Marks and Spencer74 reviews
This score is based on 74 genuine reviews submitted via US-Reviews since 2020.
Featured Reviews
Reviews (74)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Halfway Unwrapping I Smiled
Right in the middle of unwrapping the Christmas hamper I paused, I had been a bit smug and annoyed because of that whole delivery confusion (Edinburgh OK, Glasgow nope). I started using it that first evening, making plates for the family, and my first thought was, huh, this is really good. The cheeses and sweets were way better than I expected, and when everyone kept going back for more, that's when I knew I was pleased.
Half a suit, whole confusion
Woke up to an email saying only the pants were out of stock — weird, because when I ordered it said everything was available. I went back to the site, still shows in stock, tried to reorder, it let me — then bounced back to "out of stock." Feels like their inventory system barely talks to itself. At least I can grab the blazer in-store, so something worked. Other retailers sort this out faster, but it's usable.
Not worth the hassle
Honestly, I won't order from them again. I bought a pair of pants listed at $69.49 and the tag on the item said £39.50, which is about $49. Felt like I paid twenty bucks extra for something cheap. I also paid $13 for shipping. When I emailed, the reply was a bit of a brush-off — "we need to pay staff and rent" — which didn't help. I've had clearer service elsewhere. Fit was okay though, so mixed feelings.
Quiet little win
I opened the door and set the bouquet on their table in a rough week. I ordered it for my son and daughter-in-law after my brother died; I checked it when it arrived — clean white blooms, a simple vase that didn't look cheap. I was quietly relieved. The moment I knew I’d made the right choice was when my son said it brightened the room and they lasted a week, with just a few petals falling. It felt like a small, real comfort.
Halfway-home surprise
I was halfway home when I checked my banking app and noticed £70 had been taken twice for a pair of men's shoes I’d just bought in Chichester. The shoes are actually fine — comfy straight away — but getting the money back was a pain. Spent ages on the phone with an overseas call center I could hardly follow, and they said the only way to refund was to go back to that exact store, 15 miles away. Couldn’t use a closer branch. Annoying and clunky, but the shoes do what I wanted.
Two charges, one headache
I walked out with new shoes and a weird feeling, like something wasn't right. Before I bought them I hesitated — stores have messed me up before — but they looked good so I went for it. Later I checked my bank and saw two charges. I called the overseas call center twice. Hard to understand and they kept saying go back to the original store for a refund. That's 15 miles each way. Couldn't return at a closer branch. So now I'm stuck sorting their mistake. Disappointing and a bit annoying, honestly.
Packaging could be better
Saw the bags at my local store on a slow Tuesday, a friend had mentioned it too. Used to get tissue and neat packing. Now items are tossed in thin plastic that feels cheap and bites into your hands when carrying. Groceries slide around. Fragile things are less protected. I like the store otherwise. Simple change would help — paper or biodegradable bags and a bit more careful packing. It would make the whole trip feel less like a hassle. I'd actually come back more often if they fixed that.
Close but not classic
a chocolate sponge rather than the pale, vanilla crumb I expect. It tasted fine, honestly, and I ate most of it, but as a lamington purist it missed the mark. Had similar letdowns from other shops before, so not shocked. Still, I finished it.
Not quite a Lamington
To put it bluntly, I walked away disappointed — it's not a proper Lamington. I saw them on a shelf after a friend mentioned them, so I was curious. First thing I did was peel off the weird jam-and-buttercream topping (why?), then bit into the coconut-covered cake. The sponge was chocolate, not the light golden vanilla I expect; it felt like a cousin, not the real thing. Taste-wise it was fine, pleasant even, but if you want an authentic Aussie Lamington, look elsewhere. I would probably skip it next time.
Pretty bouquet, mixed feelings
The bouquet arrived looking gorgeous in the photos—vivid colors and a nice scent that actually brightened the room. I sent it to my daughter as a little pick-me-up while she was resting after hospital, so I was hopeful. Sadly maybe half the roses were wilted or had brown edges, which was disappointing. Delivery itself was quick and the wrapping was tidy, so that part was fine. Customer service seemed eager to help but kept insisting on speaking with her directly, even when she was clearly unwell; that felt a bit heavy-handed. I'd suggest they accept photos and be more gentle. Overall mixed, but some positives.
Mixed bag, honestly
double-check fulfillment type and address before you buy. I might still try again.
Doorstep relief
the box was scuffed, the seam on the sleeve isn’t perfect, but the item does the job every morning. Not flawless, customer service could’ve been faster, prices are okay. For daily use this works and that moment at the door made me satisfied.
Checkout mess and a security worry
I was scrolling on my lunch break and thought I’d grab a few things. Two looked fine, one said click and collect, the others turned out delivery-only — I missed that at first. Even worse, the delivery items were set to my old address even though I’d removed it from the app. I managed to cancel within half an hour, so that part was ok, but now I’m waiting 5–7 days for a refund. That’s really annoying, too. I also heard about the data breach and feel a bit creeped out. Wish they’d label stuff clearer, fix the address bug and speed up refunds.
Small win, surprisingly useful
the app lagged once and some offers still don’t match my tastes, and I waited a few minutes to pick up in store. Still, it erased most of my doubts and saved me cash.
Almost gave up, then a helpful call
I first heard about the food-hall return option from a friend and figured I'd try it — seemed convenient. After I dropped the package off I kept checking my account and the refund date came and went, so I called. The rep was actually polite and tried to help, though the line cut a bit in places. When she said they'd track it and I should see the refund in five working days, I finally felt a weight lift off my chest — that’s the moment I was satisfied, honestly. Still annoying it went missing in the first place, and you gotta watch these refunds closely, but at least someone on the phone sorted it out.
Finally useful offers
earlier offers were mostly irrelevant and the app navigation is a bit clunky, but delivery/collection and customer service were solid. Overall not perfect, but saved time and money.
Slow returns, still waiting
I first heard about their online shop from a friend after the local store shut — I was wary at first (online only? hmm), but figured I'd give it a try. Turns out my hesitation wasn't totally unfounded. I sent a return through the food hall route and it's been dragging on longer than expected. I rang customer support; the person was polite and tried to help, but they couldn't find the items in the system and said the refund should hit in about five business days. That was a week ago. So yeah, keep checking your account or you'll be out cash for a bit. Decent when it works, but returns need serious fixing.
Ripped box, shrugged driver
When the driver pointed at the ripped box and shrugged, that’s when it sank in. I’d ordered six furniture pieces and two arrived damaged — the sideboard and the dining table. After seven calls I finally arranged a collection and a separate replacement. The replacement sideboard was actually fine, but the replacement table arrived worse than the first; the delivery team even commented on how chaotic the distro depot looked. They saw the broken table and still left it, saying I had to set up the pickup and swap myself. I’ve been stuck in a phone-loop for weeks, waiting for them to collect the damaged table while eight chairs gather dust. I’ve had smoother fixes with other retailers before, so this was frustrating, but at least one item turned out okay, oddly.
Two sad bouquets, one tiny bright spot
Okay, funny story — not really funny. I was nervous about ordering flowers for my fiancée after the hospital stay, had my doubts because I’ve had iffy deliveries from other places before, but family sent these from M&S Flower Market so I hoped for the best. Nope. Two deliveries, Wednesday and Thursday, both floppy, shriveled roses and limp blooms that looked like they’d had a rough week already. We followed the care instructions, waited a couple days, then tossed them. Weirdly, one tiny rose still had decent color, which surprised me, but it didn’t save the rest. Also, they left both on the step and didn’t ring. Felt like a waste of money and effort.
Half a day wasted, but the groceries were okay
a nearly impossible number to find, three tries through terrible automated menus, and zero real help when the window passed. Felt like customer service was an afterthought. If they sorted out the communications and made refunds or updates easier, I’d come back. For now, I can say the product is decent but the service and delivery ruined the day.
About Marks and Spencer
Marks and Spencer Group plc (commonly abbreviated to M&S) is a major British multinational retailer headquartered in London, England. It specializes in the selling of clothing, home products, and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. Over more than a century, the company has grown from a single market stall to become an international retailer known for its commitment to quality, value, and service. M&S operates various stores across the UK and has a growing international presence. The company is also known for its emphasis on sustainability and ethical sourcing.
Bonus!
📊 How did Marks and Spencer shine for you?
Contact Information
Categories Marks and Spencer
Online Shop | Fashion | Home and Garden
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Big store small pricing
Excellent Products either men or women and kids Normally every family have these three sizes of apparels shoes or any wearable articles.Everything is available for all seasons.... Read onBy: Marie