Melodysusie Reviews
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2 in 1 e-file and dust collector
I recently got the 2 in 1 e-file and dust collector from this company. Unfortunately, my e-file started acting up after a while. Feeling frustrated, I decided to contact their customer service for help. I was pleasantly surprised by how helpful and quick they were in fixing the problem. They got back to me right away and offered to send me a new e-file without any extra charges, just had to cover the shipping fees. I was really impressed by the way they handled everything and made sure I was happy. Their customer service was top-notch and I'm super grateful for their professionalism and dedication. I'm definitely going to tell my friends and family about this company for their awesome customer support.
Emerald colored drill bundle
I've been a loyal customer of this company for over 2 years now and I recently decided to treat myself to the new emerald colored drill bundle. Let me tell you, I was blown away! The quality of the product is top-notch and it works like a dream. The packaging was also really well done, so my product arrived in perfect condition. I was a little worried about porch pirates trying to snatch my package during the holidays, but the customer service team was on point. They kept me updated throughout the delivery day and even checked in after to make sure everything arrived safely. Their attention to detail and commitment to customer satisfaction really impressed me. Thanks a ton for the fantastic experience!
LED nail lamp
I just got this LED nail lamp for my nail business from this company. It's been about 3 months since I started using it, and one of the sensors on the lamp suddenly stopped working. When I reached out to the company, they were quick to respond. I sent them a video showing the problem, and they promptly sent me a replacement. I was pleasantly surprised to find out that there's actually a 15-month warranty on some of their products, so I felt reassured that my purchase was protected. The customer service was excellent - they were friendly, helpful, and got the issue resolved efficiently. Overall, I'm really happy with the product quality and the great service I got from this company.
Scarlet MS drill handpiece replacement
The handpiece on my Scarlet MS drill started making this really loud metallic noise whenever I cranked up the speed to over 10 rpms. It was super annoying and made it a pain to get anything done with the drill. So I reached out to the customer service team, and they were on it right away. I shot them a video of what was going on, and they checked it out pronto. In just a few days, they had a brand new handpiece sent out to me, which totally fixed the problem. I was really impressed by how quickly they took care of everything and how nice they were the whole time. All in all, I'm really happy with how everything turned out and so grateful for the awesome customer service from the team.
Stolen package, free replacement
I just had my first interaction with this company and dang, my package got taken by my nosy neighbors. But let me tell you, the customer service team at this place really came through for me. They hooked me up with a free replacement, no questions asked. I was really blown away by how awesome and caring they were. Originally, I was gonna give that purchase to my girlfriend as a gift, but now I'm thinking about getting more stuff from this company because of how well they treated me.
First-time purchase experience
My most recent purchase was something new for me, and I gotta say, I was really impressed with how well they treated me. I had some trouble placing my order, but the customer service team really stepped up and helped me out big time. Their responses were fast and they explained everything to me clearly, which made fixing the issue super easy. Plus, I was shocked when they told me my order would arrive super quick and threw in a free nail kit as a bonus. All in all, my experience with this company was amazing, and I definitely think other people should give them a try.
Nail drill and nail dust collector
The nail drill I bought before was really great, it worked well and was top quality. So when I decided to get a nail dust collector, I was hopeful for good results. When it arrived, I was pleasantly surprised by the quick delivery and high-quality product. But what really impressed me was the customer service from the company. I had ordered the white dust collector, but they let me know there was a stock issue and offered to send the pink one right away for a bit more money. Their quick and friendly responses made me feel like a valued customer. I'll definitely keep going back to this company for my nail stuff because of their awesome customer service.
Dust collector/drill and bits
I've had this dust collector/drill for about 9 months now and I honestly love it! Ever since I started having allergies post-covid, I needed a way to keep working without getting affected by all the dust. Someone on TikTok suggested this brand to me and I'm so glad I listened. I also got the bits and they are absolutely worth it. Sadly, my pen drill gave out on me twice, but their customer service team was super quick to help out and I got a new pen within 2 days. Overall, I'm really satisfied with my experience and I'll definitely be recommending this brand to anyone looking for these kinds of tools.
Jade Nail Drill
Absolutely thrilled with my MelodySusie nail drill machine! It's honestly amazing for home use. I only use it on myself and I was pleasantly surprised at its performance. The battery life is impressive, and the handy display for battery and RPM adds to its convenience. I've been searching for a reliable nail drill machine on various nail websites, and I'm so glad I found MelodySusie. The product exceeded my expectations, and their super-fast delivery, along with careful packaging, has made me obsessed with this brand. If you're in need of a top-notch nail drill machine, MelodySusie is the way to go!
Rechargeable nail drill purchase
I recently bought a rechargeable nail drill and it ended up being even better than I expected. When I had some trouble with the handpiece, I contacted Customer Service and they were really quick and helpful. They sent me a replacement handpiece right away and it got to me in great condition within a week. They made sure I got the package and also took care of any other issues I had. I've been impressed with the quality of their safety carbide drill bits too - they've stayed sharp and sturdy even after a year of regular use. The drill itself is super quiet, which my coworkers love as well.
Multiple shipments, one late
I had such a good time dealing with this company! My order came in a few different deliveries, and one of them was running late. But when I got in touch with customer service, they quickly gave me all the info I needed - like a tracking number and when to expect it. The package showed up just 3 days later, and they kept checking in with me every day to make sure things were cool. You could tell they really wanted to make sure I was happy with my order.
Cordless drill replacement
I had a problem with my cordless drill because the battery wasn't working. I called customer support for help and I gotta say, they were really quick to respond and the person I talked to was super helpful. They sent me a new drill right away and I got it in less than a week. The drill is great quality and I'm really happy with the service I got.
Drill hand piece replacement
I had a problem with the drill's hand piece, so I reached out to customer service. They were super quick to respond and got me a new one within a week. They even offered to help out more if I needed it. I was really happy with how they handled my issue and how fast they fixed it. Great job, customer service team!
Nail drill purchase
I just got a nail drill from this company for myself. I had a little problem with the handle, so I sent an email to customer support. They actually got back to me the same day and after a few emails back and forth, they fixed the issue in a way that made me happy. The customer service was awesome and super helpful.
Nail drill purchase
I bought a nail drill not too long ago, after looking into different brands and models. I gotta say, the customer service I got from that company was really top-notch. When I accidentally broke the hand piece of my drill, I got in touch with customer service for help. They got back to me super quickly and sent me a new hand drill within just two weeks. I was seriously impressed by how fast and responsive they were.
Nail drill charger
The other day, I realized that the charger for my nail drill was totally messed up and I was freaking out! I wasn't sure if I could even find a new one. But when I reached out to the customer service team at the store, they were really nice and helpful. They responded quickly and told me exactly how to get a replacement. It was great working with them!
Nail Drill and Dust Collector
Experiencing exceptional customer service from this brand! Their nail drill machine surpassed my expectations, providing precision and efficiency in every use. The combination of great products and super-fast delivery truly sets them apart. If you're in the market for a reliable nail drill machine, look no further. This brand not only delivers on quality but also ensures a seamless customer experience. Highly recommended!
Great customer service
I had a great experience with the customer service at this company recently. They were really nice, always quick to respond, and they went out of their way to make sure I was happy with my order. I accidentally ordered too much stuff and needed to return some, but instead they let me keep it and even sent me a slightly different product at the same price. I was really blown away by how much they did to make sure I was satisfied. I would definitely recommend this company to anyone looking for great customer service.
Gel nail kit
I just bought the gel nail kit from this company and I have to say, their customer service is amazing! They are really good at keeping in touch, super friendly, and they get back to you pretty quickly if you have any questions or issues. The products are really good quality, but I did find the nail polish that came with the kit was a bit too thick for me. Also, there were a few duplicate items in the package, but it's not a big deal. Overall, I was happy with my purchase and I will definitely think about ordering from them again in the future.
