Ribble Cycles38 reviews
This score is based on 38 genuine reviews submitted via US-Reviews since 2019.
Featured Reviews
Reviews (38)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.New bike purchase
My recent trip to this store was amazing! The staff there were so friendly, chill, and really knew their stuff. It made it super easy for me to pick out something I love that's both affordable and cool-looking. I really valued the top-notch service from the team, it definitely made my shopping experience awesome. It would be the cherry on top for me if I could get the bike in four weeks because I have a cycling trip planned in five weeks in France, so having the bike by then would be perfect to enjoy it to the max. All in all, I'm really happy with my purchase and the service I got from this store.
E-bike purchase
I got this e-bike that is just so well-crafted, the paint job on it is absolutely stunning. Surprisingly, it was delivered a couple of months earlier than I was expecting. However, setting it up has been a bit of a struggle. The wires for the d12 gearing from the battery in the seat post keep falling out when I try to put them in the down tube. I've tried using electrical tape, duct tape, and even parcel tape to secure them, but they all failed because of the grease. My latest attempt involves using silicon mastic, so hopefully that does the trick. Despite the gear issues, I've still been able to take it out for 2 rides around Cardiff Bay and up to Penarth on the Zigzag path. The rides were awesome, but I definitely need to get the gears sorted out before I can fully enjoy it.
Bikes to work scheme purchase
I just used the bikes to work scheme and the staff was really helpful. But I was bummed when I found out the pro model of the gravel bike I wanted wasn't available right after I got my voucher. So I had to pick between the basic model and the top of the line one, which is why I gave it 4 stars.
New bike
I recently got a new bike from the store and it was amazing! The whole process was so simple, they even told me when they planned to send it out. But here's the kicker - I actually received the bike way before that scheduled date! It was like getting a present early! Plus, they kept me informed throughout the entire process, so I never had to worry about what was going on.
Reduced price item with expensive postage
My experience with that online store was pretty good. I got a nice deal on something I bought recently, and it showed up in good shape. But, man, the shipping cost almost as much as the item did! It would have been nicer if they covered some of that postage, especially on something small like a seatpost, you know?
Bikes and components
I've been enjoying ordering from Ribble for about a year and a half now and I've gotten three bikes and lots of parts from them. Every time I place an order, everything goes smoothly with no issues. The folks at the Clitheroe store have been super helpful in getting me all set up and explaining everything about Ribble products. It can be a little tricky to get ahold of customer service through chat or email, but at least there's a phone option. The prices on their mid to high-end bikes are really good, especially when you compare them to other brands. I've also gotten some awesome deals on components during their sales. Overall, Ribble has made it really enjoyable for me to dive into the world of cycling and try out different setups for different types of terrain.
E-bike battery warranty claim
Recently, my e-bike battery conked out on me so I called up customer service for help. I gotta say, the folks at Ribble Cycles really impressed me with how helpful and informative they were when explaining how to go about making a warranty claim. They made sure to gather all the necessary info and quickly sorted out getting my bike picked up for battery repair and then delivered back to me. I gotta hand it to them, their communication was on point with timely emails keeping me in the loop every step of the way. I really appreciate how Ribble Cycles handled my warranty claim with such great communication and efficiency.
Bike purchase for customization
My time at Ribble Cycles was a mixed bag. I liked all the customization choices they had for my bike, but it was a letdown that they didn't have some of the options I was looking for when I placed my order. And waiting over a month for it to be ready and delivered just felt like too long, especially since I was really excited to hit the road with my new bike.
Cycle to work scheme purchase
My experience with the customer service team at Ribble Cycles was outstanding. Working with Victoria and Shannon was a pleasure as they were super knowledgeable and helpful with my cycle to work scheme purchase. They were quick to respond and went above and beyond to help me choose the perfect bike. It was clear that they truly cared about making sure I was happy with my purchase and had all the info I needed. Their professionalism and commitment to great customer service really impressed me. It's great to see a company that puts customer satisfaction first and goes the extra mile to make sure you have a positive shopping experience. Overall, I'm very happy with the service I got from Ribble Cycles and would definitely recommend them to anyone looking for cycling gear or support.
E-bike purchase for disability needs
I was honestly starting to lose faith in customer service, but then Ribble Cycles completely blew me away. I needed a specific e-bike because of my disability, and the employees went out of their way to ensure I ended up with the perfect one. They really paid attention, knew their stuff, and showed genuine concern for helping me continue cycling even with my limitations. I'm so grateful for their exceptional service.
Bike purchase
My experience with the customer service at Ribble Cycles was really disappointing. I had trouble getting a quick response, and when I finally heard back, it took days. When I went to pick up my bike, it was the wrong color, and the solution they offered wasn't great. After some back and forth, I agreed to have it delivered to my home with a mechanic to set it up. But as the delivery date got closer, I didn't get a confirmation call. When I called to check, they told me the bike was back at the store. I had to make another 90-mile trip to get it, with no compensation or even a small gesture of goodwill. The bike itself is great, but Ribble Cycles really needs to step up their customer service game.
Good price and fast delivery
I just bought something online and was really happy with the great price and how fast it was shipped out. But, I messed up typing in my address during checkout which caused a little mix-up because my shipping address was different. Luckily, the customer service team caught it and gave me a call to double-check everything. All in all, it was a really good experience and I would totally suggest using their services.
Bought a bike
The website was so easy to use, and I could even chat with an advisor if I needed help. The bike I got was awesome and at a really good price compared to other places. They kept me updated on when my bike would arrive, which was great. Overall, no complaints at all!
Bike on sale
I recently bought a bike on sale from this store and it was an awesome experience. I found a really good deal that I just couldn't resist. At first, I was a bit skeptical about the offer but I went ahead and made the purchase anyway. And I'm so glad I did! Ribble Cycles totally came through and went above and beyond my expectations. The bike showed up in just 4 days after I ordered it, which really showed me their dedication to quick service. I was super impressed with the bike's quality and the top-notch customer service provided by this company.
Gravel bike rush order
My experience with Ribble was amazing. I needed a gravel bike quickly for an upcoming Easter break, and the staff really came through to make sure my order was rushed through the build and quality checks. Even though there was a delay in delivery to the UK, Nickie from Ribble worked hard to get my bike to me on time. Their attention to detail and dedication to customer satisfaction is truly impressive. Not only was the service excellent, but the bike itself went above and beyond my expectations. My wife, who the bike was actually for, absolutely adores it. Thanks to Ribble's exceptional service and top-quality products, they've gained a loyal customer in me.
Mountain Bike with Assistance from Staff
My experience at Ribble Cycles was really good. The staff, whether it was chatting online or in person at the Cribbs Causeway store, were super helpful and knew their stuff. It was nice to be able to check out the bike in person before making up my mind. But I was bummed to find out that I couldn't test ride the bike at the Bristol store when I got there. I live a two-hour drive away in the South West, so going all the way to Clitheroe for a test ride just isn't realistic with an 11/12-hour round trip.
Ribble Gravel AL
Ordered a bike from Ribble in August of 2021, was originally told the dispatch date would be November of 2021. As of today--after at least 8 changes to the date with no communication or explanation--the dispatch date is now the end of September 2022. If I had known this was going to take over a year for my order to be fulfilled, I would never have ordered the bike in the first place.
Customer Service is always slow to respond (5+ business days/inquiry), generally vague, unwilling to discuss alternative options, and dismissive of complaints. I often get met with things like "we'll check on that and get back to you tomorrow or next week at the latest". Spoiler alert: they never make good on those promises either, unless you go leave negative feedback on their social media account--then they'll at least acknowledge you exist.
Bear in mind, this company accepts payments UP FRONT--so I've been out thousands of dollars for a year with no bike to show for it. Bottom line: approach this company with EXTREME caution, in my experience they cannot be relied upon, are misleading and untrustworthy, and generally do not care about you as a customer.Best budget-oriented bicycles to buy
Ribble cycles is great alternative for great purchases if you are considering to get some great offers.
Their is a sense of affordability and easyness with buying ribble cycles . It has been a great experience with them.
About Ribble Cycles
Ribble Cycles is a British bicycle manufacturer that specializes in designing, assembling, and selling bicycles and related accessories. Founded in 1897 in Preston, Lancashire, the company has a long history of producing a wide range of bikes, including road, track, cyclocross, gravel, and electric bicycles. Ribble Cycles is known for offering customizable options through its online platform, allowing customers to tailor specifications to their preferences. Over the years, Ribble Cycles has built a reputation for quality and innovation in the cycling industry, maintaining a balance between tradition and the latest technological advancements in bicycle design and manufacturing.
Bonus!
📊 How did Ribble Cycles shine for you?
Contact Information
363 Leach Place
PR5 8AS PRESTON
United Kingdom
Categories Ribble Cycles
Page Statistics
Last update: November 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Best budget-oriented bicycles
Ribble cycles is great alternative for great purchases if you are considering to get some great offers. Their is a sense of affordability and easyness with buying ribble cycle... Read onBy: Jaunty Sky