Pro:Direct Soccer42 reviews
This score is based on 42 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Ready to ditch them
I was ready to write them off, but the refund made me give them another shot. I'd bought from them years before and they were okay. This time two pairs split at the toe after the first or second wear — one the first weekend, the other after a couple walks. I returned one and they refunded it quickly, which was decent service; the second is back in transit. First look was fine but felt a bit cheap, so I'm still cautious, though less annoyed now.
Last-minute win
I remember pacing the living room, beer in hand, waiting for a jersey I'd paid extra to get before the big game. It was messy at first — UK support asked for odd stuff and I had to nudge them, nudge them again. Then, finally, they refunded the shipping and overnighted a replacement. That’s the moment I relaxed; I mean, relieved. Needed it badly for the match and, despite the back-and-forth, they made it right in the end, which felt great.
Solid kit, shaky support
the gear’s good, the people handling it are not — that’s my bottom line. I first saw their kit on our local rec team (a buddy tipped me off), ordered a full team set months ago and loved it, so I tried again for a few balls. This time it went sideways: promised dispatch in 48 hours, 19 days later I’d heard zip. I emailed twice, got robot answers, you know the drill. Still, the balls are decent quality when they finally arrived, so I’m annoyed but slightly won over.
good boots, poor delivery
the boots are actually well made, but the delivery ruined the experience. I ordered a pair for my son and paid extra for express shipping — email said next-day, but they showed up days later. When I tried to get help you can’t call anyone, had to use the live chat, and the rep said they shipped directly from Nike so the shop couldn't do much. The boots are stiff at first, but break in fast, have good grip and are comfy after a few wears. If I'd known it was coming from Nike I would've bought direct. Kinda annoying but the product's decent.
Waiting for a package that wasn't in a hurry to leave
I hesitated before ordering because the listing said 24–48 hours to ship and I needed this thing for my daily commute. Took a chance anyway. By Thursday I asked where it was and got a vague "we'll contact the warehouse." Sunday I asked for a refund since nothing moved. Monday they suddenly started checking again, then told me the process was already underway so no refund. The item showed up late and it does the job at home, but the back-and-forth and slow communication left me annoyed. Service needs work; the product itself is fine.
Half the kit, whole mess
I ordered a full kit for my under-9s football team because we had a weekend tournament. They sent only the shorts and socks, no shirts, and after two months I found out the shirts had been cancelled — no proper explanation. Tried to return the shorts since they're useless without shirts, but the 28-day rule apparently blocks that. Emails and live chat just passed me around, and there's no phone number to actually talk to someone. Oddly, the shorts are decent quality and the color matched, which felt both annoying and a bit useful. Overall frustrating service and delivery handling.
Relief after a slow mess
I paid for premium delivery on Oct 2, nothing showed up by the 6th, and their replies were slow and just copy-paste email stuff. No phone support made it drag. Other companies sorted refunds faster, so I was annoyed. Still, once a supervisor took ownership they processed the refund in four days and kept me updated. Not perfect — the wait sucked, but that moment, refund confirmed, made me decide they at least fixed it.
Almost bought, almost regretted
I almost didn't buy these, honestly. I had doubts — they cost over €200 and I kept thinking "are they worth it?" Used them about 10–12 hours on grass and the heel split. I emailed ProDirect with photos; they said they'd send a courier to pick them up for inspection and possible refund/replacement. Then silence. A couple follow-up emails vanished too. On the bright side, posting about it led others to share tips and where they got refunded quickly, so if you're on the fence, check seller rules first.
Real relief
holding the box, seeing exactly what I ordered, legit stuff. Tiny gripe — one shoe has a faint silver mark on the white canvas — but honestly, after getting them for nearly half off, I barely care. I’ve waited forever for other shops before, so this felt refreshingly quick. Would buy from them again, no hesitation.
Too late for game day
decent padding, firm sole and better traction than I expected during a casual practice. Just disappointing the process around it.
Quick delivery, minor blemish
First time I slipped them on in the living room I noticed they run a bit narrower than my old sneakers but felt surprisingly light and flexible right away. I ordered during a sale, got confirmation and dispatch emails that let me follow the parcel, and they arrived in under a week — faster than I expected given some reviews. The canvas feels legit, the sole and grip are fine for everyday use, and break-in time was short. Only nuisance is a small silver paint smear on the white side of one shoe (you see it if you look), but for almost half price I can live with that. I'll buy here again; the process was straightforward and the shoes work well.
Wrong shoes, sketchy replies, got my money back
I sent back a pair of trainers that didn’t fit, and two weeks later the same box comes back to my door — except it now contains some cheap beach shoes. Like the ones you see in tourist shops. I was puzzled, annoyed, and frankly skeptical, so I emailed. Customer service basically shrugged and said “we’re just returning what you sent us” and insisted they don’t stock that kind of shoe. That felt off — they’re based in Devon, a place where those shoes are sold, so the answer didn’t add up. I replied asking if they were serious and reminded them I’d returned the originals because of fit. No real investigation, just a canned reply. After a while I contacted my card company and they processed a refund, which eased the whole thing. I do a lot of online shopping and I’ve never had a return come back altered like that, so I went digging and found other people with similar stories — not good. The responses from the seller on review sites also felt thin, sometimes signed with initials, sometimes just a first name, which made me trust them less. So yeah, initially I was suspicious and annoyed, but getting the chargeback sorted made me feel better about the outcome. If you’re thinking of buying from them: use a credit card or be ready to push for a refund if anything looks wrong. Also, keep records of your returns and photos of the box. I’d recommend caution — their customer service needs to actually check things and be more transparent. Not a total disaster in the end, but definitely avoid taking a chance if you can buy elsewhere.
Finally sorted — kinda relieved
it actually got fixed, so I’m relieved — took forever but ended up ok. I was honestly ready to give up after the first couple weeks because the whole customer service thing felt like shouting into the void, but after a lot of back-and-forth it worked out. I use these Nike running shoes for morning runs and the occasional grocery run, they’re my go-to for pretty much everything outside the house, so having a pair that fell apart was annoying. At first I was skeptical — no phone number, different email replies every time, and each message felt like déjà vu: “sorry” and a boilerplate reply that didn’t help. I sent the returns the day they asked with the prepaid label (super easy to drop off), but then I heard nothing. After chasing them, I had to send screenshots of the postage receipt, tracking, the whole nine yards — felt like proving I existed. Eventually they located the parcel, forwarded it to Nike, and said my refund was authorized. Then I waited a few more days and still no money, so I reached out again. This time the person actually checked and followed up on the status, which changed the tone completely. Not gonna lie, it was a relief to finally speak to someone who pushed it along instead of repeating the same lines. So yeah, annoying process, slow, a lot of different people involved, but the end result — refund issued — happened. Would I use them again? Maybe, with caveats: keep labels and postage proof, be persistent, and don’t expect a single point of contact. I’d recommend them if you don’t mind a bit of back-and-forth and want a straightforward returns process otherwise. Lesson learned: patience pays off, but they should definitely streamline their communication.
Don’t expect this to be quick
I wouldn’t trust them with a birthday present. Ordered a personalized gift for my son on Feb 21, 2024 and it never arrived — and their handling of it was just… baffling. I’ll explain, but first: if you’re in a hurry, pick someone else.
Almost great — got me hopeful, then stuck on delivery
it's two weeks before my kid's birthday and I'm juggling work, packing boxes (we're halfway through a move) and trying to sort one decent present that actually fits the brief. I ordered what I thought would be an easy win — personalization, shipped to an Evri pick-up point — and honestly the website and checkout were fine. That’s the thing I want to say up front: ordering itself went smoothly and the product looked spot on in the confirmation email. I was relieved because between my back acting up and the chaos of moving, I really didn't need another hassle.
Trainer exchange with refund
I bought some sneakers from this store, but they ended up being too small. I reached out to customer service and they said they could exchange them once I sent them back. However, when I got my refund, I realized they didn't include the delivery fee. I contacted customer service again and they quickly fixed the problem. I was able to order the next size without any more issues.
Running Shoes Purchase
The store's selection is amazing, and I found the running shoes I wanted at the best price compared to other stores. The delivery came super fast, even though it was sent on a bank holiday. I really liked getting updates on the shipping. Overall, the service was excellent, and I'll definitely shop at this store again.
Quick and efficient purchase
I had a really good time using this website. It was easy to find my way around and I found what I needed quickly. Checking out was fast and easy, which I always appreciate when I shop online. My order arrived sooner than I thought it would, which was a nice surprise. The customer service was excellent and I felt well taken care of as a customer. I will definitely come back to this site in the future for more shopping.
Football boots purchase
I just bought a pair of football boots from this company and I'm really happy with how everything turned out. Ordering them was a breeze and they arrived super fast! The boots are really well-made and I can tell they're going to hold up well. They have a great selection of items too, which makes it so convenient to get everything I need in one spot. I'm definitely satisfied with my purchase and I'll for sure be coming back to shop here again.
New soccer cleats
I just got some new soccer cleats and they arrived really quickly, like lightning speed. I was expecting it to take forever but it only took 2 days, even with a holiday weekend. The price was great, didn't have to pay extra. It was my first time buying from this place but I'll definitely be back for more cool stuff.
About Pro:Direct Soccer
Top quality sportswear can make a significant difference in your performance, no matter what the sport you are engaged in. Genuine sportswear can notably increase your confidence and add more adrenaline to the game. Not that the technology has invaded almost every industry, you can purchase top quality sportswear online from a range of web stores. Pro: Direct Soccer is one of the leading web based stores that sells genuine sportswear for a variety of leading games in the world today.
About Pro: Direct Soccer
Pro: Direct Soccer (PDS) is a leading sportswear dealer online. They have listed out thousands of products in their online store for sports enthusiasts to select from. They have built their online store with a huge versatility; all the leading brands such as addidas, Puma, Nike, Mizuno, Umbro etc. Their online store is built to serve the requirements of sports such as Soccer, Tennis, Cricket, Running, Basketball and Rugby. PDS has a massive collection of sportswear ranging from the simplest item to most complex kits. PDS is built with the collaboration of sports enthusiasts who know ‘ins and outs’ of what they know. Because of their expertise knowledge pertaining to dynamic sports, they can address the customer needs quite efficiently. PDS maintains a massive stock of sportswear allowing sportsman across the globe to select the best match for their purpose. They have strong links with the leading suppliers of sportswear and hence you can preorder the most anticipated items. A dedicated team of sports enthusiasts is always ready to answer your inquiries and offer you an unmatched customer service. Ever since their establishment, PDS has built an incredible reputation as a top quality, professional and trendy sportswear supplier.
What are the products they have? Well, PDS have pretty much everything associated with sports such as Soccer, Tennis, Cricket, Running, Basketball and Rugby. No matter whether you need a pair of goalkeeper gloves, a well made cricket bat, a pair of running shoes or a basket ball under a leading brand, PDS is capable of providing it. One of the most appreciated services offered by PDS – despite the quality of the items they sell – is customization. With PDS, you can get your sportswear personalized with your name, number or any other short message in it. This is a highly admired feature by many sports enthusiasts; getting a personalized and branded sportswear is a great aspect that boosts your confidence when you are on the field no matter what the sport is. They offer next day delivery service too. Their worldwide shipping service is very effective; hardly any delays reported so far. The website is smartly categorized; you can refine your search using various filters and access the most appealing product for you. Above all, they offer regular discounts on various products; you can save a considerable amount of money with it.
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Contact Information
Torre House, Shaldon Road
TQ12 4PQ Newton Abbot
United Kingdom
📧 customerservices@prodirectsport.com
☎ Email, or Click to Chat is the best way to contact Pro:Direct Sport
Categories Pro:Direct Soccer
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Last update: October 2025
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Review with most votes
Perfect shoes for soccer and r
There could be nothing better than what I get from pro=direct as far as shoewear is there for the sports. Especially if someone is a soccer player like me and also loves to ru... Read onBy: Ray Donovan