Marks and Spencer74 reviews
This score is based on 74 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.First zip felt right
found a security tag tucked inside later, which was annoying. Still, for the price and fit I’m mostly happy, mildly annoyed.
Relief after mixed returns
one store good, one not. Hope training fixes the inconsistency, because it’s avoidable.
Self-checkout snag
Halfway through scanning at self-checkout I stuck the jacket under my arm and didn't notice the sewn security tag until the alarm went off later. It feels solid, warm and the zipper is unusually smooth — surprised by that. Found it on a sale rack after a friend pointed it out.
Mixed result but it worked out
inconsistent staff made this a hassle, though one shop surprised me by sorting it quickly. I needed the refund after moving and being tight on cash, so this mattered. Bracknell said there was a security hold and wouldn’t swap for a voucher; Meadows took it with no fuss — odd, I told Bracknell it was urgent.
Unnecessary search
poor handling by staff, no apology after being searched. I shopped there last Thursday afternoon, first impression was fine — tidy aisles, normal checkout. Halfway through someone asked me to wait and two employees checked my bag on the store floor. They found nothing; I showed where I put the meat back. No sorry.
Return turned into a marathon
I ordered a jacket and needed to return it — I’m disabled and don’t drive, so a pickup was essential. Evri missed the scheduled collection and I was stuck, emailed the CEO even, felt like shouting. After a while someone finally arranged a local pickup, so I’m relieved and kinda grateful it got sorted, though annoying.
Little rescue, big mood
I popped in yesterday needing soft, non-binding underwear after a small surgery, and the pair I grabbed feel like a proper little rescue — soft, breathable, sits right and actually helps when my lower back twinges. The woman at the counter was lovely, chatted while she packed it (wish I knew her name), made the whole thing feel really personal.
Mostly okay, return mess
I ordered this after seeing an ad on social. At first the product itself felt fine, actually better than I expected. Trouble started with the return — courier never showed. Asked M&S, they told me to bring it back to a store. I'm disabled and can't drive, so that was a dead end. Disappointing, really.
Half the surprise
Thought I had the perfect plan for our 40th — ordered 100 white roses for my wife. Instead the box had only 33 stems and lots of petals with brown edges, which kinda ruined the moment. They refunded and sent a small £10 gesture, so I'm relieved but still pretty disappointed.
Late, warm, but she smiled
I almost didn't order — worried they'd arrive late on my mom's birthday, and with the day hitting 28°C I pictured a sad bouquet in a hot van. They showed up about 15 minutes late and a bit wilted (yeah, looked like they'd had a sauna), but she still loved them, so my anger cooled. Not ideal, though.
Receipt surprise
call support first before raising Cain in the shop — it helps.
Birthday plans went flat
So there I was, expecting flowers, fizz and chocolates for my wife's birthday — ordered three days ahead and thought I was sorted. No one at M&S bothered to call until after 2pm on the delivery day to say they couldn't make it, and the refund offer felt like an afterthought. I'm disabled and couldn't dash into town, so it left us empty-handed. Really poor service, avoid if you can.
Morning flowers looked rough
Woke up this morning to flowers a friend sent and, honestly, they looked pretty sad — petals browning and already dropping. That annoyed me because I had the exact same problem with a bouquet from relatives last week, so it felt like a pattern. I called M&S customer service and they handled it really well, offered replacements fast. My guess is they sat in a hot van all day. Kinda frustrating, but relieved they fixed it.
Surprise that actually worked
I got a £35 bouquet from a coworker for my work anniversary. Delivery was delayed a day and I braced for droopy stems, but when it arrived the next morning the blooms still looked lively. Not perfect — a few petals were tired — but it brightened my desk for a week. Simple surprise, actually made my morning and I felt pleased and calmer.
Awkward checkout moment
Overall, it was awkward but okay — staff said sorry, though it was annoying. I had popped in during a day of moving and grabbed clothes plus some ready-to-eat meat because I couldn't cook that night. As I walked out the alarm went off, security stopped me and opened my bags, checked the paid meat pack. I asked them to remove the security tab; they just said sorry, that's it. I mean, I paid, right? I'm glad it ended without drama.
Random trip, big win
soft, supportive, sits flat under tees, straps don’t dig. I’ve worn it three days in a row already, and it’s just comfortable. Really made my week, low-key emotional.
Two late deliveries, no fix
Halfway through dinner I kept refreshing the tracker — it said "delivered today" and then nothing. My sister tipped me to try M&S, so I made two orders over three weeks; both stalled on that status. They used Evri, and I had six other Evri deliveries from other shops arrive on time, so it felt like an M&S issue. Customer service was polite but slow. Product seemed fine, but the delivery mess put me off; I won't order again.
Almost sold, then stuck in limbo
A friend tipped me off and I almost skipped it — I was skeptical — but the site looked good and checkout was quick, so I placed two orders. Both got stuck on tracking saying "today" and then nothing. Support was polite and tried to help, and I had other couriers arrive fine that week, so it felt like an M&S delivery glitch. I like the range though; just bummed the deliveries failed.
Half a suit, mostly sorted
I was halfway through checkout when I thought, "here we go again" — stock looked fine online but could I trust it? I ordered a blazer and pants despite being cautious; had mix-ups with other retailers. Night before delivery I was told the pants were out of stock, while the site still showed them. Tried to reorder, it failed. Customer service set up a store pickup for the blazer and refunded the pants. Still annoying, but they mostly fixed it.
Caught it just in time
I won't go back. I found the rice the day before I planned to cook — noticed a weird green patch when I tipped it into the pot, so my dinner was ruined. Staff at the Hastings store were brusque and wouldn't even offer a refund or an apology. Complaint line wasn't helpful. On the bright side, at least I spotted it early and avoided an even bigger mess.
About Marks and Spencer
Marks and Spencer Group plc (commonly abbreviated to M&S) is a major British multinational retailer headquartered in London, England. It specializes in the selling of clothing, home products, and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. Over more than a century, the company has grown from a single market stall to become an international retailer known for its commitment to quality, value, and service. M&S operates various stores across the UK and has a growing international presence. The company is also known for its emphasis on sustainability and ethical sourcing.
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Categories Marks and Spencer
Online Shop | Fashion | Home and Garden
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Last update: December 2025
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