Ribble Cycles

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Ribble Cycles

50% Would buy here again

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Spotlight: What are our customers saying?

J
Jaunty Sky
Ribble cycles is great alternative for great purchases if you are considering to get some great offers. Their is a sense of affordability and easyness with buying ribble cycles . It has been a g...Read on
D
Dan
Ordered a bike from Ribble in August of 2021, was originally told the dispatch date would be November of 2021. As of today--after at least 8 changes to the date with no communication or explanation...Read on

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    Would buy here again
    Overall

    Best budget-oriented bicycles to buy

    Ribble cycles is great alternative for great purchases if you are considering to get some great offers.
    Their is a sense of affordability and easyness with buying ribble cycles . It has been a great experience with them.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Ribble Gravel AL

    Ordered a bike from Ribble in August of 2021, was originally told the dispatch date would be November of 2021. As of today--after at least 8 changes to the date with no communication or explanation--the dispatch date is now the end of September 2022. If I had known this was going to take over a year for my order to be fulfilled, I would never have ordered the bike in the first place.

    Customer Service is always slow to respond (5+ business days/inquiry), generally vague, unwilling to discuss alternative options, and dismissive of complaints. I often get met with things like "we'll check on that and get back to you tomorrow or next week at the latest". Spoiler alert: they never make good on those promises either, unless you go leave negative feedback on their social media account--then they'll at least acknowledge you exist.

    Bear in mind, this company accepts payments UP FRONT--so I've been out thousands of dollars for a year with no bike to show for it. Bottom line: approach this company with EXTREME caution, in my experience they cannot be relied upon, are misleading and untrustworthy, and generally do not care about you as a customer.


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