Vivobarefoot45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2019.
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would the quality be the same? Would customer service even answer? I figured I’d give them one more shot because the older pairs were great and I wanted to keep supporting a brand I liked. Fast forward: I ordered multiple pairs, recommended a friend, and then started getting that sinking feeling. A return ticket (I opened #2456789) has been a total mess — I sent photos, followed up more than once, and it’s just radio silence or slow replies. My daughter had two different faulty pairs and gave up after chasing them; that was frustrating. On the other hand, I do want to say the shoes that didn’t fail still feel great, and some of the shipping came when they said it would, so not everything is broken. I also remember a couple of staff members years ago who were super helpful on the phone — those experiences made a difference and are why I stayed loyal. What really got me was the phone line going away; that used to be their strength and now it’s gone. Refunds took ages for me, which is annoying, but eventually I got one. So yeah, mixed bag: product quality has dipped in places, service has definitely slipped, but there are still glimmers of the old brand I liked. I’m glad a few pairs are still solid, but I’m disappointed overall and a bit wary to buy again until they fix customer support.
Not thrilled at first, relieved at the last minute
no order confirmation, my account showed nothing, and when I emailed them someone replied that PayPal hadn't cleared. I checked PayPal — payment went through. So I spent a week chasing, getting marketing emails every day but zero useful updates about my actual order. That’s what really annoyed me: they were happy to sell to me and to spam me, but not to keep me in the loop when something went wrong. I started assuming stock problems or a backlog, which would have been fine if they’d just said so.
The moment I knew I’d be satisfied came out of nowhere. After another polite but firm email (and more waiting than I wanted), they finally admitted there was a delay, apologized, and offered to send one pair overnight so at least I’d have something for the move. That was unexpected — I wasn’t sure they’d actually do it — and when the shoe box arrived a day later with a small note apologizing and a pair of socks tucked in, I felt relieved. Not elated, but relieved: the shoes fit well, felt solid on the first walk, and I could stop stressing about leaving without decent footwear.
So — mixed experience. Their initial communication was poor and I wasted time (and stress) chasing them. But when push came to shove, they fixed it in a practical way and added a little surprise that mattered at that moment. If you need something quickly and can’t afford to be left hanging, be prepared to follow up. If they do respond, the resolution can be good. I’m rating both sides: the process sucked, the outcome was acceptable and even a bit unexpectedly positive.Revivo vivobarefoot boots
I recently received the Revivo Vivobarefoot boots that I ordered, and they arrived quickly and in great shape. The customer service was really nice and quick to respond, which made the whole shopping process enjoyable. Although the boots were a bit pricey for being secondhand, I like the concept of giving them a new life and supporting the people who make them. In general, I'm happy with my purchase.
Trackers footwear
I recently bought a pair of Trackers shoes from this store and overall, it's been a good experience. The size wasn't quite right for me, so I had to return them. I didn't have my order info, but the customer service was really helpful and quick in helping me with the return. I had used a discount code on my first purchase, and they were able to apply that discount to my new purchase for the right size shoes. I liked how easy and fast the return and exchange process was, so my experience with the store was positive.
Hiking shoes
I used to deal with foot and hip pain for a long time, but these hiking shoes totally changed the game for me. They are comfortable and my feet feel stronger than ever. Surprisingly, I think they even look cool - who would have thought hiking shoes could be fashionable? I just bought my third pair recently, and they have all been amazing. I've tried other brands in the past, but none of them compare to how well these fit. Plus, returning them was a breeze, even though I had to ship them all the way to the Netherlands.
Boots
I bought a pair of boots for my trip to Scotland, but they ended up being too big. When I tried to exchange them for a smaller size, they were sold out. So, I sent them back with the shipping label provided, but after 3 weeks, I still hadn't gotten my money back or any updates. I was getting pretty frustrated, so I contacted customer service through the website chat, gave them my order number and tracking info, and told them what happened. Luckily, Reem was able to find my order and gave me a refund right away. And guess what? The boots are now available in my size, so I'll definitely be ordering them again soon.
Pain relief, arthritis
These shoes might seem a bit strange and not like your typical shoe, but let me tell you, they have totally transformed how I walk. I've been dealing with arthritis for over a decade now, which has always caused me a lot of foot pain. However, ever since I started wearing these shoes a couple of months ago, my pain has completely disappeared. These shoes have allowed me to walk more consciously, really feeling the ground beneath me and connecting with my surroundings in a whole new way. They may not be the most cushioned shoes out there, especially if you're used to a lot of support, but the benefits definitely outweigh any initial discomfort. I really suggest giving them a shot.
Shoes too big, returned for correct size
I recently bought some shoes from this company, but I accidentally got the wrong size. When I reached out to customer service, Suzanne Gould helped me out. She was really nice and took care of everything quickly so I could get my refund. Not only did she help me with the return, but she even gave me a discount code for the mix-up. I was able to order the correct size and I'm really happy with how everything was handled. I definitely recommend shopping with this company because they have awesome customer service.
Comfortable, stable, high quality
I am absolutely amazed by how incredible these shoes are! I have been dealing with a troublesome knee for such a long time, and these shoes have completely changed the game for me. The support and comfort they offer are unmatched, and the craftsmanship is top-notch. The attention to foot health is truly impressive, and I really value the emphasis on function over just appearance. The spacious fit is ideal for my feet, and even the eyelets and laces are well-thought-out. I am totally in love with the variety of styles available, and I am eagerly looking forward to more stores opening so I can grab a few more pairs!
Minimalist footwear
I gotta say, I'm loving these minimalist shoes I recently bought. They are so sleek and comfy, and the quality is top-notch. I haven't tried all their styles, but the ones I have are way better than regular shoes. Sure, they cost a pretty penny, but I think it's worth it for how good they are for my feet. These shoes are definitely going to last me a long time and become a wardrobe favorite.
Wrong size shoe return
I just bought some shoes but they sent me the wrong size. I messaged customer service on WhatsApp and Martina was super helpful. She gave me all the info I needed and made sure returning the shoes for a refund was easy. I really liked the great customer service and quick help I got.
Hiking boots purchase
I had a little problem with my order so I reached out on chat for help. Sharon, the person who helped me, was super friendly and really went out of her way to assist me with the issues I was having. Can't wait to get my hiking boots!
Amazing shoes, perfect for natural movement
Man, these shoes are seriously the bomb! I've never worn anything better in my whole life. The foot scan online was clutch in making sure I got the perfect size, and these shoes let me move around like I'm not wearing anything at all. As a physical therapist, I gotta say, these are a must-have for anyone wanting to let their body do its thing without any obstacles.
Toddler shoes replacement
I had to return my toddler's shoes because they were damaged. The store didn't have the replacement pair in stock right away, but I was patient and waited for them to come back. When they finally did, I contacted customer service and spoke with David Ulviczki-Szep. He was really helpful and made sure the replacement pair was sent out right away. I'm thankful for his great service and for taking care of the problem so quickly.
Refund processing experience
I had a really frustrating time trying to contact customer service about my refund. I sent a bunch of emails over a few days and didn't hear back at all. Luckily, I finally got a hold of someone through live chat who helped me with getting my refund sorted out. Even though I was still left in the dark about the status of my return, I was just glad to finally get some help. Overall, the communication during this whole ordeal was lacking and not the best.
Replacement shoes
At first, I was pretty bummed out about the customer service. But then I got in touch with Tom Shotten and he totally came through for me. I was having some problems with Royal Mail, but Tom was able to fix everything up and get me a replacement in no time. Seriously, top-notch customer service from Tom.
Quality shoes
I just wanted to share about this awesome experience I had with customer service. I had a problem with some shoes I bought, and Seb really went out of his way to make things right. He made sure I was satisfied with how everything was resolved, and I was super thankful for how fast they responded. Rachel was also really good about keeping me in the loop. Big shoutout to the whole customer service team for making me feel important and taken care of.
Awesome shoes
I just grabbed these awesome shoes from here and they're exactly what I was looking for. The folks who work here are so friendly and really came through for me when I needed a hand. All in all, it was a totally awesome experience!
Shoes for the whole family
I'm really happy with the shoes I got for my family. They're super comfortable, stylish, and really good quality. And let me tell you, the customer service was top-notch when I had a problem with a discount not working at checkout. Kaltume was amazing and got everything fixed really quickly and smoothly. I'm so grateful for the fast response and refund. Thanks a bunch!
Replacement shoes and thermal insoles
I just had to get new shoes because of an ankle injury, and the tall boots I had were making it worse. But let me tell you, the customer service team was awesome. They helped me pick out a new pair of shoes without any trouble at all. And get this, they even threw in a free pair of thermal insoles as a nice gesture. I was really impressed with how quickly and smoothly Reem, Firdous, and Emily took care of everything. They were so professional, yet super friendly and easy to chat with. Overall, my experience with the customer service team at this store was fantastic.
About Vivobarefoot
Vivobarefoot is a British footwear company founded in 2012, specializing in the design and manufacturing of minimalist shoes intended to promote natural foot function. Born out of a desire to create footwear that mimics the natural shape and functionality of the human foot, Vivobarefoot emphasizes a "barefoot" walking experience. The company's designs feature thin soles and wide toe boxes that allow the feet to move as though they are not wearing shoes at all, which they believe can lead to better posture and foot health. Vivobarefoot is also committed to environmental sustainability, utilizing recycled materials and sustainable production practices to minimize its ecological footprint.
Details
Contact Information
Vivobarefoot Ltd
WC2H 9PP London
United Kingdom
📧 customerservices@vivobarefoot.com
Categories Vivobarefoot
Online Shop | Fashion | Sport & Outdoor
Page Statistics
Last update: March 2026
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Review with most votes
Bought an extraordinary pair o
I loved the combination of price, quality and style for these shoes. Often it becomes unfair from one side. I am glad vivobarefoot take an edge to provide all kind of shoes, f... Read onBy: Sharman Jonathan