Marks and Spencer50 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Halfway-home surprise
I was halfway home when I checked my banking app and noticed £70 had been taken twice for a pair of men's shoes I’d just bought in Chichester. The shoes are actually fine — comfy straight away — but getting the money back was a pain. Spent ages on the phone with an overseas call center I could hardly follow, and they said the only way to refund was to go back to that exact store, 15 miles away. Couldn’t use a closer branch. Annoying and clunky, but the shoes do what I wanted.
Two charges, one headache
I walked out with new shoes and a weird feeling, like something wasn't right. Before I bought them I hesitated — stores have messed me up before — but they looked good so I went for it. Later I checked my bank and saw two charges. I called the overseas call center twice. Hard to understand and they kept saying go back to the original store for a refund. That's 15 miles each way. Couldn't return at a closer branch. So now I'm stuck sorting their mistake. Disappointing and a bit annoying, honestly.
Packaging could be better
Saw the bags at my local store on a slow Tuesday, a friend had mentioned it too. Used to get tissue and neat packing. Now items are tossed in thin plastic that feels cheap and bites into your hands when carrying. Groceries slide around. Fragile things are less protected. I like the store otherwise. Simple change would help — paper or biodegradable bags and a bit more careful packing. It would make the whole trip feel less like a hassle. I'd actually come back more often if they fixed that.
Close but not classic
a chocolate sponge rather than the pale, vanilla crumb I expect. It tasted fine, honestly, and I ate most of it, but as a lamington purist it missed the mark. Had similar letdowns from other shops before, so not shocked. Still, I finished it.
Not quite a Lamington
To put it bluntly, I walked away disappointed — it's not a proper Lamington. I saw them on a shelf after a friend mentioned them, so I was curious. First thing I did was peel off the weird jam-and-buttercream topping (why?), then bit into the coconut-covered cake. The sponge was chocolate, not the light golden vanilla I expect; it felt like a cousin, not the real thing. Taste-wise it was fine, pleasant even, but if you want an authentic Aussie Lamington, look elsewhere. I would probably skip it next time.
Pretty bouquet, mixed feelings
The bouquet arrived looking gorgeous in the photos—vivid colors and a nice scent that actually brightened the room. I sent it to my daughter as a little pick-me-up while she was resting after hospital, so I was hopeful. Sadly maybe half the roses were wilted or had brown edges, which was disappointing. Delivery itself was quick and the wrapping was tidy, so that part was fine. Customer service seemed eager to help but kept insisting on speaking with her directly, even when she was clearly unwell; that felt a bit heavy-handed. I'd suggest they accept photos and be more gentle. Overall mixed, but some positives.
Mixed bag, honestly
double-check fulfillment type and address before you buy. I might still try again.
Doorstep relief
the box was scuffed, the seam on the sleeve isn’t perfect, but the item does the job every morning. Not flawless, customer service could’ve been faster, prices are okay. For daily use this works and that moment at the door made me satisfied.
Checkout mess and a security worry
I was scrolling on my lunch break and thought I’d grab a few things. Two looked fine, one said click and collect, the others turned out delivery-only — I missed that at first. Even worse, the delivery items were set to my old address even though I’d removed it from the app. I managed to cancel within half an hour, so that part was ok, but now I’m waiting 5–7 days for a refund. That’s really annoying, too. I also heard about the data breach and feel a bit creeped out. Wish they’d label stuff clearer, fix the address bug and speed up refunds.
Small win, surprisingly useful
the app lagged once and some offers still don’t match my tastes, and I waited a few minutes to pick up in store. Still, it erased most of my doubts and saved me cash.
Almost gave up, then a helpful call
I first heard about the food-hall return option from a friend and figured I'd try it — seemed convenient. After I dropped the package off I kept checking my account and the refund date came and went, so I called. The rep was actually polite and tried to help, though the line cut a bit in places. When she said they'd track it and I should see the refund in five working days, I finally felt a weight lift off my chest — that’s the moment I was satisfied, honestly. Still annoying it went missing in the first place, and you gotta watch these refunds closely, but at least someone on the phone sorted it out.
Finally useful offers
earlier offers were mostly irrelevant and the app navigation is a bit clunky, but delivery/collection and customer service were solid. Overall not perfect, but saved time and money.
Slow returns, still waiting
I first heard about their online shop from a friend after the local store shut — I was wary at first (online only? hmm), but figured I'd give it a try. Turns out my hesitation wasn't totally unfounded. I sent a return through the food hall route and it's been dragging on longer than expected. I rang customer support; the person was polite and tried to help, but they couldn't find the items in the system and said the refund should hit in about five business days. That was a week ago. So yeah, keep checking your account or you'll be out cash for a bit. Decent when it works, but returns need serious fixing.
Ripped box, shrugged driver
When the driver pointed at the ripped box and shrugged, that’s when it sank in. I’d ordered six furniture pieces and two arrived damaged — the sideboard and the dining table. After seven calls I finally arranged a collection and a separate replacement. The replacement sideboard was actually fine, but the replacement table arrived worse than the first; the delivery team even commented on how chaotic the distro depot looked. They saw the broken table and still left it, saying I had to set up the pickup and swap myself. I’ve been stuck in a phone-loop for weeks, waiting for them to collect the damaged table while eight chairs gather dust. I’ve had smoother fixes with other retailers before, so this was frustrating, but at least one item turned out okay, oddly.
Two sad bouquets, one tiny bright spot
Okay, funny story — not really funny. I was nervous about ordering flowers for my fiancée after the hospital stay, had my doubts because I’ve had iffy deliveries from other places before, but family sent these from M&S Flower Market so I hoped for the best. Nope. Two deliveries, Wednesday and Thursday, both floppy, shriveled roses and limp blooms that looked like they’d had a rough week already. We followed the care instructions, waited a couple days, then tossed them. Weirdly, one tiny rose still had decent color, which surprised me, but it didn’t save the rest. Also, they left both on the step and didn’t ring. Felt like a waste of money and effort.
Half a day wasted, but the groceries were okay
a nearly impossible number to find, three tries through terrible automated menus, and zero real help when the window passed. Felt like customer service was an afterthought. If they sorted out the communications and made refunds or updates easier, I’d come back. For now, I can say the product is decent but the service and delivery ruined the day.
Half usable, half chaos
the furniture itself is fine for daily use, but the whole delivery and customer service process was a mess — so don’t expect it to be tidy. I ordered six pieces for our dining area — sideboard for all the plates, table for family dinners, chairs that somehow arrived in excess. Sideboard replacement ended up okay, table replacement arrived worse than the first box (yep, true). Spent weeks on hold, repeating the same story over and over, arranging pickups and swaps that never quite happen. Delivery guys even pointed at the mangled packaging and shrugged; they left me to sort the return. In the meantime I have a usable table (if you don’t look too close) and eight pointless chairs forming a sad centerpiece. Not perfect, but usable.
Changed my mind, actually pretty pleased
I was ready to give up, but I'm glad I stuck with it. Bought some wardrobe pieces for spring a couple weeks ago and at first I was annoyed — two different stores gave me mixed advice, the phone line was brusque and unhelpful (felt almost rude), and only part of my order showed up. So yeah, skeptical. I spent ages on the website, chased customer service for two weeks, they asked to refund and have me reorder — not ideal. But when the final items arrived they were exactly what I wanted: good fit, nice quality, and worth the hassle. I started wearing the pieces right away — washed one already and it held up better than I expected. It took patience and a few calls, and I had to reorder, but the product itself redeemed the experience. Would I recommend? Tentatively yes — expect a few bumps, but if you can hang on you might end up happy like I am now.
Almost walked away, glad I didn’t
I was honestly about to bail — two different shop assistants gave me opposite advice and I left more confused than when I walked in. I rang the helpline and the first call felt a bit flat, so yeah, I had my doubts before ordering. Still, I pushed through the website and placed the order. Only part of it arrived at first and I thought, oh no, here we go. But after a follow-up chat they sorted the refund and re-sent the missing pieces quicker than I expected. The site itself was easy once you get used to it, and the items fit like they said they would. I’ve had worse experiences with other companies where nothing gets fixed, so this felt like a nice surprise — not perfect, had a couple of hiccups, but overall I'm relieved and actually happy I stuck with it. Kind of grateful it turned out better than my first impression.
Bittersweet gift buy
DHL marked it delivered but the note said “signed by destroyed.” I rang DHL and they confirmed it was damaged in transit — at least that cleared up the mystery, so small relief there. M&S? Radio silence. I’ve emailed, no proper way to report a missing or destroyed parcel, no apology, nothing. It’s been almost a week and I’m still stuck — no refund, no answer. Mildly grateful the tracking wasn't lying, but frustrated with the lack of customer care. If you like their stuff, go ahead — but maybe don’t send surprises overseas without checking the support first.
About Marks and Spencer
Marks and Spencer Group plc (commonly abbreviated to M&S) is a major British multinational retailer headquartered in London, England. It specializes in the selling of clothing, home products, and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. Over more than a century, the company has grown from a single market stall to become an international retailer known for its commitment to quality, value, and service. M&S operates various stores across the UK and has a growing international presence. The company is also known for its emphasis on sustainability and ethical sourcing.
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Categories Marks and Spencer
Online Shop | Fashion | Home and Garden
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Last update: November 2025
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Review with most votes
Big store small pricing
Excellent Products either men or women and kids Normally every family have these three sizes of apparels shoes or any wearable articles.Everything is available for all seasons.... Read onBy: Marie