Wiggle - Overall Rating based on 21 reviews
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Cycling gear purchase
I've been a customer of this company for a while, but I won't be coming back. The customer service is basically non-existent, and trying to use the website is so frustrating. It seems like there's new ownership that's dropped the ball on taking care of customers. Although my order did show up on time and was right, the whole experience was just meh. It's like they're learning bad customer service from cheap airlines.
Cycling gear purchase
I've been a customer for a while now and I have to say, this company always impresses me with their top-notch service. Ordering stuff is a breeze and the delivery is super quick and dependable. I've never had any problems with my purchases, which just shows how great the quality and attention to detail is here. I would totally recommend this company to anyone looking for cycling gear.
New crank for my mountain bike
I just got a new crank for my mountain bike from this shop. I had some questions about it and reached out to their customer service for help. I was really impressed by how well they knew their stuff and how willing they were to assist me. The crank showed up quickly and was packaged nicely, which I thought was great. All in all, I'm really pleased with my experience and would totally suggest this store to anyone else.
Terrible customer service
It's really disappointing to see a company that used to be so dependable go downhill like this. I used to rely on them for all my cycling gear, but now it feels like they're only concerned with making money off their customers. It's just really sad to see them lose their integrity.
Cycling shorts
I just bought some cycling shorts from this company and I have to say, I'm really happy with the service and value. The folks at this company really impress me with how dedicated and motivated they are, especially during these crazy times. It's obvious that not every company is like this one - Wiggle really stands out with their customer service and overall experience. I really hope the new owners of this company appreciate and respect all the hard work and effort the staff puts in.
New shoes
I recently bought these shoes and they arrived really quickly. But man, they were expensive and then they fell apart in no time. I reached out for help three times and didn't hear anything back. It's frustrating, you know?
Energy gels purchase for marathon training
I bought two boxes of energy gels for my marathon training. They were pretty affordable and showed up quickly. All in all, had a really good time shopping on this site.
Recent purchase experience
I recently bought some stuff from Wiggle, and I gotta say, it wasn't the best experience. I've been shopping there for years and have even bought a few bikes in the past. But this last order was a mess. They sent me the wrong items, and when I tried to get it sorted out, they gave me a hard time and said no. I even showed them photos as proof, but they still said no. This kind of treatment is not cool and I'm really let down by it.
Quick replacement Garmin watch
During my vacation in the UK, my old Garmin watch decided to kick the bucket on me out of nowhere. So, I had to find a replacement pronto. I did some searching online and stumbled upon this website that had just what I needed. I placed an order with next day delivery, and lo and behold, the watch showed up at my doorstep the very next morning before I even had a chance to make my morning coffee. The website was user-friendly, the prices were on point, and the delivery service was top of the line.
Helmet purchase
I've had some mixed experiences with my recent order from this company. I've ordered from them in the past and everything was good, but this time was a bit of a letdown. I ordered a helmet and when it arrived, both the outer packaging and the product box were crushed. It looked like it got messed up during delivery. I was pretty bummed that the product was damaged before it even got to me. When I reached out to customer service, they made me pay a return fee to send it back. I didn't think that was fair at all - if something is messed up, the customer shouldn't have to pay to return it. Despite that, I did end up getting a replacement helmet and it came fast and in perfect condition.
Cassette purchase
I was pretty disappointed with the website when I tried to find a cassette. The size options they had were unclear and didn't really help me out, so my whole shopping experience was a bit frustrating. I've been a loyal customer for a while now, and I've noticed that the service and prices just haven't been as good lately. It seems like the brand isn't offering good deals anymore, and the new owners just don't really get what cycling enthusiasts are looking for.
Maxxis Aggressor purchase
Even with all the tough stuff going on for the company, my purchase of a Maxxis Aggressor was a breeze. The price was right, the delivery was speedy, and I was happy to see they used recyclable packaging. It's awesome to back a company that cares about the environment. I'd give my experience a solid 5-star rating and will definitely be a repeat customer.
Bike accessories
This was the first time I ordered from this company, and I gotta say I was really impressed with how smoothly everything went. Their website was super easy to use and I got my bike accessories quickly. Even though I heard some things about problems, my experience was awesome. I just hope they keep it up and make things even better in the future.
Cycle gear
I thought about trying this company again even though I had a bad experience before. They ended up canceling my order halfway through because the items were not really in stock, even though the website said they were. I couldn't cancel the whole order and got charged full delivery fees for only getting a few of the items. It was a letdown overall.
Cycling shorts purchase
The ordering process was super easy and straightforward. I found a ton of cycling shorts on the website, so it was simple to pick out exactly what I needed. The service was really fast, and they processed my order quickly. I was kind of bummed that they forgot to include my favorite sweet pack in the delivery. It's a little thing, but it makes the experience more special. Wiggle has great prices for really good quality stuff. My cycling shorts came right on time and were in perfect condition.
Cycle-related purchase
Wiggle might not always have the lowest prices, but they offer a great selection and amazing customer service that's definitely worth checking out. I've noticed that my orders from them come quicker than I anticipate, even when I choose regular shipping.
Cycling gear purchase
Man, I've been into biking for like 20 years, and let me tell you, this store really knows what they're doing. I've dropped a ton of cash on their gear, but the service is so top-notch, it's hard to resist coming back. And the prices? Oh man, don't even get me started, they're like a steal. Returns? No problem at all. I seriously can't think of a single negative thing about this place. Keep it up, folks.
Waterproof jacket purchase
I got this awesome waterproof jacket at your store and gotta tell you, I'm super impressed with how good it is. The color is exactly what I wanted and it fits me like a glove. The sizing is spot on, which is a nice change from other cycling brands where I usually have to go a size up. Haven't had a chance to ride with the jacket on yet, but I'm pretty sure it's gonna hold up well based on how it's made. One bummer was that the delivery person didn't leave the package where I asked them to, but thankfully nothing got stolen.
Bike with weight discrepancy
I just bought a bike from Wiggle and it was supposed to be a certain weight. But when it arrived, I realized it was actually heavier than what they said, even though it matched what the manufacturer said. I was worried about this mix-up, so I reached out to Wiggle's customer service team. They quickly looked into it by weighing another bike in their warehouse to make sure the weight was accurate. After their investigation, they updated the product details on their website to show the right weight. I'm glad they were so fast to fix the issue and look into it thoroughly.
Thermal bib tights, wrong size, perfect fit
I ordered these thermal bib tights and went one size bigger thinking they'd be more comfy, but they were too small. Not good! So, I returned them and got two sizes up from my usual, and oh my gosh, they were almost perfect! I was so happy that I could finally wear them without feeling squished or uncomfortable. Shoutout to Wiggle for being cool about the return process and making sure everything worked out okay.
Review with most votes
ITS HELLA COMFORTABLE
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