Spotlight: What are our customers saying?
I have been ryderwear customer for over 4 years,.. till now 2 weeks ago when my package was supposed to delivered but never come!! They haven’t respond to my emails I don’t know what else to do t...Read on
I’ve gotten multiple pairs of shoes from Ryderwear and couldn’t be happier. Amazing fit, durable, long lasting, and outstanding customer service. I had a pair come in with the slightest rip in th...Read on
Shipment never arrived.Read on
Horrible customer service as they never really reply to my enquirers.it took weeks to hear from them as if they do not want to entertain my returns enquiries!Read on
The company's customer service is HORRIBLE, the staff don't even bother to read inquires, just cut and past some company rhetoric. I would not recommend buying from them. I bought 9 ITEMS from them...Read on
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Womens Gear over $ 100
I have been ryderwear customer for over 4 years,..
till now 2 weeks ago when my package was supposed to delivered but never come!! They haven’t respond to my emails I don’t know what else to do this is ridiculous!! Just want my money back!!
I’ve gotten multiple pairs of shoes from Ryderwear and couldn’t be happier. Amazing fit, durable, long lasting, and outstanding customer service. I had a pair come in with the slightest rip in the leather and when I had let them know, they sent me a brand new pair, free of charge, and I didn’t have to send my old ones back. 10/10 would recommended !
Don't waste your time.
Shipment never arrived.
Women’s gym wear
Horrible customer service as they never really reply to my enquirers.it took weeks to hear from them as if they do not want to entertain my returns enquiries!
bought 9 items
The company's customer service is HORRIBLE, the staff don't even bother to read inquires, just cut and past some company rhetoric. I would not recommend buying from them. I bought 9 ITEMS from them, and they could not respond before shipping to help out with size questions, and its not like the shipping out time was short , they had weeks to respond. The funniest is the first response was NOT even correct, they never bothered to read the question. Then when I finally get a response, send it back or reject the order at your expense. ( i needed a size larger in one items, I was not even asking to return the L) I found and XL on the AUS site, I'm in Canada, and their policy we won't ship from other warehouses to Canada except the US. So I contacted the CEO and he said customer service will contact me , they did not contact me and shipped it to the AUS address I supplied. The shipped it the next day ! I was even offering to pay the difference to ship to Canada, you think after 9 buy 9 items and spending well over 200$ they'd try even a bit to help
2 leggings, 3 tops
I ordered almost 1 month ago. I have yet to receive a confirmation email that my items have shipped. I have tried to contact the seller via their email, but I get automatic template replies. There is no phone number listed on their site to even call to talk to a real person. The lack of customer service and prompt shipping makes me think this is a scam. I have contacted PayPal to get a refund.
2 pairs of shorts and one tank
I ordered 2 pairs of shorts and one tank. I got an email shortly after ordering saying it was processing. Then a few days later got the email that said my package had shipped. I then followed the tracking number for 3 days. I watched it ship from Indiana and make it's way to Kansas. After that it was completely lost. 5 days late now and I'm pissed because my package is no where to be found. So I emailed and messages them on instagram. The email I got back said your package is about to ship. I was so mad! How is it just about to ship when it shipped almost 2 weeks ago and I watched it move across states? They have no idea what the hell is going on and they better resend all my stuff and overnight it or I want my money back!
2 Orders, havent arrive yet (since 1 month)
First order (on september) never arrived and the tracking information still shows “In process by destination carrier”. I complained on Ryderwear support so they gave me a gift card to try again.
So i used the giftcard and added some money to buy other clothes.
And the same “In process by destination carrier” message is seen since November 13th. This time Ryderwear support asked me to contact directly the Shipping provider (why me?). Very sad about this. Not sure why good Instagram influencers are OK with this product if seems like fraud.
Did you finally get your package? I have yet to Recieve my shoes I bought.
I ordered some leggings from them they were quick to charge but not a single email confirmation that received my order. Gymshark is very on top of their orders and these people are the complete opposite definite not ordering from here again
I'm a single mum just trying to get fit and tried to spoil myself one off. It has been 2 weeks and still no shipping confirmation. No response to my emails or direct messages on Instagram. Deleting my comments about it on their photos. Rather upset and definitely won't be buying their brand again.
placed an order with Rydereear on December 1st. I received an email on December 8th stating order update I was not forgotten and I would receive an email when my order ships. It is now the 16th with no new information.
I received an email that went out as a mass email from Ryderwear saying order products now to get by Christmas. This email came out on the 11th. How can people order on the 11th and get their products on or before Christmas and I haven't even got mine from the 1st? I have sent a total of 3 emails to them requesting an update with no response other than an automated reply stating they would get back to me within 2 days. I am so disappointed. Now I'm going out to find new Christmas presents to replace the items I order from Ruderwear.