Ella Paradis - Overall Rating based on 33 reviews
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ioikjj
Their prices are better than most... I used their live chat when I had a question Customer -support- number +1.8.0.5.7.0.6.7.4.6.6
Customer service helpline ...number. +1.8.0.5.7.0.6.7.4.6.6and the staff is knowledgeable and available...a real person and not a bot! Their help ivibrators lubricant
This company's "good reputation" online can't be for real. They have completely failed to fill an order costing over two hundred dollars. They cancelled the order rather than fill it and did not inform me. Much, much later (weeks) I complained. Rather than respond to complaints that the order had not shipped, I received a request for a copy of my energy bill. Why did they need that? No idea! They received it and proceeded to ship to me a small bottle of lubricant and none of the high cost electric devices I ordered from them. Just a small box with the lubricant and for them, the story ended. You'd be a fool to order from them. They do not care; their customer service response is poor. Their work ethic and desire to fill the orders for which they charge high prices is Zero. I'm hurt and offended by this horrible misbehavior.
EPI
Love this place. Easy site. Discreet shipping. Super friendly staff that knows their stuff.
Hi there!
Thank you for the feedback. If you have any questions or concerns, please do not hesitate to reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Dr. Skin
just wanted to say my wife and I very much enjoyed this product as I am a 53 year old with ed from diabetes I was able the give her 2 ... she hasn't had for a year and we just celebrated our 30 anniversary
Hello Mr Allie C Meserve,
Ella Paradis Inc.
Sep 16, 2021
Hello Michael,
We greatly appreciate all of the feedback you've provided here! If you have any other questions or concerns, please do not hesitate to reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Love it all!
Trust me when I say the quality of products is only matched by their amazing customer service team! 20/10
Hello Cosi,
We greatly appreciate your feedback! If you have any questions or concerns, please do not hesitate to reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Everything is awesome!
The site, easy! The people, Amazing! The products, just AWESOME!
Hello J,
We greatly appreciate all of the feedback you've provided here! If you have any other questions or concerns, please do not hesitate to reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Testarossa Classic
Super easy to use and my wife and I love it!
Hello Mark,
We greatly appreciate your feedback! If you have any questions or concerns, please do not hesitate to reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Better Love Lil Lily
Great product! Fantastic customer service! Will definitely order again!
Hello Erin,
We appreciate your feedback! If you have any questions or concerns, please do not hesitate to reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Testarossa
My gf got me this and I was not too sure about it at 1st. It actually felt good and we will use it again. It delivers an interesting sensation for me and drives my girl wild. Thank you for turning a skeptic into a believer.
Hello Henry,
Thank you for your feedback! If you have any questions or concerns, please do not hesitate to reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Lube
Such an amazing on-line store! Brand toys at seriously decent prices. It’s always a great experience when dealing with this group and their customer service is exceptional.
Hello Ankit,
We greatly appreciate your feedback! If you have any questions or concerns, please do not hesitate to reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Rabbit Lily
Ordered the Better Love Lily Vibe and could not figure out how to use it, contacted customer service and within seconds, received a user guide that further explained how to properly turn on the toy and how to properly clean, super easy and quick. Customer service was super sweet and helpful,
Hello Claudia,
Thank you for all of the feedback provided here! If you have any questions or concerns, please do not hesitate to reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Better Love
Their prices are better than most...
I used their live chat when I had a question and the staff is knowledgeable and available...a real person and not a bot! Their help is professional and not awkward (considering the question and subject matter!)
My items arrived quickly, but I had a question about how to charge one of them...I started a ticket since it was late, and had an email response the following morning.
I, like many others, was concerned about the poor reviews, but they seem to have their act together!Hello Melinda,
We greatly appreciate all of your feedback! If you have any questions or concerns, please do not hesitate to reach out to us again at 1(844)355-2669 or visit EllaParadis.com to Chat (M-F 8AM-8PM & Sat 1PM-6PM EST) where one of our reps will gladly assist you!Adult toy
We received an item from Ella Paradise, and it didn't ever work. We contacted them twice, and recieved no response. We then filed a complaint with the BBB, and a rep from Ella immediately responded and offered a replacement. I emailed right back and accepted the replacement option. They didn't contact me again. I emailed them last night (11 days since I emailed to accept the replacement) and told them I expected the replacement or a refund by a certain date. Today they sent me a gift card. No other communication, just an emailed gift card that says, "Someone likes you". I'm glad they sent the giftcard at least, but I can't believe what a hassle this has been. This company is ridiculously unprofessional, and as much as this sounds like hyperbole, they literally have the worst customer service I've ever experienced.
I purchased a Rabbit lily and it will charge but will NOT turn on, I would like a replacement, Thank you
Hello Melissa,
We are sincerely apologetic regarding all issues encountered with your defective purchase. We'd also like to inform you that we've been working diligently to improve our customer satisfaction and we'd like to ask you to give us another try. To apologize for our mistakes, please reach out to us at 1(844)355-2669 or visit EllaParadis.com to Chat(M-F 8AM-8PM EST) and reference this review, so we can provide you with a complimentary Gift Card!
Review with most votes
Adult toy
We received an item from Ella Paradise, and it didn't ever work. We contacted them twice, and recieved no response. We then filed a complaint with the BBB, and a rep from Ella i... Read onBy: Melissa