Brylanehome - Overall Rating based on 30 reviews
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I ordered curtains with attached valances, but that is NOT what I got.
I am so frustrated, because the wrong item was sent and I should not have to pay a dime to send them back. I also should have my account credited for the full amount plus shipping. I waited on a phone for over 30 minutes! No luck with that. If you ever expect me to buy from your company, you had best take care of me, the potential customer.
God bless you.Step Platforms for handicap and safety
This I will say, in 71 years, we have NEVER been treated so rudely and with exceptional arrogance by any company’s CS employees?
They had sent us a postcard stating our order was back ordered and it satiated an approximate delivery date of OVER A MONTH FROM THAT DATE, that is after we had already been waiting past 10 days without delivery!
Since we really wanted the 4” steps when ice and snow made it difficult and dangerous for us to step up onto our landing, we could not wait that much longer?
So I ordered very similar steps from Amazon which we received in 3 days!
I called to cancel our order and Beltane CS person stated it was too late it was already being shipped, yet when we checked our account, the amounts were already debited, but about $14.99 HIGHER than the products showed in their catalogs?
I called back 3 times feeling all their CS personnel could not possibly be this rude and every one of the 3 stated they could not stop the order already shipped, and could not track it?
I told them all that whenever any order is shipped from any other company, they charge only at that time, and I told them it had already been debited?
The inflated cost was because it was from a 3rd party shipper, yet my wife had ordered countless times from them and was NOT TOLD OF THE INCREASED DELIVERY COST OF $14.99 on 2 ordered for $29.95 each?
So if we did return them, whenever they came,( about another week later!), we would lose the cost of the added on delivery fee, and judging by reviews on here, who knew how long our “supposed refund” would finally be credited on our account?
What we are saying here, again, is that all 3 agents were very short with us, made comments like “I already told you this?”
I also told each of them the lady taking the order never told her of the extra costs and never had at the time she ordered all items in the past? The so called “supervisor” suggested the agent DID TELL HER BUT PERHAPS SHE DID NOT REMEMBER?
I told that younger guy, “Do you know my wife is right here with me and you are basically calling her a liar?”
I put my wife on the call and he was rude to her and my wife is a very kind person!
The “Bottom line”,........ NEVER AGAIN DEALING WITH “BRYLANE HOME!”
Disrespectful of Ling time customers is never a way to keep a business successful, let alone far from it?
As many folks say, if they could give a “0”, they would?
Well, we will! “0”!!!!!!!!!Curtains
I was trying to return an item as the color is not what was expected and the needed color was not available on their website, even though I had previously purchased it there. Due to Covid-19 and quarantining, it was difficult to return the item in a timely fashion. Return policy is 60 days. The order date on the receipt was October 28 and I shipped it back from the Post Office on December 28th.That's 60 or 61 days depending on how you count it. I didn't even ask for a refund, I would accept a credit for a future purchase. The item was returned to me saying it was received too late. Really, for one day!!!! I frequently purchase from this company, but, if an exception can't be made during a PANDEMIC, I feel their customer care is lacking and will never purchase from them again. I tried calling the Corporate HQ and left 2 messages....so far no call back!!!!
3 wicker chairs
I bought 3 cute wicker-look chairs that were made in China. One came without the needed screws and I called asking for replacement. Astonishingly, I was told "NO." I could return the chair or keep it and get a 30% discount on that chair. I live in a small town and had checked every store here to replace the screws without success. The screws are metric and I'm still not sure if I can find them, perhaps 100 miles away in San Antonio. I still have the one chair without the legs. I think their customer service is nonexistent. Finally got to "chat" with one, email doesn't work. They are nearly impossible to talk to and after much searching I got a phone number, but it was then too late to return it. I have better things to do with my time than deal with Brylandhomes.
Floor tiles
I ordered floor tiles from Brylane. 5 boxes of the wrong tile were sent to my house. I called Brylane and told them that this was not the tile I ordered. I was told to return the tile to a third party seller. There was no invoice in the box. I asked for a phone number and was given an address for the third part seller and told to Google to see if I could find a phone number. Achim Warehouse is what they told me to google. I took the tiles to the post office and was told it would cost $80.00 to send them back. $80.00 out of my pocket because I got the wrong item? So, I have 5 boxes of ugly tile, some are broken and Brylane will not refund my money or help me. They lost a long time loyal customer.
Louvered cabinet
If there was a choice for negative stars I would choose that option! I placed an order May 2020. Of course, at the time of the order it didn't tell me that it was on back order. Six weeks later (6/20), I received an email saying my item had been shipped! I was excited until I received the fedex tracking info. I immediately called Brylane to report they had the wrong shipping address. The first person spatted off my address and I said yes that is correct but the item is in Ocala, FL heading South....my address is in North Carolina so it is not heading in the right direction. There is a mistake. She went to the shipping screen and read off the address that fedex has which was in Pompano Beach. So, confusing she said yes it is going to the correct address. I told her to go back to the first screen and read the address again. She did...and there was a big PAUSE! I was put on hold for a while and the operator came back and said I am going to refund your money. Well, that's great but here is the problem. The address you have shipped too was my billing address for the card. There is no one there. What do we need to do? She responded "Nothing". Well, nothing is an option. This is a condo within an HOA that has set rules. This item was 70 pound piece of furniture that can't be hid. So, with no solution I called Fedex to stop the delivery. Brylane Home has the account locked to where no one without their account number can make changes so stopping the delivery wasn't successful because on my third call the same day I was told the phones didn't call out. A week later we have been fined by the HOA, my husband had to fly from NC to FL during this covid pandemic to remove the cabinet on the walkway. He gets there and I thought that they could send me a shipping label to get the product back to them. A product now that I have been refunded too. Multiple times during this ordeal I have been told "Why worry about this....you have been made whole". Well, Brylane needs to look very closely at their workers because they don't care that the company has taken a $300 loss. They don't care because it didn't come out of their pocket! So, as my husband is there I called and was told to call fedex and "Play like" there was a delivery made but It wasn't my package so they could send it back. So, called fedex and of course I didn't lie and they told me they are not taking the loss to send the package back because it wasn't their mistake. Brylane addressed the package wrong. So, another call back in which they gave me an email and a phone number to call. Of course, no response. Never ever again! Terrible customer service who doesn't care about where the work. Now, I have a cabinet 14 hours away from where I need it, fines and a plane ticket, multiple hours on the phone and virtual chat to fix this mess! Still not solved! Everyone acts like there is no one higher up you can talk too to possibly help.
Two-Tone Emalyn Chairs, Set of 2
I ordered a set of chairs for $99 on sale for $59. The day I got them I decided I wanted to get a couple more sets. When I clicked on the Buy Again button, the price had jumped up to $299 on sale for $167. Over the course of several emails and calls, the price jumped yet again to $499 on sale for $165.
There is no excuse for this and they refuse to honor the original price even though I found their chairs on a different site for $119. They could have easily taken care of this and saved far more than they are fixin to lose, as I have shopped all of their sites at one time or another.
No more, not now, not ever.
Ordering was easy the first time and no problems with delivery.Red outdoor chair cushion
Received a blue/green throw pillow
Down-Alternative Quilt
My first order with Brynlane and it went well. The quilt was not shipped for a few days but when it was delivered I found the quality to be very good, color as advertised. I will order from them again.
Had a good experience.
I would like to order
26-Piece Aluminum Cookware Set
BH charged me and I never received the Cookware Set. Customer Service Reps said it shipped, it shipped, it shipped, it didn’t ship, it shipped. BH doesn’t investigate for 20 days, but that’s too bad because the charge stays. This rating is for one of my orders I’ve placed with BH. Been given the run around for two weeks. Disappointed. .
Review with most votes
Down-Alternative Quilt
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