Ella Paradis - Overall Rating based on 33 reviews
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Order #1000681343
I placed an order back on September 9th, and yikes, but I'm feeling pretty let down by the total lack of updates and communication about it. Today makes it September 26th, and still nothing - no shipping details, no products. I tried emailing customer support and got my messages bouncing back at me. I even texted the customer service number, and now I'm just sitting here waiting for a response.
Intimate lubricant
I ordered some intimate lubricant from this company, but it has been a total disaster. I placed my order weeks ago and I've only gotten one of the things I bought. The tracking information hasn't been updated at all, and it seems like my other items are lost in the ether. I've tried reaching out to customer service several times via email, text, and phone, but nobody has gotten back to me. It's really frustrating to be completely ignored and not know what's happening with my order. I definitely suggest steering clear of this company because they seem shady.
Two items, one shipped and arrived, the other never shipped.
I've been a customer for a while now, and let me tell you, the service I've been getting lately has been awful. I ordered two things, but only one showed up. The more expensive item? Nowhere to be seen, even after weeks. I've tried getting in touch with customer service, but my emails? Just bouncing right back. And get this - their website says they're not even taking orders now. It really feels like they took my money and vanished into thin air. I've ordered from them many times, so I was expecting way better treatment.
Order not received
I ordered something online two weeks ago and paid for fast shipping, but it still hasn't arrived. I've tried reaching out to customer service a bunch of times, but no luck. I'm really let down by how this company has handled things. I think I might have been ripped off and want my money back in full. To top it off, the email on the website doesn't even work, which just makes this whole situation more annoying. My order number is 1000681461.
Order placed on website
I placed an order on September 12, and the website said it was confirmed, but since then, I haven't received any update. I tried reaching out via email, but they bounced back. I left a voicemail for a call back, but no response. I even texted them, still nothing. I checked the order tracking today, but it wasn't helpful. It's frustrating how difficult it is to get information about my order.
order not shipped yet
This seller is so bad! I ordered something on September 14, 2022 and I still haven't received it. I've tried calling them multiple times but no one picks up. I even sent an email but it got sent back saying they're not taking orders. It's frustrating! I opened a PayPal dispute and still haven't heard anything, I just want my money back.
Order #1000680872
I bought something on September 4th but haven't gotten any shipping confirmation yet. I contacted customer service two weeks ago to cancel and get a refund since my stuff hadn't been sent out. They said they'd give me a refund if my order hadn't been shipped out. But it's been two weeks now, and there's been no updates, shipping info, or replies from them. On top of that, their email now seems to be down because all my emails are bouncing back as "undeliverable."
Vibrator and lubricant
I wanted to check out this website, so I went ahead and ordered a vibrator and some lube back in September. I was actually pretty impressed with how easy the whole buying thing was. I could keep tabs on my order from the moment I bought it up to when it arrived at my door. And let me tell you, the quality of the products totally blew me away. Ever since then, I've been coming back for more stuff on the reg. This site is definitely my go-to for online shopping now. Their customer service is top-notch, and I'd totally suggest them to anyone in the market for adult products.
One item
I gotta say, this whole situation is just a mess. I ordered something on 09/09, but only got one item instead of everything I paid for. I've been trying to get in touch with them by leaving voice messages, but haven't heard back at all. I even had to get PayPal to step in and open a case, but they're still not responding. It's really frustrating how they're not communicating or giving any kind of customer service. It's just not right.
Sex toys
I bought some sex toys from this company and man, I was so let down. I could keep an eye on my order online, but it got delayed big time - like over a week late. And then out of nowhere, I couldn't even get into the website with my log-in info. Thank goodness I paid with PayPal or I might have gotten ripped off.
Mixed-products experience
I've bought stuff from this online store a few times and it's been hit or miss. The stuff I've received has been good quality and problem-free. But my last order was a pain. I placed it on July 13th and was supposed to get it by August 2nd. The delivery got delayed a bunch of times and now it's not coming until August 5th. It's gone from Florida to Arizona to Missouri, even though I live in Massachusetts. The products are solid, but the wait has been a bummer.
Purple vibrator
I ordered a purple vibrator in September but I never received it. I tried reaching out to them multiple times but got no response. Even the BBB couldn't help me out. I'm so frustrated, definitely avoid buying anything from them!
Lingerie purchase
Don't fall for the promise of fast shipping - it actually takes forever to receive your order! They told me it would be 2-3 business days, but it ended up taking a surprising 10 BUSINESS DAYS just to get my package ready and shipped. False advertising at its finest! If you want something right away, I suggest checking out other options.
Order - pleasantly surprised
I bought some stuff and you know what? It was amazing! I got a really good deal on some awesome items that are normally crazy expensive. The price was much better than other places I checked out. When my order arrived, it only took a few days and all the items were just as described. I highly recommend this site to anyone thinking about giving it a shot!
Men's Vibration Masturbator
Let me tell you, that Men's Vibration Masturbator was such a letdown. The design reminds me of a failed Bat Mobile prototype, seriously. Quick delivery is nice and all, but it doesn't make up for the fact that it left me feeling unsatisfied and totally ripped off. Clearly, no guy gave this thing a test run because it's basically useless. I'm telling you, it feels like they just added an extra motor from a vibrator and called it a day. I gave it a shot three times, even tried watching some adult content to help out, but nope, nothing. Didn't even come close to getting me in the mood. This thing totally killed the vibe instead of enhancing it. And for fifty bucks, it's a total rip-off. Trust me, save your money and pass on this one.
Unresponsive Customer Service
I recently bought something from this company, and let me tell you, I am beyond frustrated with their customer service. I placed my order days ago, and I still haven't gotten any shipping details. I've tried calling, texting, and emailing them multiple times, but I haven't heard anything back. I even tried using the "contact us" form on their website, but it keeps saying the email is invalid. This lack of communication is just not okay, and it's really making me upset. I had to go as far as filing a complaint with PayPal and I'm also going to reach out to the Better Business Bureau.
First-time toy purchase
I recently decided to give a toy a try for the first time in over thirty years of marriage. I had no idea how to even get it started. Luckily, Grace from customer service was super patient and helped me figure it all out. I really appreciate her assistance and had a great first experience using the toy.
Exploration of wide range of items
After a few not-so-great experiences at nearby stores, my buddies and I decided to check out the internet for a better option. We were pleasantly surprised to find a ton of stuff at great prices. The website had everything neatly sorted into categories, which made it simple for us to search and find exactly what we needed. Our order showed up quickly and was packaged really well, showing us that they were serious about getting stuff to us fast. The product we got was even better than we expected, and now we're thinking about coming back for more stuff in the future.
Deluxe wellness products
My experience with Ella Paradis was amazing. Their website had so many fancy wellness products at good prices. I found what I needed easily and even discovered some cool stuff I didn't even know I wanted. When I reached out to customer service to track my order, they were super helpful and quick to respond. The person I talked to gave me all the info I needed right away. I'm really happy with my shopping experience at Ella Paradis and will definitely be coming back for more.
OSE 2 vibrator
I don't usually bother with leaving reviews, but I gotta say, the OSE 2 vibrator is a total game-changer. I used to just buy random toys without really thinking about it, but this product's quality completely surprised me. It's tough to put into words how much it's improved my experience, but believe me, it's a big deal. I'm so impressed that I'm already thinking about trying more toys from the same company.
Review with most votes
Adult toy
We received an item from Ella Paradise, and it didn't ever work. We contacted them twice, and recieved no response. We then filed a complaint with the BBB, and a rep from Ella i... Read onBy: Melissa