Kit Lender - Overall Rating based on 2 reviews
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ski clothing rental
Kit lender shipped out a children's glove in a womens kit - wrecking our ski weekend. My fiance missed her 9 am group instruction because we were busy tracking down a pair of gloves for her. And because it was only a weekend trip - she was not able to reschedule and we were not able to ski the second day. We got 2 hours of the 4 hour class - and that was all the skiing we were able to do because kitlender failed to provide the equipment needed - they didn't check their work prior to shipping a set of children's gloves for an adult kit. Then - they refused to believe me - waiting until they got the kit back to discuss the resolution - they refunded us $15 of $300 rentals - rental gear we were only able to use 2 hours because of their negligence - ruining our first ski vacation. BEWARE! They don't care about their clients. They don't take responsibility for their shoddy work. They don't adequately compensate you for their mistakes. A set is a set - take away one piece and it's worthless! Stay away from Kit lender - there are better options. Any option is better than Kit Lender. BEWARE!
This is the person who “helped” me - Norm MacDonald. ... Sales and Marketing ManagerWinter clothes kit
Great product, great service. Will use again.
