Pelican Products - Overall Rating based on 12 reviews
Featured Reviews
Reviews (12)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Personal Utility Ruck Case
I got this really awesome Pelican Personal Utility Ruck Case online, but when it came, it looked like a completely different item from a different company. I called and spoke with a lady named Nikki who was friendly at first, but then she just kept giving me excuses about not hearing back from her team. It took them forever to correct the error and I was just fed up with the whole situation. I ended up having to cancel my order through my credit card company since they couldn't get their act together. It was super irritating!
iPhone 15 holster clip replacement
I just bought a new clip for my iPhone 15 holster at this store because the original one broke. I needed a strong replacement quickly. The store had lots of options, and the staff was super helpful in finding the right one for me. The new clip is tough and keeps my phone in place, just like the old one. I'm happy with my purchase and the great customer service I received.
Strobe light replacement
I had to reach out to customer service because my strobe light was acting up, and let me tell you, the service I got was amazing. Samantha Silva really went the extra mile to make sure I got a replacement in no time. Her professionalism and dedication to fixing my issue quickly really impressed me. Not only was the service great, but the product itself was top-notch too. I am so happy with my experience and would definitely suggest this company to anyone looking for quality products and great customer service.
Cooler purchase
I bought a cooler from this company and man, it really let me down. I was really looking forward to using it, especially because I did a ton of research beforehand. As parents of athletes, having a good cooler to keep our drinks and snacks cold during those long days at the softball field is super important for us. But, after trying it out, I discovered it just couldn't keep things cold no matter what I tried.
Shield for 13-inch laptop case
I just bought a shield for my 13-inch laptop case from this company, and let me tell you, it was a huge letdown. The holsters on the case keep breaking at the clip, so every time I try to use it, it's just annoying. And when I tried to use the warranty to get a replacement, the staff accused me of lying and stealing. I ordered online and was told to print the receipt, but then they said the receipt from the company where I bought the case wasn't good enough. It was a clear sign of incompetence and dishonesty on their end.
My new backpack
I got this really cool backpack from here and it's awesome! It fits all my stuff and looks really sleek. I absolutely love it!
High quality cases
These cases are really great, super strong and long-lasting. But man, the customer service is a major let-down. We spent a lot of money getting these cases for our company, and even though they've taken a beating, we've had problems with the latches breaking. We've tried reaching out to the repair and warranty folks multiple times, online and over the phone, but we haven't heard a peep back. It's so annoying to shell out for top-of-the-line stuff that's supposed to come with awesome customer support, only to be left high and dry with busted gear and no one to help.
Toughest return policy encountered
I tried to return a case the other day, and wow, let me tell you, it was a real tough process. The online return thing was a mess - not user-friendly at all, and I didn't get my money back like I thought I would. I had to reach out to customer service a bunch of times, and honestly, they didn't seem to care much about my problem. It's been a huge hassle and super frustrating, and I'm still waiting on that refund. Honestly, I'd suggest going with other stores like B&H or Amazon for a way better customer service experience.
Foam insert plastic case
I just bought this foam insert plastic case and I gotta say, it's pretty amazing. The quality and durability are top-notch. The foam inside can be adjusted to fit all kinds of stuff, no matter the shape or size. The case itself has tons of space, so I can keep adding more things in the future. It ended up being bigger than I thought, almost like a briefcase, but that was a nice surprise. I'm really happy with my purchase and I'd definitely suggest this product to anyone who needs a sturdy and roomy storage option.
Tactical flashlight purchase
I just bought a tactical flashlight from this company and I have to say, I am really impressed with how great it is. The flashlight is tough, lightweight, and gives off a powerful beam of light that's perfect for outdoor stuff. The design is smooth and easy to grip, making it a breeze to use. Plus, the customer service I got while buying it was top-notch. The folks there knew their stuff and gave me all the info I needed to make a smart choice. All in all, I'm super happy with my purchase and would definitely suggest this company to anyone looking for top-notch tactical gear.
Cooler
Hey there, I just wanted to share my recent experience with your company. I'm a big fan of American-made products, so I was excited when I bought one of your coolers. I was a little bummed when the color I wanted wasn't available, but I went ahead and placed my order anyway. Then, just 12 hours later, I saw that the color I originally wanted was back in stock! I was thrilled and called customer service right away to switch my order. Unfortunately, I was told that it wasn't possible to change my order at that point and I would have to stick with my original choice. I was really surprised by this response, especially since I chose your company specifically because of your American-made products and I expected top-notch customer service.
Pelican Products: Solid but Unremarkable
I have used Pelican Products on several occasions and have always been impressed with the quality of their products. The first time I used one of their products was when I purchased a Pelican case to store and transport my camera equipment. I was immediately struck by the durability and strength of the case. It was able to withstand the rigors of travel and kept my equipment safe from damage.
Since then, I have also purchased a Pelican flashlight and a Pelican cooler. Both of these products have exceeded my expectations and have proven to be reliable and long-lasting.
One thing that I particularly appreciate about Pelican Products is their commitment to customer satisfaction. Their customer service team is always helpful and responsive, and they stand behind their products with a solid warranty.
Overall, I would highly recommend Pelican Products to anyone in need of durable and reliable gear. Whether you are a professional photographer, an outdoor enthusiast, or just someone who needs a tough and dependable case to protect your valuables, Pelican has a product that will meet your needs.
Review with most votes
Pelican Products: Solid but Un
Read on