ICAN Cycling - Overall Rating based on 21 reviews
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Waiting for order
I'm so frustrated! I ordered my stuff a long time ago and it still hasn't arrived. I placed the order back in early December, and now it's almost the end of January and I still haven't received anything. The UPS label was created weeks ago, but there hasn't been any update on the whereabouts of my package. When I reached out to ICAN, all they told me was that it's delayed and they'll keep me updated. Seriously, where is my stuff?
Second frame (X-gravel and new 2024 GRARO)
I just bought my second frame from your company, and I have to say I'm really impressed. The quality of the products surpassed what I was expecting, especially for the prices. The customer service was great, which made my experience with your brand even better. I'll definitely be on the lookout for any new releases in the future.
Custom painted SN04 frame
I just bought a SN04 frame that was custom painted and I'm so happy with how everything turned out. Perry, the guy helping me out, was amazing. He knew his stuff, took his time, and made sure all my questions were answered. When the frame arrived, it was super well-packaged and the matte red paint job was absolutely gorgeous. It not only met my expectations, but blew them out of the water. I was also really impressed with how quickly it got to me - getting it several weeks ahead of schedule was a nice surprise. Big thanks to Perry for the fantastic service and for making this whole process easy and fun.
Return and Refund process
I just had to send some stuff back to this company for personal reasons. The whole thing went really smoothly and quickly. I shipped the items back to a warehouse in the EU without any problems. They processed the refund super fast, which was awesome. But just a heads up, some product prices might already include the cost of shipping overseas if you choose the EU warehouse. So, you won't get that shipping cost back if you need to return the items.
Wheelsets purchase
This was my third time buying wheelsets from this company and I've gotta say, I wouldn't think twice about getting more in the future. The wheels are seriously high quality and they've really stepped up my riding game. Plus, the shipping was super quick, which is always a bonus when you're itching to test out new gear. All in all, I'm super happy with my purchase and I'll definitely be coming back for more.
Wheels purchase
I recently bought some wheels from this place and I had some questions, but they didn't get back to me on chat before I made the purchase. However, the delivery was really quick coming from the EU store. The wheels seem to be good quality, but they turned out to be heavier than what was advertised. I got them for a triathlon, so the weight factor isn't a big deal for me.
Carbon road bike frame purchase
The carbon road bike frame I bought is amazing. I've only had it out for a few rides, but I'm really impressed with how it rides. The speed and comfort of the bike are great, and it gives me a lot of confidence when I'm riding. The whole buying process and talking to the company was really good too, which made the whole experience even better.
Carbon wheels purchase
The carbon wheels I bought are really great quality! They're super lightweight and tough, and they've made my rides so much better. But I gotta say, the customer service was a letdown. I made it clear that I needed quick-release wheels, but they sent me thru-axle wheels instead. When I reached out about the mix-up, they told me I'd have to buy adapters on my own, which was an extra expense I wasn't expecting.
Wheel purchase for upcoming project
The wheels arrived right on time, just like they said they would. The package was really well done, making sure the wheels got to me in one piece. I was so excited when I opened it up and saw how nice the wheels looked. They're lightweight and awesome. The only thing is, the freehub is a bit quiet for my liking, but if it works good, I won't mind. I can't try them out yet since they're for a project I'm doing in the spring. If they ride as nice as they look, I'll be super happy.
Carbon fiber frame purchase
I got this carbon fiber frame from the company and I gotta say, it's really top-notch. It's durable, and performed way better than I even expected. The only bummer is that the shipping took forever. But even with that, I still think their products are worth recommending because of their quality and value.
Fat bike frame purchase
I just got this sweet full suspension frame from this company for putting together my own fat bike. Let me tell you, the SN04 frame is top-notch quality and I couldn't be happier with my final bike. The price was good, the whole process was smooth. Oh, and shoutout to Perry, the customer service rep who helped me fix my mistake when I ordered the wrong frame at first. They were super helpful and professional. I totally recommend this company if you're thinking about building your own bike.
A22 frame + handlebar
I recently bought the A22 frame + handlebar and I love how my bike turned out. The frame is strong and built well, which makes for a speedy ride, especially when I'm riding into the wind. Pedaling feels smooth and efficient, giving me a solid connection to the road. The 28 mm tires add extra comfort, so I can ride on bumpy roads without feeling every little bump. Overall, I'm really happy with the quality and how well this product performs.
X-Gravel frameset
I bought the X-Gravel frameset from this company a few years ago, and it's been really great. It's reliable and high-quality, so I would totally suggest it to others. But, I had a problem where my chain broke and messed up some other parts of my bike. The customer service was awesome though. Perry helped me figure out the right replacement part and made sure it got sent out fast. It was nice to know that even after all this time, I could still count on them for help with parts and service.
Purchased carbon fiber wheels
I just bought some carbon fiber wheels from this company and I have to say, I'm really impressed with their stuff and their customer service. Perry, one of their team members, got in touch with me not long after I bought the wheels to see if I needed any help and he even gave me a discount. The shipping was super quick from their US warehouse and I got my wheels in just a few days. The product is top-notch quality and I'm really happy with my purchase. I'll definitely be thinking about ICAN for any cycling gear I need in the future.
Carbon fiber road bike wheelset
I recently bought a set of carbon fiber road bike wheels from ICAN Cycling and I have to say, I'm super happy with how everything went down. They kept me in the loop the whole time, answering all my questions right away. The shipping was crazy fast and the wheels showed up in perfect shape. They're top-quality and I can tell a big difference when I'm out riding. No complaints here!
Customized cycling frame purchase
I had a really easy time ordering from this company, all because of Linda. She was super quick to respond to all my questions and was able to customize the color and lettering on the frame just how I wanted. Not long after, I got a preview of the design I picked. The pricing was fair, especially compared to other bike frame companies I checked out. Once I paid, I got pictures of the finished frame in less than a week. Shipping was fast and the frame came in really good packaging. This is my second frame from this company, and if it's anything like my first one, it's going to be a top-notch bike. I can't wait for the weather to warm up so I can test out my new ride.
Picture frame A1 size
I just got this A1 picture frame and it's amazing! I've been painting for a bit now, but this frame really made my artwork stand out. The 4 screw clips on the sides are super strong and can support the weight of the glass. I'm definitely going to recommend this awesome frame to all my artist buddies.
A-10 rim brake frameset in size 51
After getting the A-10 rim brake frameset from you, I just gotta say, I'm super impressed with how it's designed and built. I've been checking out Chinese carbon frames for a couple years now, and I really feel good about picking your frameset. Gonna hook it up with an Ultegra mechanical drive train, can't wait for a speedy, comfy, smooth ride. Thanks for making such a top-notch product.
TRIAERO A9 frame from a Chinese bicycle brand
I was having a hard time deciding which Chinese bike brand to go with, but in the end, I went with the TRIAERO A9 frame. It's super light and goes perfectly with my full Dura Ace setup. With pedals included, it weighs in at 7.37kgs, and I was blown away by how well it performed on the road. The mechanical hydraulic system also worked like a charm. I also have to give a shoutout to their customer service - top-notch. Highly recommend!
XDR Freehub purchase
I needed to buy an XDR freehub for my wheels, but I didn't know which hub I had. So, I got in touch with customer service for help, and they were super helpful. They not only helped me figure out the right part to get but also walked me through placing the order. Plus, the price was way lower than what I paid for a similar part for another set of wheels in the past. I was really impressed by how efficient and knowledgeable the customer service team was.
Review with most votes
ICAN Cycling: A Solid Choice f
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