Marks and Spencer84 reviews
This score is based on 84 genuine reviews submitted via US-Reviews since 2020.
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I needed something quick after a brutal move and a sore back. Was annoyed when I learned the pastries were frozen and had shrunk, but when I finally tried one I relaxed — decent taste, small but fine really.
Sparks gone after hack
I want my Sparks account back — it's been unusable since that breach. I used it every week until last month; at first it was handy and fast. Now my email won't register, support replies are vague, though oddly I can still see old points.
Locked after the hack
I need my Sparks account restored. It stopped working after the hack and my email won’t register (M and S block it), so I’m locked out. I used Sparks for years and liked the simple app; communications were poor, though one rep helped.
No big sizes in store
pretty disappointing - their stores barely carry larger women's sizes and staff just told me to order online. Not everyone does that. I had better luck at other retailers, but if you’re fine with web-only it sort of works. Staff seemed unconcerned, which annoyed me a bit.
Didn't expect it, but it worked
Already skeptical, I walked past the ladies section at Rushden Lakes and sent my sister to check Brotherhood Retail Park. Staff there just told her to order online, which annoyed me. I ordered anyway, delivery arrived, it fit, and that’s when I felt satisfied.
Finally got lucky at M&S
surprised — I actually found my size this time. I went in last Saturday after weeks of creeping online and seeing nothing but big sizes. First look was bleak, rails full of larges, but a staffer dug one out. Happy and relieved, didn’t expect that at all.
Patio pick with quirks
I first spotted this at a friend's garden and she tipped me to try it. It’s been pretty easy to keep alive. The flowers keep coming, which I like. Color is kinda faded though, pale and a bit fake looking. Not perfect, but still decent for my patio.
Always sold out, delivery saved it
Was fed up — kept finding sizes gone, which matters when you’ve got a bad back and needed proper fit for moving. I complained online, customer service sorted a hold for me, delivery arrived earlier than expected. Still annoying they run out, but service and delivery redeemed it.
Worth it, despite the bumps
Overall I'm happy enough, even though it wasn't perfect. I paid for scheduled deliveries and a few showed up late — one of nine gifts only came at first — but support sorted most of it and replacements followed. Had worse experiences elsewhere, so I'd recommend with patience.
Delivery scheduling mess
the date picker was clunky and only showed slots weeks away. I kept retrying, then the order auto-canceled. Kinda disappointed, so switching services.
First zip felt right
found a security tag tucked inside later, which was annoying. Still, for the price and fit I’m mostly happy, mildly annoyed.
Relief after mixed returns
one store good, one not. Hope training fixes the inconsistency, because it’s avoidable.
Self-checkout snag
Halfway through scanning at self-checkout I stuck the jacket under my arm and didn't notice the sewn security tag until the alarm went off later. It feels solid, warm and the zipper is unusually smooth — surprised by that. Found it on a sale rack after a friend pointed it out.
Mixed result but it worked out
inconsistent staff made this a hassle, though one shop surprised me by sorting it quickly. I needed the refund after moving and being tight on cash, so this mattered. Bracknell said there was a security hold and wouldn’t swap for a voucher; Meadows took it with no fuss — odd, I told Bracknell it was urgent.
Unnecessary search
poor handling by staff, no apology after being searched. I shopped there last Thursday afternoon, first impression was fine — tidy aisles, normal checkout. Halfway through someone asked me to wait and two employees checked my bag on the store floor. They found nothing; I showed where I put the meat back. No sorry.
Return turned into a marathon
I ordered a jacket and needed to return it — I’m disabled and don’t drive, so a pickup was essential. Evri missed the scheduled collection and I was stuck, emailed the CEO even, felt like shouting. After a while someone finally arranged a local pickup, so I’m relieved and kinda grateful it got sorted, though annoying.
Little rescue, big mood
I popped in yesterday needing soft, non-binding underwear after a small surgery, and the pair I grabbed feel like a proper little rescue — soft, breathable, sits right and actually helps when my lower back twinges. The woman at the counter was lovely, chatted while she packed it (wish I knew her name), made the whole thing feel really personal.
Mostly okay, return mess
I ordered this after seeing an ad on social. At first the product itself felt fine, actually better than I expected. Trouble started with the return — courier never showed. Asked M&S, they told me to bring it back to a store. I'm disabled and can't drive, so that was a dead end. Disappointing, really.
Half the surprise
Thought I had the perfect plan for our 40th — ordered 100 white roses for my wife. Instead the box had only 33 stems and lots of petals with brown edges, which kinda ruined the moment. They refunded and sent a small £10 gesture, so I'm relieved but still pretty disappointed.
Late, warm, but she smiled
I almost didn't order — worried they'd arrive late on my mom's birthday, and with the day hitting 28°C I pictured a sad bouquet in a hot van. They showed up about 15 minutes late and a bit wilted (yeah, looked like they'd had a sauna), but she still loved them, so my anger cooled. Not ideal, though.
About Marks and Spencer
Marks and Spencer Group plc (commonly abbreviated to M&S) is a major British multinational retailer headquartered in London, England. It specializes in the selling of clothing, home products, and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. Over more than a century, the company has grown from a single market stall to become an international retailer known for its commitment to quality, value, and service. M&S operates various stores across the UK and has a growing international presence. The company is also known for its emphasis on sustainability and ethical sourcing.
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Categories Marks and Spencer
Online Shop | Fashion | Home and Garden
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Last update: December 2025
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Review with most votes
Big store small pricing
Excellent Products either men or women and kids Normally every family have these three sizes of apparels shoes or any wearable articles.Everything is available for all seasons.... Read onBy: Marie