NATALIE MILLS

I am extremely unhappy with this company. Not only do you have to wait two months to receive the product. When I did receive it it was the wrong product not what I ordered I am very unhappy

OMG I just received two beautiful masks that I ordered! They came in a timely manner and they are fabulous. I bought them as a gift but am keeping them for myself and doing another order. Thank you so much for two lovely masks. So great for a holiday! ❤️????

WARNING: This company is absolutely deplorable. SIX weeks ago, I ordered some masks as Christmas presents. They never arrived and I contacted customer service numerous times about this. They offered no help or empathy whatsoever, and eventually stopped responding to me altogether. I finally had to go to my bank to dispute the charges in order to get a refund. Absolutely despicable behaviour from a company whose customer service reps sign off 'From a culture of kindness.'

This company is a huge disappointment. I have been waiting for weeks and weeks for a mask and have yet to receive it. I have been told that it is “on its way” for the past 3 weeks. I have contacted the company, however all I get is a response telling me that because of the pandemic, shipments are slow to arrive. I have been ordering from other companies throughout the pandemic and have yet to have this kind of delay. I would caution anyone considering placing an order with this company to rethink your decision. I paid in good faith and expected a product in good faith and in a timely manner. This has not happened. They definitely need to change their description “from a culture of kindness” to a “culture of indifference.”

I reported this company after they perpetrated a fraud intentionally misrepresenting to Paypal and me they had completed the transaction. For US residents, this company uses the Plano, Texas post office as their address - its just a post office box. Any of you that have lost money, I strongly urge you to report the loss to your police and Paypal. Fraud is a crime & perpetrating one in the pandemic is heinous in my opinion. Because I am allergic to PEG, I have to wait fir Novavax to be approved before I can get my high risk self vaccinated. When you don’t send a mom her mother’s day mask to wear - you hit a new low. By the way, I found an Etsy shop that sells the same masks for 30% than NM. She has all five star ratings too!

Its been 7 days for me and its still in pre-shippment. ????

Ordered masks July 24,25. Still waiting, and payment is still pending.

Takes long to receive them and masks are very small for the face. Nose part is too pointy, not like pictured.

WARNING: This company is absolutely deplorable. SIX weeks ago, I ordered some masks as Christmas presents. They never arrived and I contacted customer service numerous times about this. They offered no help or empathy whatsoever, and eventually stopped responding to me altogether. I finally had to go to my bank to dispute the charges in order to get a refund. Absolutely despicable behaviour from a company whose customer service reps sign off 'From a culture of kindness.'

I was a very good customer and Sept 2 I ordered over $200 and it never shipped, then it was sold out on half of it and the refunded half of my order and now over 6 weeks and still have not received my order. Very close to refunding everything and canceling my account. Chat is a total waste of time and Yani works their customer service, she should resign. I have purchased over $1500 in the last two years and their business model has changed. Totally not worth it.