Joycename - Overall Rating based on 23 reviews
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Custom name necklace order
I ordered a personalized name necklace back on December 10th, but sadly, I still haven't gotten it. Even though they told me on December 23rd that it would be sent out within 2 days, I still haven't seen it. I'm really let down by the lack of updates and the hold up in getting my necklace, I was so excited to get it. Now, I'm starting to think about getting legal advice since my purchase hasn't been fulfilled.
Necklace purchase
I just bought a necklace from this company, and let me tell you, I am so happy with how everything turned out. They were great about working with me to customize the necklace, and the shipping was super fast. They really treated me well and paid attention to all the little details. The customer service was top-notch! And the necklace itself is just beautiful - I couldn't be more pleased with my decision to buy it.
Custom necklace purchase for daughter's new line sisters
I just got a custom necklace for my daughter and her new line sisters, and let me tell you I am seriously impressed with the customer service and quality from this company. When I got the necklace, I decided I wanted to tweak the design a bit, and the people at Joycename were really helpful in making it happen. The final product went above and beyond what I expected and I know these gifts will mean a lot to my daughter and her new line sisters for a long time.
fitness equipment
I recently bought some exercise gear from this company, and to be honest, I was pretty disappointed with how it all went down. Trying to order was a total mess - I couldn't get through on the phone, and the emails I sent just got back these canned responses. Even though they said they'd give me a tracking number, it took forever to hear anything. And then when I finally did get a tracking number, it was totally fake! I was so mad and now I'm seriously questioning if this company is even legit. The lack of communication and crappy service really bummed me out, and now I just want my money back ASAP.
Four items
I had a great experience with the communication and service from the seller. The artist quickly reached out to get the details on a customized item I wanted, and the final product turned out even better than I hoped. I ended up purchasing four items in total, and they were all stunning. Even though there was a mistake with one of the necklaces, the artist did everything possible to fix it and make sure I was happy. I'm really happy with my purchase and will definitely come back for more in the future.
Necklace purchase
The customer service at this place was top-notch! I was really impressed with how they took care of me while I was ordering. The staff did everything they could to make sure my necklace was just how I wanted it, even with the special request for two capital letters in my name. I'm so happy with how it turned out and I'll definitely be coming back for more in the future.
Necklace purchased
I bought this necklace, but it was totally not what I wanted. I tried to get my money back, but they just took the necklace and didn't give me a refund. It's really not cool, you know what I mean?
Personalized angel locket necklaces
I got these really cute personalized angel locket necklaces as Christmas presents. They have pictures of my grandmother and my friend's late father inside. I made sure to order them well ahead of time, in the delivery window on the website. Unfortunately, they didn't arrive in time for Christmas, even though I tried reaching out to the company for updates. They only replied once to say they wouldn't make it on time, without much of an explanation. It was disappointing to rush for last-minute gifts because of their poor communication and customer service. I've been trying to contact them for a week now, but haven't heard anything back. It's been super frustrating!
Phone wallet purchase
I tried to get a refund for a phone wallet I bought, but had no luck. I sent emails and chats, but never got a response or confirmation. The customer service was terrible and really let me down. It doesn't look good for the company.
Custom name necklace with missing diamond
I recently ordered a special name necklace with my kids' names and the word "mama" on it. Unfortunately, the "M" in "mama" is missing a diamond. I contacted the company about it and they quickly got back to me, saying they'll send me a new one since the one I got is missing a diamond. I can't wait to receive the new necklace with all the diamonds in place. I really appreciate the great customer service I've experienced so far.
Initial and birth flower ring purchase
I just bought this really pretty initial and birth flower ring from the store. When it arrived, I noticed one of the stones was missing. I got in touch with customer service and they were super quick to send me a replacement stone. The new ring arrived looking perfect and I'm really happy with how it turned out. The quality of the product is top-notch.
Diamond Name Necklace purchase
I just bought a Diamond Name Necklace from your company, and I gotta say, I am absolutely thrilled with my purchase. I placed my order on March 26th, and by April 14th, I had my necklace in hand. The whole process went really smoothly and quickly. It took about two and a half weeks to get my necklace, but let me tell you, it was definitely worth the wait. When I finally saw my necklace, I was completely blown away by how gorgeous it is. It went above and beyond my expectations, and I am so happy with it. The quality is fantastic, and I can't stop staring at it. Thank you for offering such a beautiful piece - it really made my day. Sincerely, one very happy customer.
Customizable and unique purchases
I really love this website! I've ordered a few things and every time I'm really happy with what I get. The stuff is adorable and I think it's cool that you can personalize everything to make it unique. It's nice to have something that's just for you. The quality is amazing and they always ship things out quickly. And the packaging is really cute, you can tell they care about the details. I'm totally hooked on this website and would totally tell all my friends about it!
Locket purchase for granddaughter
I got my granddaughter a locket right before Christmas, toward the end of November. I wanted to give her something really special, so I went ahead and ordered a locket with her picture inside. It was super easy to do, I just uploaded the photo online. The folks at the store were really nice and willing to help me out with anything I needed. When the locket came in, it looked amazing. My granddaughter absolutely loved it, she wears it almost every day now. It did take a little longer than I thought to get to me, but I figured it was because they were making it just right. I reached out to ask about the delivery time, and they got back to me quickly and said it would make it in time for Christmas. And it did! I had a really good experience with this purchase, so I'd definitely recommend this store to anyone looking for something special.
Bracelet for niece
I bought a bracelet for my niece before Christmas, thinking it would get here on time. But it's the 23rd now and they haven't even made it yet. I saw on their website that someone was promised their gift 5 days ago, but I still haven't gotten mine. I asked to cancel my order and get my money back because I need to find another gift for my niece. It's not cool that they're lying about delivery times and messing up the product in my order confirmation. Don't bother with this company, it's not worth the hassle or money.
Name chain purchase
Oh my goodness, I bought a name chain and the first letter looked really weird! I let them know about it and they fixed it immediately. This company is amazing, I'm definitely going to buy more things from them!
Custom heart-shaped locket in 20" chain
I just got this custom heart-shaped locket on a 20" chain and let me tell you, it blew me away. The craftsmanship is amazing and it's just as gorgeous as it looked in the pictures. I've gotten so many compliments on it already and I couldn't be more thrilled with my purchase. The only thing is, the picture I had put in there came out a bit darker than I thought it would, but I get that it all depends on the image you use. All in all, I have zero complaints about the actual product.
Name chain purchase
I just got a custom name chain from this company, and even though it took a little longer to get to me than I hoped, I was really happy with the quality and the way they treated me. They let me know right away when there was a delay because they were upgrading their system. They even sent me a sweet little gift to thank me for waiting. When my chain finally arrived, I was so excited to see how pretty and well-made it was. It was definitely worth the wait, and I can't stop showing it off to everyone!
Necklace purchase
I bought a necklace from this store not too long ago. Everything went pretty smoothly, but it did take a little longer than expected to be delivered. When it finally showed up though, I was really impressed with how nicely it was packaged and the necklace itself was great. It looked just like it did on the website and I couldn't be happier with what I bought.
Custom name necklace with stones
Oh my gosh, you guys. I am so excited about this new necklace I got. It's got my name and these sparkly stones on it and it looks absolutely amazing! The customer service folks were super friendly and made sure my special request was just how I wanted it. It did take a bit longer to arrive, but it came all the way from another country, so no big deal. I will definitely be getting more stuff from them in the future, no doubt about it!
Review with most votes
Signature Style Name Necklace
Exactly as described and beautiful! Love it got before my birthday thanks so much I appreciate it. Thank u!!! Read onBy: Trinity Maldonad