Vivobarefoot40 reviews
This score is based on 40 genuine reviews submitted via US-Reviews since 2019.
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I was ready to use these around the house — morning routine, quick fixes — but they ended up in a parcel locker miles away even though I asked for home delivery. Nobody replied for days, just a notice. Now I can't pick them up, so they're kind of useless for everyday stuff.
Solid kicks, shaky help
Definitely worth the shoes, though annoyed at first — I saw them on a friend's feed and ordered. Customer service sent canned replies, but shoes feel great.
Finally some progress, but still waiting
Overall I'm glad things finally moved, but it's been a slow, annoying ride. They sent a return link that actually worked, which was a relief, yet after that I heard nothing. I emailed again and again and three months later no refund or replacement for the kids' shoes with bad velcro. Fingers crossed this new note gets someone's attention — keep receipts and follow up.
Left hanging after payment
I sent a bank transfer two weeks ago. The site never showed the payment as received. I messaged them every day — WhatsApp, email — nothing useful. Delivery status is unknown, and customer service gave no answers. It's a shame because the shoes aren't cheap. I'd warn others to double-check payment methods or use a card. Would buy again if they sorted it, but now it's messy.
Fast arrival, disappointing support
comfy and the finish looked really sharp. Then after only a few light wearings both heels split. Seems like a manufacturing defect. I'm out of warranty and customer service hasn't answered my emails — radio silence. Delivery and ordering were solid, but the lack of support for a pricey shoe is frustrating.
Almost cancelled, glad I didn't
I almost didn't buy because paying with Apple Pay made me nervous—who knows if they'll let you change an address, right? Immediately after checkout I noticed a mistake and asked them to switch it, before shipping label was even printed. They refused citing "volume of orders." Annoyed, but waited. Item showed up, does what I need for work and cooking, I'm relieved—happy about the product, grumpy about the process.
Shoes fixed, but not wearable
I expected a quick fix but ended up with shoes I can't wear. Glue smeared on leather and the re-stitched sole left a rough seam inside that rubbed my heel. Feels sloppy. I reached out to customer service, then disappeared into a black hole for two months. Finally they asked me to mail back. I did and am still waiting. No replies to emails or chat. It's annoying and inconvenient — wish they'd be clearer and faster. Take photos before you hand them over.
Refund limbo
By the time Royal Mail showed the package delivered, I'd already spent more than a month emailing customer support. I remember hesitating before I ordered — the returns info looked messy and the site acted weird — but I liked the look and they were actually pretty comfy at first wear, lighter than I expected. I sent them back when I couldn't create a return label and was told I'd be refunded; an agent even promised it on August 18. Tracking confirms the company received the box, but no refund showed up and four emails went unanswered. I'm still waiting, and it feels like I have no choice but to escalate.
That weird relief moment
once the refund hit and a replacement finally arrived, I actually laughed. Not perfect, not smooth, but that split-second when the money was back and the shoes fit? Pure relief. Glad it ended okay, really.
Not what I expected, but not a total disaster
it took ages to get anyone on the phone (weeks), then the order was “pending” and the package showed up at a different address. Luckily a neighbor picked them up for me, so at least they weren’t lost — small relief. The size was off and the style wasn’t what I thought, so I returned them and have been waiting nearly a month for a refund. Emails to customer service mostly ghosted me, yet they still ask for reviews. I’m honestly glad it wasn’t worse, but the delivery and service left a lot to be desired.
Weird at first, then it grew on me
the return portal initially wouldn’t find my order (I double-checked the number, copied it straight from the email), so I messaged customer support and left the callback request. At first I was pretty annoyed, the chatbot only gave stock answers, and I wondered if anyone was human on the other end. A day later a real person called back, walked me through the portal glitch, and accepted the return. So yeah, rough start, but product comfort won me over and support eventually showed up. Worth it.
Birthday voucher drama turned happy
I was kind of panicked at first. I ordered a $50 voucher for a friend’s 30th and asked them to email it straightaway. I’d been burned before by gift emails not arriving, so I was already skeptical. A few days passed, the money left my account, and there was radio silence. I emailed a couple times and even tried calling; the line sounded dead and I was ready to give up. Then, finally, someone answered a message and actually fixed it. They traced the issue — there was some payment clearance confusion — resent the voucher and checked it went through. It wasn’t instant and yeah, the wait was annoying, but it got sorted and I’m relieved. Grateful it ended on a good note. Would recommend if you don't mind a short hiccup.
Took forever but they finally fixed it
they did refund me, but man — it was a messy ride. I ordered a couple of pairs and the shipment got sent back to the warehouse for some reason. That should have been no big deal — refund, done — but instead I went weeks with no reply. I tried email, chat, phone, every channel. At first I was getting more and more annoyed, skeptical, thinking maybe this is how they operate. I’ve dealt with slow support before at smaller shops, but this felt different, like being ignored. Anyway, after a lot of follow-up (and yes I had to repeat myself several times), someone finally answered and processed the refund. So credit where it’s due: they ultimately made it right, and the money returned to my account. Still, it took way longer than it should have, and the whole experience left me uneasy — I used to buy from them without thinking, now I’ll hesitate. Small tip: keep screenshots, order numbers, and don’t be shy about calling back. If you’re comparing to other brands, I’ve had faster, clearer communication elsewhere, but also worse outcomes with companies that charged and never refunded. So, mixed feelings. Satisfied that the outcome was resolved, but not confident enough to recommend them wholeheartedly. They can do better on communication and tracking — seriously.
Small win after a messy start
comfortable, well-made, I liked them. But then I returned the size 9 and waited for the replacement 8 that never arrived. That kicked off daily emails, a lot of checking, and very few replies. Frustrating, slow, and a bit draining. Anyway, fast forward to that message from Rachel at customer service — that’s the moment the mood shifted for me.
Her reply wasn’t some short canned line. She actually explained what seemed to have gone wrong in the system — something about PayPal allowing checkout before all the order data finished loading, which apparently left the order stuck in limbo. It sounded like a genuine tech glitch, not someone trying to dodge responsibility. She told me they’d arrange a refund for the returned size 9 before it even reached the UK warehouse so I wouldn’t be left out of pocket while they sorted the missing size 8. That line — “we’ve arranged for the refund to be processed” — was the relief point. I felt lighter, y’know? It’s a small emotional thing but it mattered: someone took ownership and actually did something.
I started using the pair I planned to keep right away and they were comfy on day one, which kept my patience from totally wearing thin. The whole process had some awkward pauses and a few repeats of the same question, but once a manager stepped in and spelled out the problem plus their plan to fix it, I stopped worrying so much. Rachel also said the tech team was working on ways to push the stuck orders through or return funds via PayPal if needed. It wasn’t an instant miracle, but it was honest and practical — and that’s why I walked away feeling satisfied instead of still fuming.
Would I buy again? Probably yes. The shoes themselves are good and the company did make a real effort once I escalated. I’d just recommend keeping screenshots of orders and being persistent with follow-ups. The communication could’ve been quicker, sure, but the ultimate outcome — a promised refund and clear explanation of the issue — is what turned this into a positive experience for me. Small imperfections along the way, but in the end someone listened and acted, and that’s worth noting.That little moment on the stairs
returns cost six euros now and refunds take way longer. I’ve had to follow up more than once. Still, the shoes themselves? Totally worth it for the relief. So yeah, mixed feelings — annoyed about the policy shift, but I’ll keep buying because the product fixes the main problem I had. Would tell a friend to try them, just warn about the new return quirks.
Still love the shoes, hate the runaround
would the quality be the same? Would customer service even answer? I figured I’d give them one more shot because the older pairs were great and I wanted to keep supporting a brand I liked. Fast forward: I ordered multiple pairs, recommended a friend, and then started getting that sinking feeling. A return ticket (I opened #2456789) has been a total mess — I sent photos, followed up more than once, and it’s just radio silence or slow replies. My daughter had two different faulty pairs and gave up after chasing them; that was frustrating. On the other hand, I do want to say the shoes that didn’t fail still feel great, and some of the shipping came when they said it would, so not everything is broken. I also remember a couple of staff members years ago who were super helpful on the phone — those experiences made a difference and are why I stayed loyal. What really got me was the phone line going away; that used to be their strength and now it’s gone. Refunds took ages for me, which is annoying, but eventually I got one. So yeah, mixed bag: product quality has dipped in places, service has definitely slipped, but there are still glimmers of the old brand I liked. I’m glad a few pairs are still solid, but I’m disappointed overall and a bit wary to buy again until they fix customer support.
Not thrilled at first, relieved at the last minute
no order confirmation, my account showed nothing, and when I emailed them someone replied that PayPal hadn't cleared. I checked PayPal — payment went through. So I spent a week chasing, getting marketing emails every day but zero useful updates about my actual order. That’s what really annoyed me: they were happy to sell to me and to spam me, but not to keep me in the loop when something went wrong. I started assuming stock problems or a backlog, which would have been fine if they’d just said so.
The moment I knew I’d be satisfied came out of nowhere. After another polite but firm email (and more waiting than I wanted), they finally admitted there was a delay, apologized, and offered to send one pair overnight so at least I’d have something for the move. That was unexpected — I wasn’t sure they’d actually do it — and when the shoe box arrived a day later with a small note apologizing and a pair of socks tucked in, I felt relieved. Not elated, but relieved: the shoes fit well, felt solid on the first walk, and I could stop stressing about leaving without decent footwear.
So — mixed experience. Their initial communication was poor and I wasted time (and stress) chasing them. But when push came to shove, they fixed it in a practical way and added a little surprise that mattered at that moment. If you need something quickly and can’t afford to be left hanging, be prepared to follow up. If they do respond, the resolution can be good. I’m rating both sides: the process sucked, the outcome was acceptable and even a bit unexpectedly positive.Revivo vivobarefoot boots
I recently received the Revivo Vivobarefoot boots that I ordered, and they arrived quickly and in great shape. The customer service was really nice and quick to respond, which made the whole shopping process enjoyable. Although the boots were a bit pricey for being secondhand, I like the concept of giving them a new life and supporting the people who make them. In general, I'm happy with my purchase.
Trackers footwear
I recently bought a pair of Trackers shoes from this store and overall, it's been a good experience. The size wasn't quite right for me, so I had to return them. I didn't have my order info, but the customer service was really helpful and quick in helping me with the return. I had used a discount code on my first purchase, and they were able to apply that discount to my new purchase for the right size shoes. I liked how easy and fast the return and exchange process was, so my experience with the store was positive.
Hiking shoes
I used to deal with foot and hip pain for a long time, but these hiking shoes totally changed the game for me. They are comfortable and my feet feel stronger than ever. Surprisingly, I think they even look cool - who would have thought hiking shoes could be fashionable? I just bought my third pair recently, and they have all been amazing. I've tried other brands in the past, but none of them compare to how well these fit. Plus, returning them was a breeze, even though I had to ship them all the way to the Netherlands.
About Vivobarefoot
Vivobarefoot is a British footwear company founded in 2012, specializing in the design and manufacturing of minimalist shoes intended to promote natural foot function. Born out of a desire to create footwear that mimics the natural shape and functionality of the human foot, Vivobarefoot emphasizes a "barefoot" walking experience. The company's designs feature thin soles and wide toe boxes that allow the feet to move as though they are not wearing shoes at all, which they believe can lead to better posture and foot health. Vivobarefoot is also committed to environmental sustainability, utilizing recycled materials and sustainable production practices to minimize its ecological footprint.
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Contact Information
Vivobarefoot Ltd
WC2H 9PP London
United Kingdom
📧 customerservices@vivobarefoot.com
Categories Vivobarefoot
Online Shop | Fashion | Sport & Outdoor
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Last update: October 2025
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Review with most votes
Bought an extraordinary pair o
I loved the combination of price, quality and style for these shoes. Often it becomes unfair from one side. I am glad vivobarefoot take an edge to provide all kind of shoes, f... Read onBy: Sharman Jonathan