was told "NO." I could return the chair or keep it and get a 30% discount on that chair. I live in a small town and had checked every store here to replace the screws without success. The screws are metric and I'm still not sure if I can find them, perhaps 100 miles away in San Antonio. I still have the one chair without the legs. I think their customer service is nonexistent. Finally got to "chat" with one, email doesn't work. They are nearly impossible to talk to and after much searching I got a phone number, but it was then too late to return it. I have better things to do with my time than deal with Brylandhomes.


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    I ordered curtains with attached valances, but that is NOT what I got.

    I am so frustrated, because the wrong item was sent and I should not have to pay a dime to send them back. I also should have my account credited for the full amount plus shipping. I waited on a phone for over 30 minutes! No luck with that. If you ever expect me to buy from your company, you had best take care of me, the potential customer.
    God bless you.


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    Down-Alternative Quilt

    My first order with Brynlane and it went well. The quilt was not shipped for a few days but when it was delivered I found the quality to be very good, color as advertised. I will order from them again.

    Had a good experience.

    I would like to order


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    Lighted curtain panels

    I received personal hygiene spray bottle X's 4 clearly marked with label as curtain. You can buy them for $9.99 on Brylane Home site. My 4 panels of lighted curtains are $105.56. With that being said I was charged $105.56 for the 4 personal hootchie bottles. I returned them. But of course they have not received them. 2 weeks after return places in postal system I am still overcharged for a product that I did not order.


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    Linen Cabinet and 2 other items

    5-1/2 weeks and have not received. Have called customer service and experienced waits of between 25 minutes to over an hour and two disconnects. Have been on hold for 1 hour and 26 minutes on a current call I am on. Brylane's customer service is horrid, and they obviously do not value their customers time. Someone finally answered and said order has not been processed yet. I told them to cancel.


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    Swag curtains

    Placed my order on April 22 and was told my the curtains were on back order and I would receive them by June 16, I thought ok I can wait. So on June 16 I called to see about my order, waited on the phone for 45 minutes, oh yes they were labeled and ready to ship.June 29 I called and waited 1 hr 15 minutes only to be disconnected. The pony express could have got them here by now! The status says not shipped. I will not buy from them again. All catalogs go into the trash at the post office.


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    Set of 6 solar spot lights

    Ordered 2 sets of solar spot lights, they sent a 2-tier corner shelf instead! I immediately returned it asking for credit. It has been almost two months and still no credit. Their customer service is deplorable. Make you wait an hour just to get someone to answer you phone call. I will never order from Brylane Home again.


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    Bath Towels

    This company is the worst company to purchase anything from not to mention the rudeness, unaccommodating customer services I have ever experience. I placed an order of towels that indicated they were in stock on 5/31/21 here it is 6/17/21 and they are still currently in process, I'm leaving to go in vacation soon therefore I called to cancel the order due to me not being here to received when it finally due shipped. I was rudely told by a supervisor that the order could not be cancel because it in process, my issue is it has not shipped therefore it should be easy enough to cancel it's been in process for the past 3 weeks. I'm so OVER this company I will NEVER order from them again in addition I will be CANCELING this credit effectively IMMEDIATELY. Word to anyone DO NOT order from this company you will be gravely disappointed.


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    Rugs

    Worest costemer service ever charged for items not received


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    bedspread and shams

    Ordering went fine but very, very, very long wait for shipping. Disappointing shipping service and blame is covid which is not accurate anymore. I still have not received shipping notice or delivery notice. Not acceptable. Hesitate to order again.


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