Ribble Cycles - Overall Rating based on 25 reviews
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Electric assist bike purchase
I recently got a new electric assist bike and I have to say, it's been really impressive so far. It's just what I needed - I like to work up a sweat but sometimes I could use a little push, especially on those tough hills. Even though it looks like a gravel bike, this electric assist one has made a world of difference for me. I can ride for much longer without getting tired out. Now I can go on biking adventures with my partner that last over 3 hours, something I couldn't do before. The only downside was waiting for it to arrive, but on the bright side, it came a whole month earlier than I expected! I've got to give props to the company for their great service and awesome color choices for the bike.
CGR Al e purchase
I just bought the CGR AL e model from the Birmingham showroom. The customer service folks were super helpful and really made the whole process smooth and easy. It was a nice surprise when the bike showed up earlier than expected. Putting it together was a breeze and the parts are all really high quality. I went with the Enthusiast model with the Shimano 105 12-speed set up, and I gotta say, I'm loving how the bike rides. The gears switch smoothly and accurately, which makes for a really awesome biking experience.
Touch up color for hybrid electric bike
I stopped by the showroom the other day and was really impressed with how helpful the staff was. I was able to find the perfect touch up color for my hybrid electric bike, which I've had for about 4 years now. It was just what I needed to touch up some scratches and keep my bike looking sharp. They had a nice variety of products to choose from and the staff really knew their stuff and were super friendly.
Bike purchase with helpful staff
The people working at this store were really great! They went out of their way to help me set up a test ride on short notice, and even hooked me up with the perfect clipless pedals. After my ride, they guided me through the whole purchasing process, which made it a lot simpler. While the website looked user-friendly if I had tried it on my own, they made it even more convenient by taking control of the computer for me!
Electric rear hub bearing tool
I had a problem with the back hub bearing on my electric bike and decided to contact Ribble Cycles customer service. They were super helpful and knew their stuff, sending me a link to the specific tool I needed to do the fix on my own. Their fast response saved me time and cash, and with their guidance, I was able to sort out the repair easily. I definitely suggest Ribble Cycles for their top-notch customer service and knowledge in the cycling world.
Hybrid bike
I was so pumped to finally order my hybrid bike! The whole ordering thing was decent, but nothing to write home about. Checking out the showroom in Birmingham was cool, but the online process was a bit meh. Figuring out the Cycle to Work order was a headache - not sure if it was Ribble's fault or vivup's fault. And the 3-6 week delivery time is a bit of a bummer, hoping it comes sooner rather than later. I'll keep you posted on how the bike is once it finally shows up and I get to take it for a spin.
Customized bike order delivery
I just ordered a custom bike from this company and I have to say, it was super easy and straightforward. The website was easy to use and I could pick and customize my bike just the way I wanted. What really impressed me was the great customer service from Ribble. Instead of talking to a robot, I actually got to chat with a real person who knew their stuff. They were friendly, helpful, and answered all my questions so I could make a smart choice. Plus, my bike arrived in just 3-4 weeks, so I didn't have to wait long at all. I was so excited to get my hands on it!
New bike purchase
My recent trip to this store was amazing! The staff there were so friendly, chill, and really knew their stuff. It made it super easy for me to pick out something I love that's both affordable and cool-looking. I really valued the top-notch service from the team, it definitely made my shopping experience awesome. It would be the cherry on top for me if I could get the bike in four weeks because I have a cycling trip planned in five weeks in France, so having the bike by then would be perfect to enjoy it to the max. All in all, I'm really happy with my purchase and the service I got from this store.
E-bike purchase
I got this e-bike that is just so well-crafted, the paint job on it is absolutely stunning. Surprisingly, it was delivered a couple of months earlier than I was expecting. However, setting it up has been a bit of a struggle. The wires for the d12 gearing from the battery in the seat post keep falling out when I try to put them in the down tube. I've tried using electrical tape, duct tape, and even parcel tape to secure them, but they all failed because of the grease. My latest attempt involves using silicon mastic, so hopefully that does the trick. Despite the gear issues, I've still been able to take it out for 2 rides around Cardiff Bay and up to Penarth on the Zigzag path. The rides were awesome, but I definitely need to get the gears sorted out before I can fully enjoy it.
Bikes to work scheme purchase
I just used the bikes to work scheme and the staff was really helpful. But I was bummed when I found out the pro model of the gravel bike I wanted wasn't available right after I got my voucher. So I had to pick between the basic model and the top of the line one, which is why I gave it 4 stars.
New bike
I recently got a new bike from the store and it was amazing! The whole process was so simple, they even told me when they planned to send it out. But here's the kicker - I actually received the bike way before that scheduled date! It was like getting a present early! Plus, they kept me informed throughout the entire process, so I never had to worry about what was going on.
Reduced price item with expensive postage
My experience with that online store was pretty good. I got a nice deal on something I bought recently, and it showed up in good shape. But, man, the shipping cost almost as much as the item did! It would have been nicer if they covered some of that postage, especially on something small like a seatpost, you know?
Bikes and components
I've been enjoying ordering from Ribble for about a year and a half now and I've gotten three bikes and lots of parts from them. Every time I place an order, everything goes smoothly with no issues. The folks at the Clitheroe store have been super helpful in getting me all set up and explaining everything about Ribble products. It can be a little tricky to get ahold of customer service through chat or email, but at least there's a phone option. The prices on their mid to high-end bikes are really good, especially when you compare them to other brands. I've also gotten some awesome deals on components during their sales. Overall, Ribble has made it really enjoyable for me to dive into the world of cycling and try out different setups for different types of terrain.
E-bike battery warranty claim
Recently, my e-bike battery conked out on me so I called up customer service for help. I gotta say, the folks at Ribble Cycles really impressed me with how helpful and informative they were when explaining how to go about making a warranty claim. They made sure to gather all the necessary info and quickly sorted out getting my bike picked up for battery repair and then delivered back to me. I gotta hand it to them, their communication was on point with timely emails keeping me in the loop every step of the way. I really appreciate how Ribble Cycles handled my warranty claim with such great communication and efficiency.
Bike purchase for customization
My time at Ribble Cycles was a mixed bag. I liked all the customization choices they had for my bike, but it was a letdown that they didn't have some of the options I was looking for when I placed my order. And waiting over a month for it to be ready and delivered just felt like too long, especially since I was really excited to hit the road with my new bike.
Cycle to work scheme purchase
My experience with the customer service team at Ribble Cycles was outstanding. Working with Victoria and Shannon was a pleasure as they were super knowledgeable and helpful with my cycle to work scheme purchase. They were quick to respond and went above and beyond to help me choose the perfect bike. It was clear that they truly cared about making sure I was happy with my purchase and had all the info I needed. Their professionalism and commitment to great customer service really impressed me. It's great to see a company that puts customer satisfaction first and goes the extra mile to make sure you have a positive shopping experience. Overall, I'm very happy with the service I got from Ribble Cycles and would definitely recommend them to anyone looking for cycling gear or support.
E-bike purchase for disability needs
I was honestly starting to lose faith in customer service, but then Ribble Cycles completely blew me away. I needed a specific e-bike because of my disability, and the employees went out of their way to ensure I ended up with the perfect one. They really paid attention, knew their stuff, and showed genuine concern for helping me continue cycling even with my limitations. I'm so grateful for their exceptional service.
Bike purchase
My experience with the customer service at Ribble Cycles was really disappointing. I had trouble getting a quick response, and when I finally heard back, it took days. When I went to pick up my bike, it was the wrong color, and the solution they offered wasn't great. After some back and forth, I agreed to have it delivered to my home with a mechanic to set it up. But as the delivery date got closer, I didn't get a confirmation call. When I called to check, they told me the bike was back at the store. I had to make another 90-mile trip to get it, with no compensation or even a small gesture of goodwill. The bike itself is great, but Ribble Cycles really needs to step up their customer service game.
Good price and fast delivery
I just bought something online and was really happy with the great price and how fast it was shipped out. But, I messed up typing in my address during checkout which caused a little mix-up because my shipping address was different. Luckily, the customer service team caught it and gave me a call to double-check everything. All in all, it was a really good experience and I would totally suggest using their services.
Bought a bike
The website was so easy to use, and I could even chat with an advisor if I needed help. The bike I got was awesome and at a really good price compared to other places. They kept me updated on when my bike would arrive, which was great. Overall, no complaints at all!
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