FREY - Overall Rating based on 20 reviews
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Fabric Softener and Dryer Sheets
I bought 2 Fabric Softeners and 2 Dryer Sheets from this company. Turns out, the fabric softener bottles had detergent instead. I contacted customer service and after a couple days, they sent replacements. But those replacements also had detergent in fabric softener bottles. I hope they fix this issue soon.
Laundry items purchase
I bought laundry stuff from this company more than four years ago. I really liked their laundry products, but I didn't like their body stuff because it left a film, and their shampoo and conditioner weren't that great. Then I had some shipping issues that made me run out of product, and I was frustrated that they didn't try to fix it quickly. Instead of giving me a replacement or sending it faster, I had to wait two more weeks and only got a fabric refresher as a bonus. I've found other places that have better stuff and better customer service.
Delayed delivery issue
I had a super frustrating experience with this company I ordered from. I bought something in August and it's already October, but I still haven't gotten my stuff. Their customer service is not the best because they only email back and it takes forever.
Scent is amazing, pricey
The smell is fantastic! I seriously never get tired of it. It sticks around on my clothes better than any other detergent I've used. The detergent itself seems to do a good job getting things clean, and the wrinkle releaser and stain remover work pretty well too. The only thing I don't love is the price - I wish it was a little more affordable. So, I typically use it alongside a cheaper detergent for my regular laundry and save it for my towels and sheets, where I really want that nice smell.
Scented products
The scents are amazing! I just can't get enough of them. I'm so excited for the detergent sheets - what a smart idea to cut down on waste and simplify laundry. I'm really counting on them to be just as good as their other products in terms of quality and scent.
Awesome dude detergent
Man, I gotta tell ya, this laundry detergent is legit! It's got such a great smell, but you gotta ease into it and not go overboard at first. Once you get the hang of it, you can go crazy. The scent is super manly and lasts all day. It's like a little treat just for us dudes. Whenever I rock clothes washed with this stuff, folks are always like "wow, you smell awesome!" Props to y'all for making such killer products!
Laundry detergent purchase
I bought some laundry detergent from this company not too long ago and I gotta say, I was super happy with how great their stuff is. After that, I started buying other personal care items from them and every single one has been top-notch. I did have a little problem with one order where they sent the wrong thing, but their customer service team fixed it up real quick and easy. And I really like that they're all about being eco-friendly too, planting a tree for every order they get. All in all, I'm seriously impressed with this company and what they're all about.
New products and packaging changes
I just bought some new items with updated packaging. I love the scents and quality, but I was a little worried about the changes. The customer service team was amazing though, they answered all my questions and handled my concerns with professionalism. I really appreciate their dedication to making customers happy. I love supporting small American businesses that care about sustainability and luxury, and this company definitely impressed me.
Laundry products with great scent
The laundry products at this place are amazing! The scent sticks to my clothes just right, even with the scent booster, not too overpowering. I've tried a lot of their other products, and I'm a fan of all of them except for the candles. I bought three different candles, and they didn't have any scent at all. Also, the wick burned strangely, leaving a hole in the middle and a bunch of leftover wax.
Fresh and Clean Laundry Detergent
This laundry detergent is amazing! It not only makes my clothes smell great, but it also does a fantastic job of getting them clean. As a Critical Care Nurse, it's super important for me to have fresh and clean clothes, especially when I'm working closely with others. I've gotten tons of compliments on how good my clothes smell, with some people even thinking I'm wearing cologne. It's funny and flattering to see their surprise when they find out it's just my laundry detergent doing the trick.
High-quality eco-friendly products
I just bought some really good eco-friendly products and the customer service was great! But I gotta say, I was bummed out by the supply chain issues, especially since the brand talks a big game about being eco-friendly, unique, and animal-friendly. They should show off their true values in their ads.
Canceling subscription
I just decided to cancel my subscription with the company. I really liked the product, but I thought it was time to switch up my detergent for my clothes. The customer service rep I talked to was really nice and understanding. Even though they tried to convince me to stay, they were cool about it and didn't push too much. I really liked how they handled it.
Delayed delivery
I ordered something online more than a month ago and they told me it would arrive in 3-6 days. It's been weeks now and I still haven't gotten it. When I reached out to customer service, they said they are backed up on orders and gave me a tracking number with no estimated delivery date. I asked for a refund or for them to send it as soon as possible, hoping they come through like they promised.
Subscription cancellation experience
I had a pretty bad time trying to cancel my subscription with FREY. The whole process was confusing and unclear, making it hard for me to figure it out. Even after I tried to cancel, I kept getting charged and no one helped me fix it. The customer support didn't have a phone number, so I couldn't talk to anyone directly, which was super frustrating. They also charged me way ahead of time before even shipping my items, which felt unfair and sketchy. And to top it off, even after I finally cancelled, they said it didn't apply to some back-ordered stuff, making me even more unhappy. Overall, my whole subscription experience with FREY was not great at all.
soap and fabric softener
I really, really love this store! They are awesome at answering my questions super quickly, and their soap seriously smells like I'm on a luxurious vacation. One time I accidentally bought the wrong softener, and they sent me the right one in just 2 days. They totally stand behind what they sell.
Sensitive skin products
I've been using these products for a couple of years now, and let me tell you, they're one of a kind. With my sensitive skin, it's tough to find products that not only clean my clothes well but also have a great smell without irritating me. The scents are subtle and calming, not overpowering like other laundry stuff. I really like that they're made with natural ingredients, so I don't feel like I'm covered in harsh chemicals. Plus, the fact that they plant trees for every purchase shows me that they care about the environment, which I respect. I had a little mix-up with my order because of an address change, but Frey's customer service team was on it. They found my shipment and offered to resend it. I love that they not only make safe products but also give top-notch customer service. All in all, I can confidently say that I smell great every day because of these products.
Detergent and softener purchase
My experience with the products from this company was pretty good overall. The detergent and softener were great, making our clothes smell nice and feel soft. But, I did have some trouble with the shipping and delivery. The shipments were always late, so we had to buy temporary laundry stuff from the store. Also, not having a free and clear detergent was a bummer for us because we needed something gentler for our baby. Because of the shipping problems and limited products, we ended up trying out different laundry options that worked better for us.
Fragrance detergent purchase
I bought this really amazing detergent because a friend suggested it to me. The smell was just so good - my clothes smelled great for a long time and people even complimented me on it. I liked it so much that I started using the dryer sheets around the house for the awesome cedar amber sandalwood scent. But, a little while back, I realized they changed the formula. The smell got weaker, and it just wasn't as special or luxurious anymore. It was a bummer because it used to be my go-to product, but now I'm not as satisfied with it.
Eco-friendly laundry products
I just love these eco-friendly laundry products! They work wonders on my clothes, plus they're better for my skin and the environment. I made the switch to using them almost two years ago and I haven't regretted it one bit. The scents are fantastic and stick around for a while, and my clothes always come out clean and smelling fresh. You should definitely give them a shot!
what kind of magic is this !
Frey is really amazing and i have no idea how i get to know about this. Maybe my mom bought one for me but since i am using it, i had fun , Well the best part is i dont need to use perfume or deodorant for me. this is enough for me, Also the fragrance in this is not too much or hard . Its really pleasant and soft. So i feel fresh and also good . Overall i liked it , its really good and i actually find this really comfortable too. The detergents don't include any chemicals which are really awesome. well the cloth are also good in condition. The lifespan of my clothes are also getting better
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what kind of magic is this !
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