Muukal - Overall Rating based on 27 reviews
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Prescription glasses
I am a resident of Israel and before I placed my prescription order, I checked Muukal:shipping location and Israel was on the list of shipping destinations so placed the order made payment and received a confirmation. The next day, I received an email from customer support asking me if I reside in Israel because it will take long time to get to Israel. I responded that I currently reside in Israel and don't mind waiting. I then received an notification that my orders was cancelled. I immediately responded that was not acceptable and I insist that they ship the order ni matter how long it takes. I then received received another email advising me that they don't ship to Israel, yet the site continues to offer the option. This is not the way a reputable company conducts business.
Eyeglasses
Re: Order ...: 22406344249
I have attempted to contact your company, Muukal eyewear regarding my order by text to 1(330)8176667 on Saturday, August 3 2024, Tuesday, September 3 2024, Wednesday, September 4 2024, Wednesday, October 16 2024, Thursday, November 21 2024, by text number +12566688891 listed on your website, by telephone to
CONTACT PERSON:Taylor
CONTACT NO.:+86 15996816915 (Which I was given in the return instructions), by email to your listed email address, and by filling out the "contact us" form (3 times) listed on your website.
The last text from your company was on on Wednesday, September 4 2024 stating the package I returned had not been delivered yet. Despite my numerous attempts to contact your company, your company refuses to return my messages, contact me to facilitate my return or contact me to resolve this matter.
My package was returned to the address which you provided:
COMPANY:DanYang Muukaloptical e-commerce Co. LTD
ADDRESS:Danyang Wuyue Office Building B 1911, Zhenjiang, Jiangsu，China
ZIPCODE:212300
CONTACT PERSON:Taylor
CONTACT NO.:+86 15996816915
on July, 19 2024! Yes, I said July, 19 2024! My package cleared customs ... has been in NANJING, CHINA since July 29, 2024. That's 4 months!
If your company gave me the correct address to return my glasses to, your company should have received my return package containing my glasses!
When researching your company's address I have found that the above address which your company gave me is incorrect ... your true address is:
Muukal Optical
Room 1001, Building A, No. 10, Jinhai Road, Danyang City, Jiangsu Province, China
which explains why your company has not received my returned glasses.
I ordered 3 pair of glasses for $183 ... I am now left with 1 pair of glasses, which are not usable due to the blurry progressive lens.
Your company refuses to communicate with me regarding my order, this situation has been going on since July 2024 ... this is why I gave the review that I did!
If your company is willing to communicate with me regarding my order ... work with me to figure out a solution, I will happily update my review, but until then my 1 star review will remain!ordered 3 pair of glasses
Worst company I have done business with. They sent me three pair of glasses I can not see with. When I contacted them they offered to replace 1 pair. More discussion and they offered to replace 2 pair. Put a bad review on one site and they offered 3 replacements. I do not think they can make a good pair of progressive glasses so I do not want that. I wanted a refund. They offered 50%. They they offered a full refund with the return of glasses to China with tracking number. My understanding by what they have told me is that this will be very expensive. I saw another review that thought it would be at least $60! Do yourself a favor and do not buy from this company. I thought I was dealing with an American company and only after purchase did I discover it was Chinese. What a waste of money.
Magnetic sunglass covers
I just have to give a shoutout to how awesome these sunglass covers are that I got from here. I accidentally left one in my shirt pocket and it ended up going through the wash. I was so upset when I found it at the bottom of the washer, but surprisingly, it was completely fine after I wiped it off. It really goes to show the top-notch quality of these covers. I was so amazed and had to show my husband immediately. Thanks for offering such fantastic products!
Glasses order
I bought some really cool glasses recently. The store actually gave me a call to double-check all the details since I was getting something unique. I thought that was really nice of them. Also, their prices were the absolute best.
Glasses purchase
Muukal has a great variety of frames to choose from, so it was easy for me to find a style that I really liked. It was also super convenient for me to upload my prescription, which saved me a trip to the eye doctor. The deal of 3 pairs for $119USD was too good to pass up, so I ended up snagging a total of 6 new pairs of glasses. The delivery time of about 3 weeks was reasonable, and I was happy to get all of my glasses pretty quickly. While a couple of pairs took a bit of getting used to because of their shape, I'm overall really happy with my purchases and have been wearing them all the time.
Reading glasses
This company is HORRIBLE! I purchased three pairs of reading glasses. All three pairs are incorrect. I made a mistake when I uploaded my prescription and I sent my distance prescription. I contacted them and let them know I needed it changed to my reading prescription, they replied with confirmation, but still made them with the wrong prescription. When I contacted them about this, they insisted they are correct and told me to have them tested at the eye Dr.’s office. I explained that was unnecessary as I think I am capable of knowing whether I can see with them or not. They were argumentative, not at all professional, and rather childish in their responses. Also, my package arrived stinking of cigarette smoke, no professional company would allow that. They refused to make it right and either refund me or send me the correct prescription. Do not waste your money.
Lightweight frames, cracked after 6 months
The glasses I got were really cute, but man, the frames were such a letdown. They were way too flimsy and cheap, and ended up cracking after just 6 months of wearing them. If you're thinking of getting a pair, I'd suggest getting an extra set to switch your lenses into, just in case.
Sunglasses purchase
This store has literally the best deals ever! Got me some super cute sunglasses, but ran into a little issue with one of 'em. I reached out to customer service, and they straight up fixed everything super fast and went above and beyond to keep me smiling. Now I'm tempted to order more, but dang there are too many cute options to decide from! The only bummer is there's still a good amount of glare even with the anti-glare coatings. Not a deal-breaker though, definitely gonna come back to shop here again 'cause the deals are out of this world!
Got 3 glasses, only 1 is right
I bought 3 pairs of glasses from Muukal, but only one of them has the right prescription. I've been waiting for more than a month for them to fix the other 2 pairs, but they're not answering my messages. It's really frustrating to have paid for 3 pairs but only be able to see clearly out of one.
Affordable and high-quality eyeglasses
I must say, this online vendor is by far the best when it comes to buying eyeglasses. The base frame price is just unbeatable, and the cost of add-ons is so reasonable compared to other stores. It might take a little while for the glasses to arrive, but let me tell you, the quality and value are totally worth the wait. I was seriously blown away by my first purchase, so much so that I didn't even think twice about buying two more pairs. Plus, the variety of styles and options available make it super easy to find the perfect pair for any occasion. Overall, I highly recommend this online vendor to anyone in search of affordable and top-notch eyewear.
Prescription glasses purchase
I just got some new prescription glasses and I gotta say, I'm really loving them! They fit perfectly as soon as I put them on and the transitions are super smooth. The customer service was top-notch too, keeping me updated through every step. Plus, the packaging was really secure with each pair of glasses in their own little plastic case for extra protection. I'll definitely be ordering from them again down the line.
Frame quality and lens performance
I've gotta say, Muukal's customer service totally blew me away! I had a couple of problems with my orders – one needed a lens change, and the other had to be canceled 'cause the frames weren't holding my prescription right. But let me tell you, Muukal was right on it! They replied to my emails super fast and had both issues fixed in just two days. I was seriously impressed with how quickly and smoothly they handled everything.
Three pairs of eyeglasses purchased
I recently bought three pairs of glasses from this place for a good price. At first, I wasn't sure about the quality, but when the glasses arrived, I was pleasantly surprised. They came pretty quickly and looked really good. Unfortunately, one pair had a small issue with the magnification being off on one side. But, when I contacted customer service about it, they quickly fixed the problem and sent me a new pair. They really went above and beyond to make sure I was happy with my purchase. I would definitely recommend this place to others.
Online glasses purchase
Ordering glasses online for the first time was really easy and convenient. I just had to take a picture of my prescription and they handled everything else. I was pleasantly surprised by how quickly my order arrived. The customer service was excellent, always there to help when I needed it. I definitely recommend this service to anyone who wants cool and affordable glasses. I'm looking forward to trying out more styles and will be ordering again for sure.
Glasses purchase
I bought several pairs of glasses from this site for a price that would only get me one pair in the US with insurance. At first, I was unsure about the quality because of the low prices, but I was pleasantly surprised by how durable and clear the lenses were. Even though it took a little longer for them to arrive, it was totally worth it because the glasses are really great quality. The lens coatings are spot on, and the frames are strong enough to handle being treated roughly. I wish I had found this site sooner, and I definitely recommend it to anyone looking for affordable, high-quality eyewear. Just be sure to double-check the measurements to make sure they fit well.
Prescription glasses
I would give them negative 5 stars if I could. I believe Muukal Optical has wrote a lot of the reviews on this website themselves. I don't believe they all came from verified reviewers. This company is nothing but a fly by night complete fraud. They have done nothing but run me around for 10 days now about my glasses, that I have already bought and paid for. They are shady, and know nothing about how to conduct a real business. They have stolen my hard earned money. Now I can't even go buy glasses elsewhere. This is actually my second review I'm posting about them. When I wrote a review the other day. They had the nerve to send me a text message telling me to take down my review or I wouldn't ever get my money back. I received another text message from them the following day saying they would refund all my money if I took down my review. I only agreed to take it down to her my money back, now that I see they were lying about refunding me my money. Iam reposting my review. This company has stolen
the only money I had for glasses. I took down the review as requested, it's been almost 3 days now and still no refund. The only thing they did send me was a screenshot of some phony piece of paper that said refunded customer her money. Just a complete joke. I have already filed fraud charges with my bank. My next step is going to be the better business bureau. Then the Oregon department of justice. I am so tired of all these scams out there stealing money from us consumers. I do believe this would be a good class action lawsuit. If they've done this to me. Then they have done this to hundreds of other people. So my next contact tomorrow is going to be to a class action attorney to see about filing against them. Keep on the lookout for a suit against them. So if you have been done wrong by this company you can join the suit. Help me put a stop to this company so they can't keep ripping people off. I'm also going to alert Facebook of there fraudulent activity, that is where I found this place to begin with. Hopefully Facebook will stop them from conducting business through them. They also operate through PayPal. So I'm going to file a complaint with paypal also. Stay tuned on all the other review websites for my other reviews about this company. Despicable business.Progressive lenses and frames
Ordering glasses online can be pretty stressful, especially when you're getting progressive lenses. I just couldn't keep fixing up my old glasses, and the prices at regular stores were crazy high. I was super anxious waiting for my order to arrive, but when it finally did, I was pleasantly surprised! Didn't even need to make any adjustments, and the progressive lenses are working great. The frames are stylish and durable - I was so happy with them that I even ordered a pair of sunglasses that same night. Thanks for making it all so easy, Muukal! I'm absolutely in love with my new glasses.
Glasses purchase
I recently bought two pairs of glasses from Muukal, one pair for everyday use and the other as sunglasses. I have to say, I'm really impressed with how well both fit and the quality of them. The prescription is spot on, and I was pleasantly surprised by how durable and well-made the glasses are. I was worried at first that the quality might not be great, but now I can confidently say that these glasses are really good. I liked them so much that I asked my son to get me another pair for my birthday. As a first-time customer, I was a little nervous about whether Muukal was legit, but now I can confirm they're a trustworthy company with great products.
New glasses, spot-on prescription
Oh my gosh, you guys, I just got my new glasses and they are seriously amazing! It's like I'm seeing the world in HD now, not gonna lie. The prescription turned out perfect, even with the progressives and prisms. And the best part? The price was so good, I can actually afford to get more than one pair without going broke. I'm super pumped to plan a glasses party so we can all get new ones together. It's gonna be so much fun!
Review with most votes
One pair womens
They look good and I can see out of them perfect. It took a little long to get them but well worth it. Read onBy: Brenda Suddath