L'Occitane en Provence

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L'Occitane en Provence

75% Would buy here again

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Spotlight: What are our customers saying?

S
Suzanne Crable
Every time I shop L'Occitane there is a problem. The only shop is 90 minutes plane away...so I HAVE to go online. I have been looking for a Rose perfume for a long time so I ordered the Rose Ca...Read on
M
Mary Sue Ryan
The week of May 9th, I ordered the above product. To this date I have never received info that my order was received or shipping info. I called your 888 number could never get through. 3 days ag...Read on

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    Would buy here again
    Overall

    Rose Calisson perfume and face creams

    Every time I shop L'Occitane there is a problem.
    The only shop is 90 minutes plane away...so I HAVE to go online.
    I have been looking for a Rose perfume for a long time so I ordered the Rose Calisson $65.. It is cheap, tacky and very strong lingering alcohol smell. Reminds me of Axe body spray!!! Can't find a way to exchange it.
    The time before, I ordered about $200 dollars worth of beauty products.
    After 21 days I called.... long wait on the phone. They were "assessing" my order!!! I was asked if I wanted to reorder. I said yes.... they sent two.... 2 same order AND charged me the shipping that was supposed to be free.
    I called.. hours waiting on the phone.... a manager finally returned my call at 7am and left an intelligible message.
    Called again...long waiting again...their solution: I would have to return the double order THEN they would reimburse me!
    NEVER AGAIN
    The quality of the products has gone down but not the prices.. The customer service is crappy.
    NO ONE CARES


  • Ordering

    Service

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    Would buy here again
    Overall

    Cocon Serenite

    The week of May 9th, I ordered the above product. To this date I have never received info that my order was received or shipping info. I called your 888 number could never get through. 3 days ago, I sent an email...still nothing. Never again.

    dada kurata


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