Marks and Spencer66 reviews
This score is based on 66 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Half the surprise
Thought I had the perfect plan for our 40th — ordered 100 white roses for my wife. Instead the box had only 33 stems and lots of petals with brown edges, which kinda ruined the moment. They refunded and sent a small £10 gesture, so I'm relieved but still pretty disappointed.
Late, warm, but she smiled
I almost didn't order — worried they'd arrive late on my mom's birthday, and with the day hitting 28°C I pictured a sad bouquet in a hot van. They showed up about 15 minutes late and a bit wilted (yeah, looked like they'd had a sauna), but she still loved them, so my anger cooled. Not ideal, though.
Receipt surprise
call support first before raising Cain in the shop — it helps.
Birthday plans went flat
So there I was, expecting flowers, fizz and chocolates for my wife's birthday — ordered three days ahead and thought I was sorted. No one at M&S bothered to call until after 2pm on the delivery day to say they couldn't make it, and the refund offer felt like an afterthought. I'm disabled and couldn't dash into town, so it left us empty-handed. Really poor service, avoid if you can.
Morning flowers looked rough
Woke up this morning to flowers a friend sent and, honestly, they looked pretty sad — petals browning and already dropping. That annoyed me because I had the exact same problem with a bouquet from relatives last week, so it felt like a pattern. I called M&S customer service and they handled it really well, offered replacements fast. My guess is they sat in a hot van all day. Kinda frustrating, but relieved they fixed it.
Surprise that actually worked
I got a £35 bouquet from a coworker for my work anniversary. Delivery was delayed a day and I braced for droopy stems, but when it arrived the next morning the blooms still looked lively. Not perfect — a few petals were tired — but it brightened my desk for a week. Simple surprise, actually made my morning and I felt pleased and calmer.
Awkward checkout moment
Overall, it was awkward but okay — staff said sorry, though it was annoying. I had popped in during a day of moving and grabbed clothes plus some ready-to-eat meat because I couldn't cook that night. As I walked out the alarm went off, security stopped me and opened my bags, checked the paid meat pack. I asked them to remove the security tab; they just said sorry, that's it. I mean, I paid, right? I'm glad it ended without drama.
Random trip, big win
soft, supportive, sits flat under tees, straps don’t dig. I’ve worn it three days in a row already, and it’s just comfortable. Really made my week, low-key emotional.
Two late deliveries, no fix
Halfway through dinner I kept refreshing the tracker — it said "delivered today" and then nothing. My sister tipped me to try M&S, so I made two orders over three weeks; both stalled on that status. They used Evri, and I had six other Evri deliveries from other shops arrive on time, so it felt like an M&S issue. Customer service was polite but slow. Product seemed fine, but the delivery mess put me off; I won't order again.
Almost sold, then stuck in limbo
A friend tipped me off and I almost skipped it — I was skeptical — but the site looked good and checkout was quick, so I placed two orders. Both got stuck on tracking saying "today" and then nothing. Support was polite and tried to help, and I had other couriers arrive fine that week, so it felt like an M&S delivery glitch. I like the range though; just bummed the deliveries failed.
Half a suit, mostly sorted
I was halfway through checkout when I thought, "here we go again" — stock looked fine online but could I trust it? I ordered a blazer and pants despite being cautious; had mix-ups with other retailers. Night before delivery I was told the pants were out of stock, while the site still showed them. Tried to reorder, it failed. Customer service set up a store pickup for the blazer and refunded the pants. Still annoying, but they mostly fixed it.
Caught it just in time
I won't go back. I found the rice the day before I planned to cook — noticed a weird green patch when I tipped it into the pot, so my dinner was ruined. Staff at the Hastings store were brusque and wouldn't even offer a refund or an apology. Complaint line wasn't helpful. On the bright side, at least I spotted it early and avoided an even bigger mess.
Halfway Unwrapping I Smiled
Right in the middle of unwrapping the Christmas hamper I paused, I had been a bit smug and annoyed because of that whole delivery confusion (Edinburgh OK, Glasgow nope). I started using it that first evening, making plates for the family, and my first thought was, huh, this is really good. The cheeses and sweets were way better than I expected, and when everyone kept going back for more, that's when I knew I was pleased.
Half a suit, whole confusion
Woke up to an email saying only the pants were out of stock — weird, because when I ordered it said everything was available. I went back to the site, still shows in stock, tried to reorder, it let me — then bounced back to "out of stock." Feels like their inventory system barely talks to itself. At least I can grab the blazer in-store, so something worked. Other retailers sort this out faster, but it's usable.
Not worth the hassle
Honestly, I won't order from them again. I bought a pair of pants listed at $69.49 and the tag on the item said £39.50, which is about $49. Felt like I paid twenty bucks extra for something cheap. I also paid $13 for shipping. When I emailed, the reply was a bit of a brush-off — "we need to pay staff and rent" — which didn't help. I've had clearer service elsewhere. Fit was okay though, so mixed feelings.
Quiet little win
I opened the door and set the bouquet on their table in a rough week. I ordered it for my son and daughter-in-law after my brother died; I checked it when it arrived — clean white blooms, a simple vase that didn't look cheap. I was quietly relieved. The moment I knew I’d made the right choice was when my son said it brightened the room and they lasted a week, with just a few petals falling. It felt like a small, real comfort.
Halfway-home surprise
I was halfway home when I checked my banking app and noticed £70 had been taken twice for a pair of men's shoes I’d just bought in Chichester. The shoes are actually fine — comfy straight away — but getting the money back was a pain. Spent ages on the phone with an overseas call center I could hardly follow, and they said the only way to refund was to go back to that exact store, 15 miles away. Couldn’t use a closer branch. Annoying and clunky, but the shoes do what I wanted.
Two charges, one headache
I walked out with new shoes and a weird feeling, like something wasn't right. Before I bought them I hesitated — stores have messed me up before — but they looked good so I went for it. Later I checked my bank and saw two charges. I called the overseas call center twice. Hard to understand and they kept saying go back to the original store for a refund. That's 15 miles each way. Couldn't return at a closer branch. So now I'm stuck sorting their mistake. Disappointing and a bit annoying, honestly.
Packaging could be better
Saw the bags at my local store on a slow Tuesday, a friend had mentioned it too. Used to get tissue and neat packing. Now items are tossed in thin plastic that feels cheap and bites into your hands when carrying. Groceries slide around. Fragile things are less protected. I like the store otherwise. Simple change would help — paper or biodegradable bags and a bit more careful packing. It would make the whole trip feel less like a hassle. I'd actually come back more often if they fixed that.
Close but not classic
a chocolate sponge rather than the pale, vanilla crumb I expect. It tasted fine, honestly, and I ate most of it, but as a lamington purist it missed the mark. Had similar letdowns from other shops before, so not shocked. Still, I finished it.
About Marks and Spencer
Marks and Spencer Group plc (commonly abbreviated to M&S) is a major British multinational retailer headquartered in London, England. It specializes in the selling of clothing, home products, and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. Over more than a century, the company has grown from a single market stall to become an international retailer known for its commitment to quality, value, and service. M&S operates various stores across the UK and has a growing international presence. The company is also known for its emphasis on sustainability and ethical sourcing.
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Categories Marks and Spencer
Online Shop | Fashion | Home and Garden
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Last update: December 2025
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Review with most votes
Big store small pricing
Excellent Products either men or women and kids Normally every family have these three sizes of apparels shoes or any wearable articles.Everything is available for all seasons.... Read onBy: Marie