Keen56 reviews
This score is based on 56 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Finally sorted, but messy
Overall it worked out, though it was messy. I tried to return used boots that were listed as free returns. They said there was no order record and stopped answering for a bit. I sent invoice copies. It seemed like a third-party vendor even though it showed on Keen. After a few reminders they replied and processed it. Glad it ended okay.
Surprisingly comfy, with a catch
Liked them overall, surprised they were comfy right away. I wore them about five times for quick errands and standing at my desk. The center stitch leans more on one foot — odd, but not a deal breaker at first. Then the heel sole started to give. Kinda bummed, but glad they fit and felt good while they lasted and I'm thankful I tried them.
Skeptical then okay
I was skeptical at first but later felt satisfied. I tried the readers a few months ago when I was curious and desperate. First impression: vague answers, I felt like I was being milked for cash and that annoyed me, honestly. After a couple more sessions, a few readers gave practical, relevant points—still mixed results, but not a total rip-off.
Trail find that actually surprised me
First caught my eye on a buddy’s feet at the trailhead, and I was pretty skeptical — mostly about the price. Still bought them and they were comfy right away, broke in fast. Six months later there’s some scuffing and one stitch came loose (annoying), but they keep supporting my hikes and feel solid. Not perfect, but overall I’m glad I picked them up.
Nice fit, but not built to last
They’re super comfy right away — wide, good for long walks — it felt like walking on clouds at first, really, and I actually liked them. Trouble is the sole started coming away after not much use, happened on a few pairs I tried. Shame, because comfort's there. I'd still warn folks to check stitching and returns before buying.
Felt good at first
I liked them the first week — they felt broken-in right away and yard work was easy. That’s when I thought, ok, these are worth it. Fast forward a year and the tread started coming off, piece by piece. Comfortable but not durable. Paid about $200, expected longer life. If you need boots for heavy daily work, I’d skip these — good comfort, bad longevity.
Surprised by the hold
I was pretty annoyed at first — saw a preauthorized charge for ten minutes when I only used one, and I had no clue about the seamless pay hold. Then they emailed, explained what happened, and returned the unused funds. That moment when the refund hit and the message actually clarified things is when I finally relaxed. Relief more than anything. Heads up to others — check PayPal preauthorizations. Glad it worked out, just wish the app was clearer from the start.
Fits, but not built to last
I saw these on a buddy at the park and bought a pair because they actually fit me—fits me better than most. Ordered online, arrived a few days late but intact. After about six months the sole started peeling; same thing has happened before, so kind of a pattern. I use them for easy hikes with my dog and they're comfortable, just not durable. Contacted support and it was slow and not very helpful. Not perfect, still usable, but I'm looking elsewhere next time.
Calming chat, bad timing
I called Keen on my lunch break, half expecting nothing and half hoping for a clue about my husband's job search. The reader didn't predict anything that came true—he said end of July, then August, and it didn't happen. That was really frustrating. On the plus side he was a good listener and actually calmed me down, which I didn't expect. I still use the app sometimes when I'm making dinner and need someone to talk to. Take it as entertainment, not gospel, honestly.
Almost walked away
I almost walked away when the site kept acting weird — kept looping and refreshing, so I thought I’d skip it. I’ve been wearing their boots for years, though, so I kept trying. Chat was confusing at first, and phone wasn’t helpful, but someone actually got back to me later in the week like they said they would. Order finally went through, delivery was quick and the boots fit perfectly. So my doubts? Mostly gone. Not flawless — the ordering experience needs work — but the boots themselves and the follow-up made it worth it. I'm honestly relieved and pretty happy overall.
Been here for years, now wary
I've been on Keen as a reader for years, and honestly this latest tweak landed like a punch. I relied on steady bookings — this was my side income after a move and some rough months — and seeing months of good feedback suddenly matter less feels off. The site works, kind of clunky at times, booking flow can be slow, but clients still find you. The new setup favors shiny new profiles with a handful of fresh thumbs, which is demoralizing for long-timers. Not angry, just disappointed. I'll keep using it, but I'm watching everything closely now.
Half right, half a ride
I kept hopping between readers the past few months, usually during my lunch break or late at night with bad takeout and too much worry. A few sessions felt like real talks—one reader even hit a weird detail about my job and gave practical steps I actually tried the next day. That stuck with me. Other times it was vague, could’ve been anyone’s script, and I left more confused. So yeah, not perfect, and sometimes I feel a little hoodwinked, but I still use it to calm down and sort my head. The good ones help, even if it’s partly placebo.
Relief at last
I remember the exact moment I relaxed. I had been dealing with a company that answered like robots and ignored messages. Then I tried a different platform. The signup was easy. Support actually replied with real help, not a copy-paste line telling me to 'contact support' again. That’s when I knew I was satisfied. I felt respected. Projects moved forward. I started to thrive. It’s small things but they add up. If you’re hesitating, don’t stick with the same old. Try somewhere that listens — it changed everything for me.
Not a last-minute solution
I wouldn't trust them if you need a pair on short notice. I've been a Keen fan for about 20 years, but after my last Kovens started falling apart after a year I needed a replacement before a planned hiking trip to break them in. I managed to get one rep on the phone who converted part of the value into online store credit — that helped, at least. The shoes I ordered didn't fit, was told to return and reorder a bigger size. I ordered before 9am ET Thursday and by Friday evening nothing had shipped. I asked for escalation and never heard back. Mildly annoyed and a bit anxious — follow-up was poor.
Sandals that didn't survive the off-season
good traction and comfort at first, but not durable in storage or under light use. Kinda annoyed.
Started skeptical, ended okay
Overall, I'm pretty glad I stuck with it, even though support made me doubt it at first. I signed up back in May to try a few listings and right away I liked the interface and speed, but then I had to contact support and ugh — they felt defensive and slow, like they weren’t taking my point seriously. At first I thought maybe this service was sloppy, but after a week things smoothed out (they eventually fixed my issue and new listings went live). So yeah, still annoyed by how they defend themselves quickly but drag feet for users, yet the platform itself works fine — usable, not perfect.
Good Listeners, Wrong Timelines
I concluded pretty quickly that the readings weren't reliable, and that's the bottom line. I went on Keen because I was dealing with a rough breakup and wanted some direction — needed closure more than anything — and used the site for about three months. I tried several different advisors, some more than once, and the predictions with specific timeframes repeatedly didn't materialize. Often the same prediction would be repeated later with a pushed-back date. I even asked if a particular person was dating and got "no" several times, while I later found out they were. On the plus side, a couple readers were warm and actually listened — that surprised me — but that didn't make the forecasts come true. Helpful to talk it out, not helpful for accurate predictions.
Surprisingly helpful, but glitchy
Halfway through a hectic evening I logged in and, after some fiddling, actually connected to someone who really helped me — that took me by surprise. The site is kinda cluttered though; there are too many pointless listings and sometimes an advisor shows as offline even when they’re there, so you try to click and nothing happens. When you do get through, the conversation is solid, practical and quick, which I liked. I just wish they’d fix those little bugs and maybe spend a bit on advertising so more people know about it — seems fair given the fees. Overall I’d recommend it, but expect a bit of clicking around first. Also, customer support was responsive once I reached them.
Coffee, timing claims, and a surprisingly solid reading
focus on the substance of the reading, not the flashy timeline claims. It helped me more than I expected, even with the awkwardness. Would I try her again? Maybe, but I'd be cautious and keep screenshots.
Split seam revelation
first pair lasted forever, second pair too, third was an eBay gamble and didn’t hold up but I blamed the seller. This fourth pair came straight from the brand and started falling apart almost immediately. I sent photos, the receipt, the works; at first I got the usual templated requests, but then a real person took over. They issued a claim number, sent a prepaid return label, and arranged a replacement within a week. Not dramatic, not flashy, just a fast, professional fix — and that was the surprising part that made me feel satisfied. It doesn’t change that I expected more longevity for $165, and I’m still wary, but compared to my bad experiences with companies that ignore you, this was refreshingly solid. I’d buy again, cautiously.
About Keen
Keen is an American footwear and accessories company founded in 2003 by Martin Keen and Rory Fuerst in Portland, Oregon. Keen products are widely recognized for their innovative and durable designs, particularly their sandals, which are distinguished by a signature protective toe cap. The company aims to create versatile products for outdoor and casual use, promoting an active and sustainable lifestyle. In addition to footwear, Keen also offers bags, socks, and clothing. Throughout its history, Keen has been committed to environmental and social responsibility, including initiatives to reduce its carbon footprint and to support various social causes through its Hybrid.Care program.
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Contact Information
515 NW 13th Ave.
97209 Portland
United States
Categories Keen
Fashion | Children & Baby | Online Shop
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Last update: December 2025
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Review with most votes
I love the boots!
I like the boots since i was the kid. So when i buy the boots, i make sure to keep everything checked. It's quite difficult to find the best boots. Keen is one of the options ... Read onBy: Zara Winsell