Mozaico

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Mozaico

67% Would buy here again

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Spotlight: What are our customers saying?

I
Irene Lukeman
I have been known Mozaico for long before.. I was doing art classes and I always into art as passion as studies and really looking for some great Mosaic art.. came to know they were quite big brand...Read on
R
Roberta
TERRIBLE TERRIBLE CUSTOMER SERVICE!!!05-05-2021 The customer service of this company is just plain awful. I ordered three mozaics for a custom bathroom job I was doing. The first two arrived fine....Read on
M
Mary Sieben
This large piece with two swans was beautiful when I bought it perhaps two years ago. Now, however, the rubber cement holding the tiles in place has leaked out and about 60%-70% of the white tiles ...Read on

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    Best mosaic art online

    I have been known Mozaico for long before.. I was doing art classes and I always into art as passion as studies and really looking for some great Mosaic art.. came to know they were quite big brands in terms of providing mosaics.. and it has been al the way through cities, subways, train stations and other tourist spots as well.
    It's fascinating and then they came to the online scene.. game changed and actually they were the first to come on online portal..
    Their online service for the providing great designs, aesthetically so calming and.. lot.
    loved it.. and they are into interior decor, art, design and lot of aspects
    Highly recommended if you thinking anything around mosaic art.. just straight way go to mozaico..

    The customer service of this company is just plain awful. I ordered three mozaics for a custom bathroom job I was doing. The first two arrived fine. The third is still not here TWO MONTHS later. They keep giving me excuse after excuse. First it was that the frame was broken. BUT THEY NEVER CALLED TO TELL ME THAT!! I had to call them. And believe me it's almost imposible to call them! No one picks up the phone or returns your messages. When I finally did some investigation and found another number for "Susan" that's when I found out that they never shipped it because "The frame was broken'". This is nearly a month after I did the initial order and a week after the two others had arrived. Then I asked for a picture - another WEEK before I could get a picture, and repeated phone calls. Finally when I got the picture I said fine, I'll take it. Ten days later a package from Mozaico arrives - AND IT'S JUST THE BROKEN FRAME!!! NO MOSAIC!!! Then the excuses began. I couldn't get a Fed Ex tracking number out of them for the mosaic which shipped separately. Then 'Fed Ex' lost it. A bunch of CYA bullcrap. Then "It got shipped to another person". When I asked for the name it isn't even close, and it's in OHIO!! I'm in New Orleans! The final yet to be settled resolution is that they will make me another one and have it to me in two week. I don't believe a word of the timeframe and will update if and when I get this piece. Meanwhile, this job has been held up for more than a month because this mosaic is the centerpiece of the bathroom wall and nothing can be started without it. Plus - I had to pay two tilers for two days work where nothing was done - because they had PROMISED the mosaic would arrive on a certain day, and it did not. Just excuses and excuses with these people. I am so disgusted by it. If it wasn't for the fact that their product is quite nice, and it's exactly what my client wanted I would have cancelled the entire order.


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    A large floral in an archway mosaic #311

    TERRIBLE TERRIBLE CUSTOMER SERVICE!!!05-05-2021
    The customer service of this company is just plain awful. I ordered three mozaics for a custom bathroom job I was doing. The first two arrived fine. The third is still not here TWO MONTHS later. They keep giving me excuse after excuse. First it was that the frame was broken. BUT THEY NEVER CALLED TO TELL ME THAT!! I had to call them. And believe me it's almost imposible to call them! No one picks up the phone or returns your messages. When I finally did some investigation and found another number for "Susan" that's when I found out that they never shipped it because "The frame was broken'". This is nearly a month after I did the initial order and a week after the two others had arrived. Then I asked for a picture - another WEEK before I could get a picture, and repeated phone calls. Finally when I got the picture I said fine, I'll take it. Ten days later a package from Mozaico arrives - AND IT'S JUST THE BROKEN FRAME!!! NO MOSAIC!!! Then the excuses began. I couldn't get a Fed Ex tracking number out of them for the mosaic which shipped separately. Then 'Fed Ex' lost it. A bunch of CYA bullcrap. Then "It got shipped to another person". When I asked for the name it isn't even close, and it's in OHIO!! I'm in New Orleans! The final yet to be settled resolution is that they will make me another one and have it to me in two week. I don't believe a word of the timeframe and will update if and when I get this piece. Meanwhile, this job has been held up for more than a month because this mosaic is the centerpiece of the bathroom wall and nothing can be started without it. Plus - I had to pay two tilers for two days work where nothing was done - because they had PROMISED the mosaic would arrive on a certain day, and it did not. Just excuses and excuses with these people. I am so disgusted by it. If it wasn't for the fact that their product is quite nice, and it's exactly what my client wanted I would have cancelled the entire order.

    I WILL NEVER BUY FROM THEM AGAIN!!!! BUYER BEWARE!!!!


  • Ordering

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    Swans

    This large piece with two swans was beautiful when I bought it perhaps two years ago. Now, however, the rubber cement holding the tiles in place has leaked out and about 60%-70% of the white tiles have yellowish staining marring the tiles. The glue has leaked around the darker tiles, as well, but is not as visible. The company suggested cleaning with a certain cleaner but this didn't help much and the white tiles are marred with yellowing. The company then sent me replacement tiles and suggested I replace the tiles myself. First I must go out and find nippers to cut the tiles to the exact size, then the tiles must each be cut to fit and individually replaced. In essence, I paid a lot of money for a piece the company now wants me to rebuild one tile at a time. If I was an artist, this might be a fun project. But, I am not and it would entail hours and hours of detailed, meticulous work. Because the company knew exactly what had to be done to fix the situation, it sounds like this may be a common problem. Bottom line: beautiful piece but mine did not last for as long as one would expect mosaic art to endure.

    TERRIBLE TERRIBLE CUSTOMER SERVICE!!!05-05-2021
    The customer service of this company is just plain awful. I ordered three mozaics for a custom bathroom job I was doing. The first two arrived fine. The third is still not here TWO MONTHS later. They keep giving me excuse after excuse. First it was that the frame was broken. BUT THEY NEVER CALLED TO TELL ME THAT!! I had to call them. And believe me it's almost imposible to call them! No one picks up the phone or returns your messages. When I finally did some investigation and found another number for "Susan" that's when I found out that they never shipped it because "The frame was broken'". This is nearly a month after I did the initial order and a week after the two others had arrived. Then I asked for a picture - another WEEK before I could get a picture, and repeated phone calls. Finally when I got the picture I said fine, I'll take it. Ten days later a package from Mozaico arrives - AND IT'S JUST THE BROKEN FRAME!!! NO MOSAIC!!! Then the excuses began. I couldn't get a Fed Ex tracking number out of them for the mosaic which shipped separately. Then 'Fed Ex' lost it. A bunch of CYA bullcrap. Then "It got shipped to another person". When I asked for the name it isn't even close, and it's in OHIO!! I'm in New Orleans! The final yet to be settled resolution is that they will make me another one and have it to me in two week. I don't believe a word of the timeframe and will update if and when I get this piece. Meanwhile, this job has been held up for more than a month because this mosaic is the centerpiece of the bathroom wall and nothing can be started without it. Plus - I had to pay two tilers for two days work where nothing was done - because they had PROMISED the mosaic would arrive on a certain day, and it did not. Just excuses and excuses with these people. I am so disgusted by it. If it wasn't for the fact that their product is quite nice, and it's exactly what my client wanted I would have cancelled the entire order.


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